Firestone Complete Auto Care

Nicky Louise

★★★★★

6 months ago

First time taking my car here and I was pleasantly surprised! Booking the appointment online was very quick and easy and they even got to my vehicle early. They displayed excellent customer service with notifying me of discounts and even calling to let me know of any additional issues they found with my vehicle. I'll definitely be back again

Jacob Slater

★★★★★

2 months ago

I had a flat tire emergency on a Sunday and your business was the only tire repair shop open and took care of my needs and my tire was back up and running in no time. I really appreciated the friendly staff. Thank you so much.

austin rodgers

★☆☆☆☆

4 months ago

Don't let these fake reviews lie to you this place is a scam they charged me $260 for an oil change they didn't do, put my truck on the lift and started taking parts off in a "courtesy check" without authorization from the driver. They added oil to the old oil and most likely blow my engine due to being over filled and its having mechanical issues now. And don't say anything or the manager with threaten to keep youre keys, make false police reports and threaten assault if you don't pay. Now I have to deal with corporate for claims on the damages. Picture is after I left.

Psycho Juggalo

★☆☆☆☆

a year ago

I went to the location at Rogers Ave to have an alignment and new tire rod ends replaced because of a popping noise and they confirmed it was the issue causing the noise. They recommend sway bar links so I had those installed also. When I left it was still making the same noise I asked for them to locate and fix. $100s of dollars later they say that the noise was both motor mounts being busted. I had them replace both sides and the noise stopped. I looked under my car and they only replaced 1 and charged me for 2. A bunch of my time and arguing later the manager realizes I'm right and refunded me over $600 for a side they didn't do! about 2 weeks later it started making a noise again. I Jack the car up and a bolt is missing off the sway bar link and it cause my rearward control arm bushing to blow out. If you don't want to deal with scams and half done work that will cause you more money later then stay away from this company period. If I could give them zero stars and sue I would. I have receipts to prove everything I stated.

Melissa Jenkins

★★★★☆

2 weeks ago

Made an appointment over the phone and was able to get our new set of tires within 2 hours.

Tony J

★★☆☆☆

Edited a year ago

They didn't turn the back rotors. I did a visual inspection and noticed the rear rotors were still groved and shiny. I asked the salesperson to examine it, and he did. He instructed me he discuss it with the mechanic. The mechanic asked the sales person how I knew they weren't turned, and saleman replied that the rotors were groved and shiny. After that conversation, they agreed to turn rotors. No explanation or sorry , just have a seat. Stumped at the level of lazzy incopatance, i asked, thinking of other things that might get looked over to make sure the rear parking break was adjusted. The reply to that was that we didn't charge you to adjust the rear parking break. With no offer to attend to that issue at all, I had another Firestone dealer inspection of the work. I was informed everything looked ok except the rear rotors looked like they were turned too fast. That dealer will be adjusting the rear breaks at a later date. Update..the rear parking break just needed adjusting. It's working now. Any one that knows breaks knows to adjust the parking break. Once again stated everything else looked fine. And yes, I paid the shop additional money to adjust the parking break. I did email social care today. Will see if they truly respond. Again, please note this is not my experience with other Firestone centers. Just this one shop. I've had work done at Firestone from Indiana to Texas and never had such an experience. I hope this shop gets what it needs and the community to get fair work for their hard earned money. Update, I was asked to send over documentation of the event via email. So I did. I was asked what they can do to make things right. My reply in a nut shell fix the store issue and give the community a respectable place to have work done. Firestone replied that they will forward this to the local store and that they may reach out if it's ok. I replied yes and haven't heard a thing since. I don't want to argue but I will not take my car back till I know things have been address.

Jay

★★★★★

a month ago

These guys had amazing customer service, had the parts I needed after an emergency vehicle situation I had on a Saturday, and they completed the job quickly. I highly recommend and will be returning for more services.

Darlene Manning

★☆☆☆☆

a month ago

Got a tire fixed, they are really high $$35.00 to fix a flat... my lord hope that what ever you used will last. The service was really slow took forever just to get into the system to get the service. Thought the tire with the screw would be flat before it got back there.

Mej J

★☆☆☆☆

4 months ago

WOMEN BEWARE. A few years ago I went here, & was still paying the price until recently when I got a different car. They took of all my new nice tires at the time & replaced them with crap "sure fire" or sure drive brand tires. I DID NOT ASK THEM TO DO THIS. & then they told me they were "complimentary". I didn't want that done!! The tires had nothing to do with what I had come in to have done either. Even other Firestone locations I talked to later on that saw the work orders & the notes & everything didn't know why they would do what they did & give me "complementary tires". Completely scammed me, I had no men around at the time to help me & was in college. My family runs a mechanic shop & there's no way in hell that they would give out free tires. My car didn't get fixed right, & I left with crappy tires because they "couldn't find them" & then changed their tune when I mentioned my dad had a shop, but by then I was too busy doing college to get them.

Levi Marion

★★★★★

a month ago

Always good to have this place to go too. Better prices on all things! Better than the higher prices down the road! Both vehicles r ready for another year of work and traveling.god is good all the time

Brandy Blalock

★★★★★

3 months ago

The guys at Firestone are really nice to me & my car. I bought it used & they're helping me get her back to feeling like her new self. I'd give them 10 stars if I could.

Frederick Sproling

★★★★★

2 months ago

Gary and team did a great job of replacing the fuel pump on my 2013 Chevy Malibu on short notice. I would give them 5 stars for their service today.

Michelle Gammill

★★★★★

4 months ago

I have been taking my vehicles to Firestone for years. I usually get the best service with kindness. I depend on these people to repair and service my vehicles. I also love the free tire rotations with tires purchased from Firestone. Thank you for years of kindness and services!!

becca clark

★★★★★

4 months ago

Friday was a difficult day for Firestone—there were several miscommunications between the tech on call and the team about what was going on with my vehicle. I had missed an important doctor’s appointment because the radiator hose had a hole in it. When the vehicle was driven again on Sunday, the clamp came off and the radiator blew. When the staff at Firestone heard about what had happened, they didn’t hesitate to make things right. Not only did they replace the radiator, but the tech on staff personally gave us a ride home while they kept the car overnight to finish repairs by Monday. They fixed the problem at no cost to us, and that kind of integrity and kindness is rare these days. Despite the rough start, Firestone truly went above and beyond to make things right. I’m very grateful for their compassion, professionalism, and the way they took care of the situation. It turned a stressful experience into one that restored my faith in great customer service.

J A

★☆☆☆☆

4 months ago

Very disappointed! Had an appointment my car was pulled back, they had the wrong parts had to go get different ones. Car sat for over 2 hrs with nobody working on it and I had to keep asking for updates. Was there for over 5 hours. Also unable to fix the codes from changing brakes. Very upsetting as I had no dashboard lights on when I went in and now I have 2! Definitely will never go back!

Alan Lee

★★★★★

4 months ago

After having a flat tire while picking up supplies today, we stopped at 3 tire shops before stopping at firestone in Fort Smith and they were the only one that got us in right away with great customer service! We even called 2 of the other shops closer before we made the trip to their shop to make sure they could get us in immediately, after assuring us they could we made the trip to their shop just to be told we had at least an hour wait before they could even get started on our flat. So we went to firestone and they got us taken care of immediately. Awesome job guys! Thank you all and God Bless!

alex cochran

★★★★★

4 months ago

I had driven from Russellville in my rollback . Although they were not able to work on my tires they gladly aired me up and got me on my way! Great service.