Chapman Dodge Chrysler Jeep Ram

Don Wescott

★★★☆☆

2 weeks ago

Good service but took.a fair while. Repeated the same story more than once before it was finally noted. Communications are lacking. When asked duration of service I.e. how long before ready, the answers were out of keeping with usual routine. This was a simple service with one software recall but time to complete was about 6 hrs. This was not communicated effectively. Staff were friendly but paperwork seems overwhelming.

Reyna Mayfield

★★★★★

3 months ago

My daughter had an exceptional experience at Chapman Dodge Chrysler Jeep, thanks to Alberto. From the moment she arrived, he treated her with genuine respect, patience, and professionalism. He listened carefully to what she needed, answered all her questions clearly, and never made her feel pressured. Alberto’s knowledge of the vehicles was outstanding, and he guided her through each option in a way that made the entire process smooth and stress-free. He went above and beyond to make sure she was comfortable with her choice and understood every step of the purchase. If you’re looking for a salesperson who is honest, attentive, and truly committed to customer satisfaction, Alberto is the one to see. She is extremely pleased with her experience and highly recommends both him and Chapman Dodge Chrysler Jeep.

V&V TV

★★★★★

2 months ago

I had a fantastic experience with this dealership! Everyone I interacted with was pleasant, respectful, and truly a joy to work with. I felt like I was treated as a human being, not just a customer. They were reasonable, easy to communicate with, and never once made me feel pressured or pushed in any direction. I had the pleasure of working with Phil and Albert during my experience. Phil (customer advocate) was great, and Albert (sales man) was an absolute joy to work with. He was friendly, helpful, and genuinely committed to making the experience a positive one. I highly recommend this dealership to anyone looking for a smooth and enjoyable car-buying experience.

Shelly Bellavita

★☆☆☆☆

9 months ago

Worst treatment ever from a dealership and we experienced some insanely inappropriate and shady business practices including ignoring Arizona statute for safety on used vehicles..We live hours from this dealer and started a deal on a used car online and via phone. From the first phone call we were treated with amazing disrespect. We already had financing, so it was just a matter of finding the car. We really liked this one and decided despite the bullying and coercion we experienced (demanding a deposit and sales contract prior to driving or they were selling to another customer). We did a contract on Thursday with my credit union and the sales manager and came to the dealer on Saturday morning. We drove the car and found the tires were over 7 years old, the tire sensors were going off, tires were leaking air, and the sidewalls have chunks missing. I have a toddler and not only is this illegal to sell a car with tires that old, it is a huge risk to her safety. They outright refused to replace the tires, the whole time telling us they had another buyer so to hurry up and sign. We told them they cannot legally sell the car per Arizona statute, which we showed them. We were also looking at a second car deal that day, however because they kept bullying us and refused to make sure the car met safety standards we left. This car was bought new and resold at this dealership and they tried to charge us a second time for the original dealer installed accessories. The tried to lie that we didn't have a contract even with email proof of the document and offer for collateral contract. This was the worst experience I have ever ever had at a dealership and I have owned 70 cars. I personally know people who work for Stellantis corporate and my partner knows the Chapman family. This is an embarrassment to them and they should be VERY concerned that their sales team is trying to pass off unsafe vehicles to customers, especially with children.

Bobby Nash

★★★★★

2 months ago

The salesman Albert and Bobby were great they let me take the jeep home overnight to talk it over with my wife. Couldn't agree on a price the first time so I took a couple of days to look around at other places, when I found a price I was ok with I went back and they matched the price. Very good experience .

Josephanthony Rehkopf

★★★★★

5 months ago

“I want to thank Wendy at Chapman Dodge for taking such great care of me and my truck. She was professional, friendly, and kept me updated throughout the repair process. The mechanics did an excellent job fixing my truck, and it’s running better than ever. I really appreciate the honesty, quality work, and great customer service. Highly recommend Chapman Dodge for anyone needing repairs!”

