Grand Junction Volkswagen

Cindy Ott

★★☆☆☆

6 months ago

We've used this dealership before. There was a engine code that came up. Took it to one of the auto parts and had it diagnosed. It came up with a vac leak. We took it to the car lot. They rediagnosed it and told us what it needed. $600 worth. Then we were told we had a valve cover leak and needed a new valve cover gasket, $300. Unreal. We decline the services at the time due to a fixed income. I went to pick up the car and was told that would be $200 for the diagnosis. What!! Didn't have that so had to fill out an app to pay over time! Not happy. Price gouging at it best!

Jacob N

★★★★★

9 months ago

This VW dealership was amazing. First off, everyone working there was really friendly and courteous. The gentleman helping us with service, Gary, was awesome. We were on a cross country road trip and had an engine light came on. They were kind enough to take us quickly and had our software updated and back on the road in no time. Kelly, our courtesy shuttle driver was informative and kind as well - he took us to a dog park nearby so we were able to have our dogs let off sole steam while we waited. Nice guy. They totally saved us and got us back up and running to make it to our campsite that evening on time. A+ team over there. Thanks again! -Jacob and Laura :)

JPaul Brown

★★★★★

3 months ago

I Towed a customers vehicle to this location. I called the service department and spoke with Gary, (Grate customer service skills by the way.) to verify everything was good with the delivery.

David Ludlam

★★★★★

6 months ago

Clean. Friendly. Customer oriented. Sales rep Ian went above and beyond tracking down an Id4 model so we could see it even though they didnt have one on the lot. Sales were transparent. The contrast between another dealer we had been to just prior was stark.

CHRISTOPHER SANTISTEBAN

★★★★★

4 months ago

Travis and Allen were so helpful and professional. They went out of their way to accommodate my needs. Looking forward to buying a 4th vehicle from this dealership in the future

Patric Hawks

★★★★★

a month ago

Salesmen are awesome! They made my daughter's first car purchase as painless as possible. I would definitely go back!

Brad Beman

★★★★★

6 months ago

We had to have our car towed here last week while on vacation, a 1000 miles from home. Gary and his crew got us in right away. When they determined a bolt we needed was not in stock, they scoured every option in town until they found the bolt we needed. These guys definitely went above and beyond to help us out and get us on our way as quickly as possible!

Samara

★★★★★

a month ago

I absolutely love their service department here. They always do a phenomenal job on my Audi. Gary is amazing and always takes care of me. I always rave about them here.

Eden Elson

★☆☆☆☆

4 months ago

I am extremely disappointed in this dealership. I trusted them to properly diagnose my vehicle when I brought it in under warranty three different times, yet they told me it was normal for a VW to burn oil, black clouds of smoke were normal, and EPC mode activation was also normal during long road trips because of oil burn and to just continue adding oil. I requested further tests after they told me that my vehicle passed the oil consumption test, but they refused. I took the vehicle to them on Oct 8th for an inspection and it passed prior to going on a road trip. I have paid for and completed all factory recommended maintenance and have given this dealership thousands of dollars. However days after the last oil change and inspection at GJ VW, the engine failed completely and another dealership found metal shavings in the oil and suggested that this problem has been ongoing for a while. I have called and left three messages for the dealership and was promised that a manager would call me two days ago, yet only Cole with service reached out to me and continues to tell me that everything I experienced is normal. It is clearly not normal for a properly maintained engine to fail and all of the issues I experienced show that it was defective, despite this dealership’s denial of a problem. My vehicle has 40k miles and I am stuck with a 10k repair bill because they refused to look into the issues I experienced when it was under warranty. I was a loyal customer and now I will never purchase a VW again and will never work with this dealership again. Please do not reply and tell me to call because I have left several messages regarding this issue and you have not responded.

shanayah perez

★★★★★

5 months ago

In the past buying cars have always been a hassle for me but this time I was surprised with how easy the process was with Volkswagen. Our sales rep Logan went above and beyond he was very well mannered and very helpful! When we got there he went out of his way to make me a coffee with sugar and creamer along with making sure we were comfortable the whole time we were there. I had brought my newborn son with me and everyone there was super helpful and polite. Logan even installed his car seat base into our new vehicle! He even helped me with transferring all my stuff to the new car as well! Even financing was super helpful and very transparent on what was going on! Loved this experience!

David Erickson

★★★★★

a month ago

Cole handled things well and kept communication simple. He gave straight answers, stayed on top of updates, and helped keep everything moving without delays. Professional and easy service deparment to work with.

Martin Jay

★★★★★

a month ago

Couldn’t have had a better experience..Mr. Ian Meek was outstanding and experienced in dealing with customers. Will definitely go back again for my next VW.. I purchased a Teguan and very happy with everything about the SUV. Great car!

Christy fowler

★★★★★

2 weeks ago

Great service,good pricing,extremely welcoming and helpful. This was my first experience leasing a new vehicle in 32 years and my salesperson made it seamless. Thank you. G.J. volkswagon.

Ami Gonzalez

★★★★★

2 months ago

Allen was my salesman and he was wonderful. He went above and beyond to help get me into a new vehicle and never pushy about anything. I would come back and recommend everyone I know to do business here with Allen. Thank you for all your help!

John Mueller

★★★★★

5 months ago

Took my Volkswagen Atlas in to be serviced on 10/2 My service tech was Cole. I told them I had no cruise control and lane assist. He was honest with me and told me that probably need to go back to my glass company that replaced my windshield because it was the glass. That worked out. In the interim, they said my brakes had hot streaks showed a little bit signs of wear and tear. I took that to replace the front brakes and rotors I had just had them replaced 5000 miles ago, which I had forgot. Cole could have Said you’re out of luck. Yet he took it to his manager, Chris and they discussed it and they agreed that it should’ve been under warranty. Which I greatly appreciate because brakes are very expensive. And there is no way brakes should wear out that fast with normal use. It was great to see a local Volkswagen company, honor and work with their customer. Especially when the business and the work is very hard to decipher the correct thing to do because of how high-tech vehicles are nowadays. I highly recommend these guys for your service needs. John

Merisa Sehic

★★★★★

4 months ago

I had such a wonderful experience with the service department at Grand Junction Volkswagen! From start to finish, everything was handled so efficiently and professionally. They explained the work being done clearly, kept me updated throughout the process, and had my car ready exactly when promised. What really stood out, though, was how kind and thoughtful everyone was — not just to me, but to my dog! They gave her a toy and some treats while we waited, which absolutely made our day. It’s rare to find a dealership that shows that kind of genuine care and friendliness. Highly recommend their service department — they go above and beyond, both in skill and in heart!

April Drew

★★★★★

a week ago

They went above and beyond in all areas of service! Worked hard to get me in something I could afford, I financed their cheapest vehicle on the lot and was treated as a high roller. Thank you!