Bob Rohrman Hyundai-Genesis

Anna Mikels

★★★★☆

3 weeks ago

Our sales person was fabulous! I would definitely purchase again with Gavin. I didn't appreciate the finance person. They were pushy and made rude comments about our finances.

Terelia Auguste

★☆☆☆☆

a month ago

Very disappointing experience. We were promised a deal that included an oil change and a car wash, but when it came time to deliver, the business went back on their word and did not include either service. When we brought this up, Aidan and Russel became visibly upset instead of trying to resolve the issue. They refused to help us get familiar with or set up the vehicle and were extremely rude throughout the interaction. We were ultimately told to leave and “come back tomorrow” rather than being assisted. Poor customer service and lack of accountability. I would not recommend based on this experience.

lisbeth

★☆☆☆☆

4 months ago

I’ve had the best experience here, I came to purchase a car because I had just lost my own a month before, I was in an accident and needed a car for work. Everything seemed very good, until I was sold the car and stuff were added onto my price without me knowing the price of each or being explained what they were exactly. A month later I checked all my paperwork and my car went from the price of $18k to $25k with my 6k down payment. I purchased the paint and protection, but it also showed “I purchased” the extended warranty of almost 4k without me knowing any of it. There is also a GPS THAT I AN BEING CHARGED FOR?!! when I contacted the salesman who sold me the car and brought my concerns to him, he said “there’s nothing we can do about it. I don’t know what VSI warranty you’re talking about.” he didn’t EVEN KNOW what it was. I’ve been trying to contact him for a few other concerns and he completely ignores me. I went in for a service with my car and the was there but DID NOT even say hello. bob rohman kia also tried to do the same thing to my mother in law. The absolute worst customer service from salesmen. My first and last time ever buying a car off of here.

Kristelle T

★☆☆☆☆

3 weeks ago

🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩 PLEASE DO NOT BUY YOUR CAR HERE! The people that work there are very shady! I had the worst experience buying a vehicle at BOB ROHMAN HYUNDAI. You know that feeling when you buy a new car, you should feel happy. well at this place I didn’t. It felt very off. They make your way for a very long time so you get tired. I have informed my sales person that I got pre approved with capital one and let my credit run with just capital one. hours passed he said i got approved for it. just have to wait for the finance person to process my paperwork. I asked them how much is my monthly since I got approved. They could NOT give me an exact answer. they play with the numbers. just saying to me face it between $600-$700. In my mind, it was weird that they could not give me what was my monthly payment of the car im purchasing. the paper work was also lacking a lot of information. The first paperwork that was showed to me was $36,489.05 which i agreed and signed. he also told me i have to pay 10% on taxes because i'm from illinois but the paperwork shows a different amount on the taxes which I questioned because it was 6.25%. right there I caught him being super shady already. I have told him that I would like to have a copy of these paperwork before i leave the dealership. I needed to see the bill of sale. He said he can’t give me a copy. He will just email it to me. I left the dealership with a new car but no paperwork which was very off. few days passed by, i called, i asked a copy of bill of sale. they kept passing me around from one person to another. I even emailed the finance department and no response. I have given it another week. I called and the same thing I get passed around. the year of 2025 was about to end I still don’t have a copy of my bill of sale. I called the bank and they said they have a copy so I asked for a copy. It was so bizarre to me that the bill of sale and the paperwork that I signed when i was at the dealership was completely different amount on it and they added a random amount of extra $3641 to it as “bundle product” that i wasn’t aware and didn’t signed. they think im stupid that i wont notice their red flags. a warning to people to please always read your contract when buying a car. again, PLEASE DO NOT BUY A CAR HERE! shop elsewhere. i have regretted buying a car here. i understand that dealership needs to make money and its a business. what they did was just wrong. i hope their conscience allows them peace, knowing the money they bring home to their family was taken from customers they deceived. Someone worked hard to buy a car, trusted them and ended up paying more than they should have because of dishonest paperwork and misleading practices. Its disappointing to see that kind of predatory behavior towards people. I hope your day reflects the way you chose to treat your customers! Unfortunately, it got worst for me, by January I was getting letters from different banks about the loan. They didn’t tell me that they run my credit on dec 30th even though I was approved already by capital one and had the car already for more than a week. I got letters as well from car insurance of application even though I didn’t apply for it. They just did everything without informing me on what was going on. Up until today there is no plate on my car. Every time I call they have been passing me around who to talk to about having a vehicle plate. THE WORST DEALERSHIP I ever encounter! The employees have no sympathy and would lie over the phone when asking basic question.

Timothy Tam

★★★☆☆

a month ago

Very mixed bag visit. Apparently I ruined someone’s day by pulling up to the unlabeled garage door and got lectured for parking at the exit (how am I supposed to know?). I push back on that fact and get stared down by the tech. We managed to get past it but then mysteriously my appointment was nowhere to be found. Not this one or any future one like I got the days mixed up or something. It didn’t exist and Angry wrong door guy couldn’t find it. Keep in mind you guys called me the week before to tell me the parts were in and we scheduled it together over the phone. Only saving grace was I was squeezed in anyway but that meant it took forever. 1 star for the tech, 5 for squeezing me in and 3 for time. A 3star average is the best you guys get from me this time.

