Google Reviews
Mrs. Orla
★★
☆☆☆
a year ago
I am super frustrated with this place! It’s happened probably about 10 times now where I go pull up and it says my membership is expired and I still get charged. I’ve told the guys to please figure this out and they look at my account and verify I am getting charged and they said it won’t happen again and it keeps happening. I don’t have time to have to figure this out every single time I pull up so I canceled my membership today. It’s unfortunate, but it was just putting me in an irritated mood every time. I like the car wash itself, and the staff is very nice.
Aaron Hopkins
★★★★★
8 months ago
Great experience. A huge improvement since the rebranding. Friendly staff, efficient process and a great wash. Love that they have free dashwipes and glass cleaner available to touch up the interior.
Mark K2
★
☆☆☆☆
a year ago
Owners are bad and mean people. Keep in mind that you will be completely on your own when damage occurs to your car in this car wash. The owners will not be help responsible. A police investigation determined "We have completed our review of the footage at Freedom Car wash. We observed Mr. X's vehicle make it to the end of the car wash bay when his front wheels got stuck between the ramp and track/floor space. Only then, did we see Mr. X's rear tires begin to rotate backwards as the front wheels were stuck and the car wash tracks were still moving. As a result of the front tires being stuck and the track still moving, this caused the rear tires to rotate. In addition, we observed Mr. Y's vehicle also make it to the end of the car wash bay when his front tires also got stuck for a small period of time and rear wheels began to rotate backwards." The owner's will absolutely not take responsibility when damage occurs either via faulty equipment, or their employees pushing the cars through too quickly. Shame on you. Sleep well tonight :)
Jessica Garrison
★
☆☆☆☆
a year ago
I’ve been a loyal customer for years, but after Freedom took over this location, the service has noticeably declined. Yesterday, I canceled my membership due to a frustrating experience. I specifically requested a touchless wash and asked that the brushes be turned off. Despite this, the brushes still touched my car — not just lightly, as the attendant claimed, but quite a bit. When I brought this up, the attendant insisted the brushes weren’t touching, which I know wasn’t true. Please improve customer service and, most importantly, listen to your customers. I used to love this place, but now I’m just disappointed.
Geoffrey Kemp
★★★★
☆
a year ago
Needed to clean my truck before heading back to Texas. Paid for the best wash which did a good job of getting most of the dirt off. Tire shine was almost none existent (I use similar services in Texas, and you can tell when shine is added). I like places like this that allow customers to dry the exterior and clean/vacuum the interior on their own, and appreciate the towels and spray bottles.
Emil Musaelyan
★★★★★
2 years ago
Best car wash in our area, long tunnel, ease access, good price. A lot of clean towel, powerful vacuum 👍👍👍
Gabrielle Cruz
★★★★★
10 months ago
I want to start off by saying that I always go to this carwash because its cheaper and it's so convenient to go during my lunch breaks. HOWEVER I specifically wanted to shout out the employees there. I was a fool and left my keys in my ignition as I was vacuuming my car and it died. I went in and asked the first gentleman if he happened to have jumper cables and he unfortunately didn't but he was so helpful by trying to find a solution. He asked his coworker and the second gentleman was amazing and had a box and was so gracious to help me out. My car battery is awful and put in the worst spot too but he was so helpful in getting the cables to stick and he was able to get my car started again. I wish I got his name because he was actually a lifesaver!! Thank you for going out of your way to help a fool like me. 😅 Above and Beyond Service!
tea Eve
★
☆☆☆☆
3 years ago
If it were possible to give negative stars. This business would get it. The new owners reduced my services, changed to new equipment and scratched up my 8 month old Tesla. After my car wash on Thursda, March 24,2022, i complained about the reduction of services... No more tire shining for me without having to pay more money. I also complained that my car didnt look as clean as usual. This was after weeks of promising new equipment and better services. I didnt get a desirable response ( All I can tell you is run it back through) so i immediately went to the Monument location, less than 10 minutes away, hoping to speak with a manager. This is when I and the Monument workers noticed the scratches. They took photos and, as instructed i ran my car through that newer car wash. Afterwards, I completed a damage report at the Monuemnt location under the advisement of the workers there stating the company was one and the same and it didnt matter where I filed the report. A week later, one of the managers called and said they would not take responsibility becuase i didnt file the report at the right location. When i went up there, the owner accused me of putting the srcatches on my own car althought the scracthes are all over my car and consistent with the brush patterns. I then asked for a refund of the remaining balance of my annual membership deciding it was best to just sever the relationship. He claimed he could not find me in his system and yelled for me to get out of his business immediately or he would call the police although I never raised my voice or made any type threat to him. Is this the place you want to take care of you and your car? I am left with a damaged car and three months remaining on an annual car wash membership at a business with an owner who tried to bully me, lied to get out of fixing my car and lacks integrity to do the right thing.
JasonShawna
★★★★★
a year ago
In my experience, in this day and age it’s almost impossible to get a quality service from companies in general. However every single time I go to the Freedom Express car wash off Voyager I’m greeted with smiles, customer service and a quality product every facility should strive for. Second to none, I would recommend going here for all your vehicle needs. My hats off to the crew and facility for doing a well done job every time. Thanks for always making this experience a positive one! Keep up the good work your all leagues ahead of the competition!
Brandon
★
☆☆☆☆
a year ago
I just went through the car wash. Paid for the best wash they had and they did a horrible job my car isn't even clean.
Stephanie Freeman
★★★★★
a month ago
Great car wash! My nasty truck was nice and clean after the works wash!!
John Res
★★★★★
2 weeks ago
Loved the fact that towels are supplied. Courteous, helpful and responsive attendants. Great experience.
Melissa Gonzalez (56User)
★
☆☆☆☆
3 years ago
On a good note, it took the light dirt off. I can say this is the first car wash I have been to that didn't touch the bugs on the front! Really disappointed. I spent $15 and really the wash just cleaned the wind shield. The vacuum got some of the rocks and grass up bit didn't touch the dog hair. I won't be returning here. The pictures are after the car wash
Sherry and Bob MacDonald
★★★★★
2 months ago
Freedom Carwash is just the best. It does a thorough job and the humans who work with them are wonderful, everyone with a smile.
Michelle G
★★★★★
a month ago
I’ve been coming here for awhile now and everyone is always so nice. My car leaves looking good and for once I’m seriously thinking about a monthly package.
Carol Masters
★★★★★
a month ago
They helped me use my coupon and always do a good job of brushing the dirt off before I enter the main car wash.
Cynthia Murphy
★★★★★
3 months ago
Fast and efficient even with long lines at times! Often have special deals and gift you a wash on your birthday. Everything looks great afterwards (except for the wheels )
Island Boy
★
☆☆☆☆
9 months ago
How does a car wash rip paint off but not the bugs? And doesn't include the scratch marks throughout the paint. $20 isn't worth the repair bill from a paint shop.
Zac
★
☆☆☆☆
2 years ago
Not a great wash. Paid for their best wash package “the works”. My Jeep was left with large streaks of dirt, and the “tire shine” just dolloped the wheels with a small spot or two of shine. The car wash was quite terrible, and left my car looking pretty ridiculous. Drive down the road to the Quick Quack car wash they do a much better job at a much more reasonable price. I’ll be going there from now on.
Jim Trujillo
★★★
☆☆
Edited 2 weeks ago
First time user, didn't seem to completely wash my truck and definitely didn't dry it. Was expecting a lot better thorough cleaning and drying for $12. I did the self service vacuuming and that was very good.
