Firestone Complete Auto Care

Ashley Ortiz

★★★★★

6 months ago

The customer service was top tier! Juan was awesome! He got me in and out! I will absolutely be returning to fix some other car issues.

Brandon

★★★★★

4 months ago

They took care of me and my 03 Chevy avalanche. Love the service and the guys. 10/10

Isabel Tejada

★★★★★

7 months ago

I had a flat tire and I was trying to make it to the LGA airport on a time crunch to avoid missing my flight. The staff there was quick and efficient and got me in and out in 20 minutes which was helpful since I was able to make my flight with 5 minutes to spare. They also helped me choose the best tire for my situation and didn't try to delay the process. I appreciate them and their help on a stressful day.

Aumunique Borja

★★★★★

5 months ago

Hunter!! The man with the master plan!! He was extremely helpful & thorough with his explanations. I appreciate the quality of service and the speed as well. Many thanks

Osvaldo Melendez

★★★★★

8 months ago

Great Customer Service soon as you walk in the building. The mechanic that worked on my car was very dillegent and helped me find the problem very fast. Overall the Firestone on 809 Wolcott St. Waterbury CT is second to none on all services. Thanks again Wolcott Street crew for always going above and beyond.

Mikey Mike

★★★★★

a month ago

Shout out to the manager/ front desk agent for helping me get a better deal on my oil change !

Glen Mears

★★★★★

4 months ago

The lifetime alignment is a great value. I received prompt service upon arrival and was soon on my way.

queen love

★☆☆☆☆

3 months ago

Close to four hour wait (still here lol) for a diagnostic. I only got one update of “might be this or this”. So very unclear diagnosis after waiting so long. I don’t write reviews often but honestly very unacceptable. Bathroom trash filled to the brim. And no soap in bathroom.

Anthony M

★★★★★

6 months ago

Got tires for my truck here, priced competitively/better than most tire shops if you want Bridgestone/Firestone tires. Truck had a tire balance issue, they fixed it with no charges or questions asked. Good staff working here, much nicer/helpful than your average auto or tire shop.

Lani Romano

★★★★★

4 months ago

I honestly wouldn’t take my car anywhere else. Adam always makes sure he addresses any concerns I have with my vehicle. I can always get an appointment and never have to wait too long.

Matt MOster

★★★★☆

4 months ago

I had an appointment for a specific time and my car went in within a few minutes of that time. The only things I'd change would be improving communication about progress and expected wait times; and doing something with the windows (like some kind of treatment) to prevent excess glare on the customers in the waiting room.

Karen Hanas

★★★★★

6 months ago

Juan was wonderful to deal with. He did not try to sell me new tires. He was able to repair my tire. Thank you so much for your honesty.

John

★★☆☆☆

5 months ago

Did the oil change as expected but I was not happy with how they treated my car. Revving it for fun while bringing it in the bay and giving it back with greasy/oily finger prints all over the paint and interior. Don't bring your nice car here.

James Sitar

★★★★★

4 months ago

Adam and Juan were incredibly helpful. I have been buying my tires from Firestone for years now and they did not disappoint. Could not be more happy with my experience. Can’t wait to use my new snow tires in the first snow. Blizzaks turn my car into beast mode!

Michelle Beck

★★★★★

4 months ago

I stopped by to have my car’s dashboard light codes read. After using a second reader, the attendant gave me a print out, some troubleshooting tips, and advised me to take it to the dealership if my partner couldn’t fix the issue. I was pleased he went the extra mile to try to diagnose and didn’t try to get me to agree to expensive fixes I don’t need.

Davaughn Roberts

★☆☆☆☆

a year ago

Went in for a vehicle inspection they told me “everything checks out”. Alright, took my car down the street to deal with a separate issue, Guy pops the hood tells me both my air box filters are broken and not aligned properly. Take it back to Firestone not even 15 mins later, they claimed they didn’t break them and that’s how the car came in. Ok why wasn’t it pointed out and showed to me during the inspection? You take the air filter out to check during inspection so why not tell me they aren’t seated and the plastic is all broken. WOULD NOT take my car here at all. Took my car down the street to Monro and they found issues Firestone didn’t find. I DO NOT RECOMMEND GETTING ANY SERVICES FROM HERE. 0/5 stars.

Mandi Rosado

★☆☆☆☆

5 months ago

Horrible experience. Went there to get tires put on. First of all my appointment was for 3:00. Told me it was a 45- minute to 1 hour job. Called them at 4:45 to see what was going on as I didn’t hear anything yet and was told my car wasn’t even in the garage yet. Called me at 5:43 to tell me about my alignment. Told them to go ahead and do it. Literally called me back 8 minutes later saying the car was ready. Go to pick up the car it was already after closing. The guy told me he would wait for me to get there. I get there he’s pulling out of the parking lot to leave. Noticed me there and apologized and said he forgot. After I pay and I go to my car he leaves. I notice a big scratch on the front end of my car 😡 of course he left so I can’t go question them about it ! I’m beyond furious! Definitely do not recommend!! I’ll be there tomorrow as soon as they open!