Thomas Tade

★★★★★

5 months ago

Great place to work with also Samantha and service center great. Salesman BOBBY is the best also Heins and Ken work with you if there's a problem. Bought Truck 5 months ago had to bring back couple of times for small things they addressed the problem and solved it in no time. Also always ready to help if needed. Call Samantha for all your service needs they can work on all vehicles. Will buy from them if needed in the future.

Michael Nunez

★★★★★

a month ago

I Appreciate the great customer Service I am a Veteran and this place knows how to treat you well and take care of you and get you what you want Alex Osuna was great I told him what I wanted and got me the Truck that was just right for me I love my Canyon Lake Green Rebel

Danny Landry

★★★★★

Edited a month ago

Henry offered exceptional service in a timely manner and had us back on the road in minimal time with our new programmed key fob in hand. Kudos to Chapman Jeep and we are fortunate to have such great service available to us as traveling snowbirds here in Yuma, Arizona during our winter stay.

exalena dayley

★★★★★

2 weeks ago

While traveling through Arizona, we had an unknown issue happening with our Dodge Truck. The battery kept dying. We worked with Brett and he got us right in for an appointment and they found and resolved the issue in only a couple of hours. I highly recommend using them for any service needs that you may have. Thank you for getting us back up and running.

Suzanne Lasich

★★★★★

3 months ago

Walked in and out with a great price on my perfect Jeep, in record time! Everyone was friendly and knowledgeable! Memo Morales was so polite and respectful! Great experience!

Luis Ruiz sr

★★★★★

3 months ago

Thank you Romeo and the help from marco (pelon) very professional n knowledgeable. I’ve been doing my homework and my son recommended me to call Romeo , sure enough he got me the best finance rate. Keep up the good work.

Justin Pirrie

★★★★★

3 months ago

Arrived late afternoon on a Saturday and was approached by Victor. He very polite and worked hard to just show us some trucks. Quite literally told him we weren’t buying today, he still went over and above. Did end up buying a truck due to this guys work and attitude. I would also like to mention Miguel in the finance department, quick and to the point. Greatly appreciated in a car dealership. I hate buying cars but would happily work with these guys again. Thank you

Bobby Sierra

★★★★★

2 weeks ago

I recently worked with Samantha Foster as my service advisor, and she provided outstanding service from start to finish. She consistently returned my phone calls promptly, answered all of my emails, and made sure I had all the information I needed throughout the process. The vehicle I brought in belongs to the company I work for, so clear communication and timely updates were extremely important — and Samantha delivered on all fronts. Her professionalism, attention to detail, and dedication to customer service truly stand out. I highly recommend Samantha as your service advisor if you're bringing your vehicle in for service at Chapman Dodge Chrysler Jeep Ram. She made the entire experience smooth, efficient, and stress‑free.

Isaiah Lucero

★★★★★

a month ago

Alex and Jose were the best salesmen I’ve had the pleasure of doing business with. What was originally just an appointment to see the value of my car turned into a trade in that I’m glad I did. Not once in the entire process did I feel as if they were being predatory in their tactics but instead it was the opposite. The entire time speaking to them it really did feel like they were doing everything to set you up with the best deal possible. I truly believe that I would not have gotten a deal like this anywhere else and I owe it all to Alex and Jose.

Bryana Taylor

★★★★★

a month ago

Had a great experience at Chapman dodge Alex Osuna and Albert Garcia were really good to me on finding a car that suits me! They have the best communication and customer service gave me a better deal than what I tried to bargain for really grateful! I didn’t feel hassled they really took care of me and made sure I left happy and with a new car!! Felt so blessed even went back with some gift cards because everyone loves steak!!

Nathalie Contreras

★★★★★

a month ago

I had a great experience working with Alex Osuna as my car consultant. He made the entire process smooth, transparent, and stress-free. Alex was knowledgeable, patient, and truly listened to what I was looking for. I never felt rushed or pushed into a decision, which made a huge difference. Alex knew immediately the perfect car for me and he was right. I chose to trade in my Jeep Renegade for a Jeep Compass. If you’re looking for someone trustworthy who genuinely wants to help you find the right vehicle, I highly recommend Alex Osuna.