Google Reviews
Andrew Yang
★★★
☆☆
a month ago
They are okay. No point in getting anything other than basic. Gave it a try today and didn't notice any difference at all from other days i normally get basic. Hand towel dry was rushed. Basically just pretending to wipe things. Ended up pulling over to spray & wipe everything myself.
Javier Sanchez
★★★★★
2 weeks ago
Beautiful car wash the property was kept very clean and tidy. Carolina is amazing very sweet helped me out with everything I needed
Cody DeFord
★
☆☆☆☆
3 years ago
I chose this car wash based off of the 206 reviews for 4.8 stars. It certainly did not live up to the reviews... I arrived at 12:10 and paid $35 for the "Platinum Full Service" wash. The lady that greeted me was very friendly, and the first 2 steps of the process (paying for the wash and driving through the wash tunnel) were painless. From there everything seemed to go downhill. The team that handles the pre wash wipe down and interior does a sub par job at best. My truck sat in the vacuum bay until 12:40 while the employees were working on vehicles that came out after mine, as well as helping people that did not pay for full service to vacuum/wipe down their cars. Once my truck was finally ready it was close to 1pm. I got inside, and my driver seat was soaking wet and soaked through my pants almost immediately. There were still bugs splattered all over the front of my truck and windshield/side mirrors. Dirt all over my window moldings and bed side moldings, the top of my bed cover was filthy and there are dried water spots all over my truck. You would think that after an hour long car wash all of those things would have been addressed. Very disappointed in my first visit to this Car Wash.
Ellie Darrough
★
☆☆☆☆
a year ago
First time at Carnation and thought to try it out since it was new and right next to my house. Worst decision ever. My quick get in and out car wash went to over 30 mins. That I didn’t have and ran late to daughters volleyball game because of this. The car wash didn’t work, got stuck in there and they just made me go through and WAIT IN LINE ONCE AGAIN! It’s not like I could have left since one, I already paid, and two my car was soaped up from the guy at the entrance to the wash. They should have apologized or refunded my money for the inconvenience but got nothing but get back in the LONG line and wait again and hope it will be fast (not) and actually work this time. Gosh, don’t come to this one y’all unless you want horrible service and experience.
Mohammed Joraid
★★★
☆☆
a month ago
Google says close time is 8pm for this location. I arrived 7:36 for a quick wash. Place already shut close and no one around. All other locations say close time is 7 so.i drove a while to come here.
Jeremiha Davis
★★★★★
a month ago
Carolina was Great experience from start to finish. Communication was clear, booking was easy, and the service was professional and discreet. Everything was handled respectfully and on time. Would recommend.
Jason Phan
★★★★★
2 weeks ago
I always come in for an inside and outside detail and my car is always spotless. This is my favorite car wash customer service was amazing and they always do an awesome job
Janice
★★★
☆☆
7 months ago
Great car wash, but why won't you let your people dry cars in the shade? Their supplies have an umbrella. Appalling.. heard of skin cancer and heat stroke? Show you care and move them in the shade!
Tony Calderon
★★★★★
2 weeks ago
I have to say this Carwash is the best hundred percent recommended the staff and management are wonderful I ended up getting a membership please get with Mr. Edgar the manager for information he would love to help you
Marcella Anastasi
★
☆☆☆☆
2 months ago
Extremely disappointed with coming to this place. We opted to get an upgraded wash, DOUBLING the price from the basic wash, only to get A MINUTE wipe down and that was it! I have no idea why they didn't take anither minute to wipe the wheels for $20 but paying the EXTRA $10 was NOT WORTH THE COST OF $20! I know of other car washes where they DO wipe your wheels from the basic wash and we will be sticking with what we know. We will NEVER be coming back tp Carnation- EVER! The extra $10 for a minute wipe down is ridiculous!
Adam Swish
★
☆☆☆☆
3 weeks ago
I paid the $110 bucks for the full detail and they ran me through the automated wash, then no one directed me where to go. I sat and vacuumed my car myself. No one anywhere to assist me or point me where to go. I have a spotty car, dirty interior, and dirty wheels. Thanks for taking my money and not giving a single shit.
CRYSTAL CROY
★★★★★
3 months ago
I use this car wash all the time. The attendants at the car wash are always careful with my car and do a good job of cleaning and drying it. Jorge is the One that helped me today and he went above and beyond caring about all my needs. If you need a good place to go, this is the place. 💝
Eric Sanchez
★★★★★
2 weeks ago
Carnation Auto Spa is the best place to bring your vehicle for a car wash. 23 locations in DFW. The manager Carolina is the best! Great customer service!
Denise Tracy
★
☆☆☆☆
2 years ago
The level of service at this car wash was terrible. I paid $24 for the Super shine package and there is filth still covering my car on all four aides, bugs on windows were not removed ( part of the package) and the brush down before the wash was only a few passes over the hood and windshield which removed nothing. Even after pointing out the issues the individual the wiped down the car, they still didn’t remove VERY obvious, large areas of dirt. The manager was not present and no one was inside but the person at the drive through offered to let me go through again or give me my money back. I pointed out that going through won’t remove the dirt, as we have seen and it’s a complete waste of money and a rip off.
Ajay Katkar
★
☆☆☆☆
a year ago
I always try out the very basic plan first to see how it cleans my car and also check if there is any damage. I can say that the car was not at all clean! I’ve gone through other automated car washes and this was the worst so far as you can see from the pics. The dirt is still very much ther everywhere on the car. Even the glass was not clean. I agree that it’s the very basic one but shouldn’t it at least get rid of the dirt on the car? They just want to make money with the extras which probably might be better and get your car clean but that is just so wrong!
Brandon McGraw
★
☆☆☆☆
10 months ago
The service was terrible and the wash was awful I've paid way less and got so much more. Seems they only hire cheap labor that can't even speak our language. Very unfriendly staff. Never coming back. Worst 40 dollars I've spent on a car wash. And the vacuums were so weak it would barely pick up anything.
Joshua Jordan
★★
☆☆☆
2 months ago
I am giving it two stats because it hits the definition of a car wash, in which there is soap, water, and brushes. I spent $25 to have my truck get slightly cleaner. Bugs on front and windshield mostly remained, as well as road grime on the sides. Bucees, 3 weeks ago, did a superior job in comparison, for $9 less. Post car wash, I went to the free vacuums. First spot i pulled into the hose had a split, next spot was fine. Vacuum suction was poor, having difficulty removing sand/pebbles/etc. The provided cloths are microfiber, which is nice.
Swervs
★★★★★
2 weeks ago
I stopped here because it was on the way coming home from work. It was the best decision I’ve ever made. The service was great, the manager and employees were nice and when I pointed out small things I wanted wiped they helped me get it off.
ray romero
★★★★★
3 weeks ago
I’m new to the areaFirst time here and I’m I gotta say I’m impressed. This place has a lot of vacuums and they provide towels, air fresheners and window cleaner and everything was organized. Lobby was super clean and they have waters and coffee. They look pretty busy all the time, but it’s worth it. You can do it yourself if you purchase a wash
nini
★★★★★
2 weeks ago
Amazing job! They paid attention to every detail and my car looks brand new. Staff was super friendly and quick. Highly recommend!
