Google Reviews
101FriendsLLC
★
☆☆☆☆
9 months ago
I’m very disappointed with the service I received today. I asked an employee if she could spray off some bird droppings before I went through the wash. Instead of helping, she gave me attitude, mouthed “roll your window down” at me, and then half-heartedly sprayed my car from inside the office door. She didn’t even spray the actual spot with the bird poop just my windshield and a random area of the car. After the wash, the mess was still there. When I brought it up, her only response was, “You can just go back through.” That’s not the kind of service I expect, especially as a monthly paying member. If employees aren’t going to do their jobs with care and professionalism, what’s the point of paying for a membership? Completely unacceptable and disappointing experience.
Rachel Hagen
★★★★★
11 months ago
I tried the Classy Chaise by our house but the backside of the car was still dirty. When I took it through the Brown Bear on 38th St. my car was clean. Then when I saw that the vacuums were free that sealed the deal. I definitely got my money's worth.
Haylee Boyd
★
☆☆☆☆
a year ago
Warning!! I got my car washed here and when I went to use my wipers one flew off my car and was broken. On closer inspection my wind shield has multiple long cracks at the base. Paid $16 for a wash and now have to replace my entire windshield 👎🏻
Karim Ammar
★★★★★
5 months ago
I get a free car wash from this place in a free vacuum. You have to go there right now.
A.
★★★★★
a year ago
Affordable and quick car wash. Staff is always friendly and they give you car fresheners if you ask for them. I just noticed they made their vacuums free, which will definitely have me coming back. Thanks for the great service!
Nicci Sheen
★★★★★
4 months ago
Free vacuuming and air freshness for monthly subscription. Only $25 and unlimited.
Amanda Roberts
★★★★
☆
a month ago
Tight fit. But does a great job. You have to come in before you pass the station.
Robert Schuppert-McDonald
★★★★
☆
Edited a year ago
Line moves quickly to get in and out. The vacuum stations can be hit and miss. Make sure to check nozzle for clog before paying. Tip, they usually have towels to wipe down car after wash near the attendants at car wash entry. Update: 2024 I changed my review from 5 to 4-stars. The employees never seem to care when I asked them to do an extra brushing because the car wash always misses the back of vehicle.
Heather Shults
★
☆☆☆☆
3 years ago
After driving to Kalaloch a couple times this summer, I decided it was time to go through the car wash. I've used their services before and was pleased with how they did. I went two days ago and got the second to last option. I think it was the $15 or $14 one. I thought it did pretty good since the side and rear looked decent but as soon as I walked past the front, wow. No. I've included a picture so hopefully it shows that the front of the car is still very dirty, including the fronts of the mirror. Completely wasted my money here.
Harley Pan
★★★★★
a year ago
Friendly service. Professional people. The staff told me "if the bugs don't come off from the first wash, I am willing to give you a second time". And he did what he promised. This is how you run a successful business! Effective and courteous.
JJ Marquez
★★★★★
a month ago
Got to use the free vacuums and got the beary best wash! Great staff, Kristen in particular was amazing!
Atina Tuavela
★★★★★
5 months ago
Have my car vacuumed and wash here for a good amount of time and it never disappoints. Plus the staff are friendly and always upkeep with place to make it look clean and welcoming.
Mark Lazaro
★★★★★
2 months ago
Great car wash, friendly staff and free vacuum! Other people use the vacuum without getting the car wash first though.
Michelle Cantu
★★★★★
Edited 4 months ago
Best deal in town!! Monthly unlimited washes, free vacuums, free cleaner and towels. My car is sparkling after every wash!!
Nicole Martin
★★★★★
Edited 2 months ago
Thank you for a clean nice car that smells good inside and out they not afraid to use the soap for the car and they have very nice employees that work there as well and it's more reasonable
Walter Coleman
★★★★★
5 months ago
Super quick and a great car wash at a good price. The operation is efficient and the personnel are terrific and helpful. I will definitely do this again.
R8TED_E
★★★★★
Edited 4 months ago
I love Brown Bear 🐻 car wash club... I can wash my vehicle as many times as I want and it's included in my wash club membership...
Kaitlyn Shadow
★★
☆☆☆
7 months ago
I’ve gone to Brown Bear twice now, once a few months back at a different location, and my front license plate got all bent up and had gotten scratches. I decided to come to a different one… different car, different location… instead my headlight popped out 😊 yeah… never going to one of these again. The free vacuum sounds cool though, and I’m glad to hear others have great experiences here, but the times I seem to go it destroys my car.
Kam
★
☆☆☆☆
5 months ago
Worst car wash ever! Cost almost 20 bucks and it didn't even get my car cleaned! They didn't prewash anything like i have gotten at other places, and if i just didn't get the "right" wash package then they are so over priced. Plus I now have a new scratch on my hood that wasn't there before. Hard to really show how dirty it still is due to glare but posted them anyway. Save the money and go somewhere else!
Taylor H
★★★★★
a month ago
I had truly exceptional customer service at this car wash. Brandon W. was beyond outstanding and helpful, he even fitted my license plate with a metal sleeve/holder so that it won’t bend in the future- free of charge. Good customer service is hard to come by these days and Brandon W. was absolutely exceptional. Also, Markell operating the register was so warm and has the best energy. Great vibes. I hope the owners and management understand what talent they have— it’s the workers that make or break a business like this. I don’t often write reviews but I was really touched with how wonderful Brandon W. was to me. Will definitely be back!