Kristi Flickinger

★★★★★

6 months ago

My fiancé and I had an amazing experience with both Tyler (sales manager) and Andy (our sales guy) when buying our pre owned vehicle. We had been through the wringer the days leading up to this experience with other dealerships in the area. After sharing our story, Tyler did everything possible to make this car work for us, which we are beyond grateful for. Overall, we are super happy with the car and how we were treated throughout the whole process. The ONLY complaint I could have was how long it took, I was HANGRY, but then Andy offered me some chick fil a chips and I felt better. 5 stars!

Keith Tegarden

★★★★☆

5 months ago

Have to say that the sales team did a great job. They valued our trade in enough to give us more than book value. They were polite and explained each step in the process. There were a couple of small defects in the paint job on the hood of our new Tucson which of course they agreed to fix. However we were informed today that there will not be a loaner while the work is done. Something that came down from corporate apparently. I hope they don’t have to pay for a rental for the two/ three days it will take to fix the paint defects. We will see though. Again the sales team was top notch and one of them even has good taste in hats.

Vanessa Jones

★★★★☆

Edited a month ago

UPDATE: I once said "I Wish I could give ZERO stars" however after days long calling we finally spoke to Mitch who seems to be a stand up guy. He chose to be proactive on checking part warrenties AND reached back out to us to let us know that we can bring the vehicle back in as the part should be under warranty and they'll fix it. It is likely for us to suggest this place to others in the future.

Allissa Nabors

★★★★★

a month ago

I am extremely grateful for this dealership and the professionalism of its staff. I came to Zeke with a challenging situation, and he was attentive, understanding, and genuinely committed to helping me get into my new Santa Fe. Every team member I interacted with was friendly and welcoming, making the entire process a very positive experience. I will absolutely return to this dealership for any future vehicle purchases.

Michelle Jackson

★★★★★

6 months ago

From the first online inquiry to the follow up calls after our purchase, Zach/Tyler/Dylan and the rest of the staff were friendly, honest, and helpful throughout the entire process of our new Palisade purchase. Worth the drive! Can’t recommend them enough. Thank you for making the experience so easy. Five stars! Do yourself a favor and go check them out.

William Pierson

★★★★★

a month ago

I’ve been to several Hyundai dealerships’ service departments over the years to service my Hyundais, and this was the best experience I’ve had! Service Advisor Josiah was excellent. He was thorough without going over the top to explain every minute detail. He was also very knowledgeable, professional, and considerate of my time. The lounge area was very clean and comfortable. I look forward to future service appointments and if the need comes for a new car purchase, I will be coming there first. Thank you Rohrman Hyundai!

Cristian Ramirez

★★★★★

2 weeks ago

I had a great experience with this dealership. Jarrett, one of the salesman at the store was very attentive and helpful in the process of buying two vehicles. He stayed after and made sure everything was in order for us to leave with both keys. I will definitely be back, and if you are in the area and looking for a car, I would highly recommend Bob Rohrman Hyundai Genesis and Jarrett Cohagen.

Steve Williams

★★★★★

Edited 2 weeks ago

Great experience with Bob Rohrman! First time buying a car from them and it was truly a great experience. Our salesman Aiden Troxel was fantastic! Will definitely deal with him in the future!

Larry Gilbert

★★★★★

2 weeks ago

Great people!! Came in unsure of what vehicle we wanted. Our salesperson was very patient and understanding and was willing to show us a few different vehicles. We finally picked one out and it was the smoothest car purchase ever.

Joshua Brantley

★★★★★

2 weeks ago

Since moving to Lafayette, Indiana from Virginia I have used Bob Rohrman Hyundai for service on my 2023 Santa Cruz. The employees are always helpful and friendly. The whole process from drop off to completion is smooth. The prices are reasonable. I have purchased a new vehicle from another Bob Rohrman location and that process was smooth as well. This company will continue to get my business!

Joe Houston

★★★★★

2 weeks ago

Best experience ever! Was easy conversation on the phone about what vehicle I wanted. Set an appointment and the car was ready when we got there. We test drove it and loved it. Was in and out with a new car just under an hour. Every part of the staff was great. Everyone was very welcoming and made sure we were taken care of. Definitely will go back and will refer family and friends.

Ampedelectric

★★★★★

2 weeks ago

I had a great experience with Bob Rohrman Hyundai when purchasing my 2022 Mustang GT Premium. From start to finish, everything was handled professionally and efficiently. The entire team made the process smooth and stress free. I especially want to mention Dakota for being extremely resourceful and helpful throughout the entire process. He went above and beyond to answer my questions, provide clear information, and make sure everything was taken care of. His knowledge and willingness to help really made a difference. Overall, I’m very happy with my purchase and the service I received. I would definitely recommend Bob Rohrman Hyundai to anyone looking for a smooth and positive car buying experience.