Kendall Toyota of Bend Service and Parts

Rick Christensen

★★★★★

a year ago

Another great experience with Tressa Green in the service department! I introduced my daughter to Tressa as daughters new 2024 4 Runner was do for its lube oil & filter service. We were given the best professional and personal service! Thanks Tressa!!! We will be back! If anyone needs services for their Toyota ask for Tressa by name!!!

Ron Park

★★★★★

a year ago

The dealership had more vehicle inventory than any other in Oregon. They were not pushy, I felt no pressure. Peter Tellinghusen was an exceptionally obliging and understanding salesman bringing a level of professionalism that was refreshing to work with. Josh Kondo took over when Peter had his weekly off and ensured the process moved along smoothly. Peter explained the technology that came with the car and made follow up phone calls a couple of days after the conclusion of the sale to ensure all was satisfactory. Car buying was once again a pleasant experience at this dealership thanks in great part to the folk that work here.

Ben Holloway

★☆☆☆☆

4 years ago

I stopped taking my Lexus here some time back, I believe it was somewhere between a leaky radiator that somehow passed a pressure test to a multipoint inspection that failed to notice, and or clear a check engine code. However, my mom still takes her car there for oil changes (it's convenient for her) well after a filter check last week she calls me today to tell me her glovebox won't close, it seems the tech failed to reassemble the cabin filter correctly which dislodged the glove box door, upon correct information this techs error I noticed the filter wasn't changed because "we did it last time". I'm really not a fan of this level of skill or lack of pride in work. Your better off dealing with a more reputable local shop.

Jacob Robles

★★★★★

a year ago

I had the best experience at the Kendall Toyota Service department. From the second I called in Travis Morates was nothing short of phenomenal to work with. He was attentive, friendly, knowledgeable and the work was done fast. My tundra was broken down and I thought I was in for a headache but Travis got me back on the road fast with a memorable service experience. I won’t call anyone else in the future, customer for life.

Joseph Beckerley

★☆☆☆☆

9 months ago

I've been bringing both my Highlander and Tacoma to Kendall Toyota for years, keeping up with regular maintenance and bigger services to ensure both vehicles run well. In fact, the last time I brought in the Highlander, I spent several thousand dollars on necessary maintenance. Overall, things had been fine, until now. This morning, I brought the Highlander in again because it developed a serious mechanical issue and isn’t safe to drive. What I experienced this time was some of the worst customer service I’ve ever had. They told me it would be $200 just to diagnose the problem. Not to fix it, just to tell me what's wrong. Then they said they’d need to hold the vehicle over the weekend just to run the diagnosis and after that, I’d still need to make an appointment for actual service with no availability for over a week. I get that they’re busy, and that’s good for them. But as a repeat customer who has spent a significant amount of money there, I felt completely dismissed. It honestly felt like they couldn’t care less that I had a real issue with the car or had been loyal to their business. They treated me like I was an inconvenience just for showing up, even though I’m in their system and have kept up maintenance on the vehicle there. That’s not how you treat loyal, long time customers. I won’t be going back. I already found another shop, also busy, but they took the time to listen, were polite, and told me to bring the vehicle back Monday morning so they can help. That’s what real customer service looks like.

Jon Jones

★★★★★

6 months ago

Took my Corolla in to replace the brakes and the service was reasonable and timely. I utilized their complementary shuttle service for a ride to my office space while my car was being worked on. It was great to avoid having to pay for an expensive round trip Uber. My driver Brent was great! Very friendly and accommodating.

Richard Anthoney

★☆☆☆☆

a year ago

Brought our vehicle in to the service center for a multi-point inspection and requested the battery be replaced as it is 7 years old and needed to be. My wife picked it up after they called and paid $270 for the battery and labor. When I got home I looked under the hood to check that the battery was installed correctly only to find the old battery still in it. How does the only thing that is actually requested to be done, not get done but still get charged for it and the paperwork says it was done? Clearly techs are pencil whipping paperwork and there is no quality control. I cannot trust that the inspection was actually done because the only items on the provided checklist that were checked yellow as “needs attention” were the battery that they failed to install, but said they did, and the air filters which I had replaced the day before. There is little to no customer service experience as no one could think on their feet and never created a dialogue that would make me want to come back. Do not trust your family’s safety with this service center.

Rayen Jesse

★★★★★

6 months ago

Just had stellar service from the fantastic team here at Kendall (specifically James and Hannah, but also everyone I spoke with while waiting) I had a sudden issue with my RAV4 (very rare, because it’s such a great car) & my electrical went haywire, I was close by so I drove straight here and am glad I did. The team listened to my concerns and then went above and beyond to help me out straight away (no appointment, on a Saturday on Labor Day weekend) I will certainly be back!