Google Reviews
Jose Beltran
★★★★★
5 years ago
From the moment you arrive you are greeted the customer service is above and beyond the management is really courteous and tunnel is great it gives the car a good wash. Also the crew give the attention to detail from start to finish they take pride on what they do and that makes it stand out from the rest. They offer courtesy coffee and some candy for the little ones. The overall experience is worth it makes you come back again. Hopefully they offer a full detail service in the near future.
Jeff
★★
☆☆☆
6 months ago
I ordered the top tier exterior wash and included $10 tip. No one even touched my vehicle. There were 3 spots on the hood with bird droppings left behind. I had to wipe the vehicle down myself. There are far better places in Frederick. I’m really sorry that I tried this one.
Sison
★
☆☆☆☆
a year ago
Do not go to this car wash. Unless you have an hour to burn. I've been waiting in line for over 45 minutes after getting the car washed to get the interior cleaned. And once you're in line there's no way to get out you're stuck. And you pay a premium for that experience. it should not take 45+ minutes to get your car washed. I will not come here again, it's very poorly managed. I feel bad for the workers that have to deal with this mismanagement.
Rafe Klos
★
☆☆☆☆
a year ago
Left a film of dirt on both back corners of my car completely untouched. Didn’t notice it until I parked the car at home 20 minutes away so that’s $15 down the drain. Worse yet, had to eventually spend another $11 at the Royal Farms car wash to finish the job. Save your money and avoid. A cheaper and simple gas station wash does a far better job
Susan Abernethy
★★★★★
2 months ago
I was having an issue with buying a gift card for my husband on the website and Robert promptly responded and straightened it out. Great customer service here at Fusion Carwash !
Joe Blow
★★★★★
3 months ago
This is the best car wash around by far.It's great employees friendly and fast and I mean fast! They went above and beyond , and i'm definitely coming back.
Keivan Ramezani
★★★★★
a year ago
Ok seriously the best carwash place. I came here after some mudding, car was so muddy interior and exterior. These guys did an amazing job. Good work to the crew! Coming back here for sure.
Stephanie Plotts
★
☆☆☆☆
5 months ago
They broke the handle to move the passenger seat back-and-forth. It took me over a week to hunt the owner down. He said he was "out of town". He then said that he "didn't get my messages". I also thought it interesting, yet peculiar that the "business" phone number is the owners personal cell phone. 🤔 I did finally get the replacenent part. I installed it myself. He did offer and I declined.
robert strawley
★★★★★
7 months ago
The best car wash in the area, particularly the tire shine that looks far better than any other car wash I've been to. The staff has always been friendly, accommodating, and quick to resolve any issues. The individuals in the car wash tunnel spend an appropriate time with the pre-wash, unlike other car washes where they just go through the motions. It's also easier to navigate with a larger vehicle than other locations. I take my cars every week with the Unlimited plan. Highly recommend.
Charity Morrison
★
☆☆☆☆
2 weeks ago
I sat for an hour waiting for this place to open, no sign, nothing on the phone voicemail indicating a change in hours. There were 4 other cars waiting as well. Very disappointed. Still not open…I’m leaving.
Faith Matthews
★★
☆☆☆
2 months ago
Two stars is generous. This place is so slow! By the time we got into the interior cleaning area the spots had dried all over the car. For the money spent here, this was a terrible experience.
Brittney Wantz
★★★★★
a year ago
From the selection, purchase, exterior and interior wash to helping my 5 year old find the right lollipop flavor; I was pleasantly impressed with the exceptional customer service being a first time Fusion customer. My only complaints are not wiping down /cleaning the backs of the driver and passenger seats, or the front door pockets. Other than that, I’m a satisfied customer and will return.
Bronco Teño
★★★★★
7 months ago
Very impressive operation they got going on here. So fast. They take the best care of my Cadillac Escalade. They have brand new machines that don't leave any scratches in the finish. I send all my cars here.
Will ProHome
★
☆☆☆☆
2 months ago
I’ve had a monthly membership since they opened up this location and I gotta tell you guys the service has gone down the gutter. Sitting in their waiting room expecting a sub par job . It’s time to cancel
Tiffany Linthicum
★★★★★
a month ago
I am quite impressed with the attention to detail and the quality of service they provided cleaning my interior and exterior. I would give more than 5 stars if I could!!! What a great team working together to provide excellence on service to their customers ❤️❤️❤️❤️
juan ARANA-ROJAS
★
☆☆☆☆
6 months ago
Today I realize that quality matters a lot and that the name is just a name. Today I lost $45, I only paid for them to pour colored soap and water on my truck. It ended up dirty. I think they only care about taking your money once and they don't care about the quality. Very bad work.
Austin Krause
★★
☆☆☆
6 months ago
My car was still dirty after the wash. The car wash looked fancy. But it was twenty bucks and didn't even clean half my car. I had to finish washing it by hand when I got home. I'd like a refund.
jenny goodman
★★★★★
3 months ago
The gentleman who runs the inside tunnel of the car wash is truly exceptional. I always look forward to seeing his smile—he brings such a positive, uplifting energy every single time I come through. Great staff, quick, they pay attention to details. Clean space, nice waiting area with coffee you can sit and watch your car be cleaned. Love their membership, I probably go a little too often.
Melissa Schechinger
★★
☆☆☆
a year ago
This is my second time here (the reviews were great so thought the first was a fluke!) and there is left over soap residue all over my car again. Side mirrors both have spots all over them and looking out the back window there are so many spots. All over headlights, front hood, back of car. They were very backed up today so we waited a while and that is completely fine with me but the car not being clean for the top wash is frustrating. I’ve spent $50+ there for satisfactory washes.
Jessica Hiller
★
☆☆☆☆
7 months ago
Not Worth the Money – Even After a Second Chance My husband treated me to a car wash and a basic interior cleaning package here (about $40 total), but unfortunately, it wasn’t worth it. The interior was barely touched. The dashboard wasn’t wiped down, the display screen was still dirty, and the vacuuming was sloppy at best. When I brought my concerns to the manager, I was stunned by her response. She said, “Don’t come here on weekends. We don’t have enough time to do a good job.” Then added, “If you come on weekdays, we usually can get the small details.” She refused to redo the cleaning, and honestly, I was tempted to call my credit card company and dispute the charge. Instead, I called the number on their website and got in touch with Robert, who was kind, understanding, and apologetic. He offered me a free upgrade to their "steam cleaning" service to make things right. I appreciated the effort, so I agreed and brought the car back. They worked on my car for about 45 minutes—but again, I was disappointed. The vents, which were supposedly cleaned with steam, were still dusty. There was still sand in the trunk from a beach trip. And now my windshield had streaks all over it. If I had actually paid the $80 for that steam treatment, I would’ve been furious. To be fair, I did send Robert photos showing the issues, and he acknowledged that they hadn’t done the job properly and was genuinely surprised. I really do appreciate that he tried to make it right. At least someone cared. But overall, if you’re looking for a quality car cleaning—especially interior—this just isn’t the place. Even with a second chance, they couldn't deliver. (Photos below are after the steam cleaning...)
