Big Steve's $5 Car Wash

Willow

★☆☆☆☆

a year ago

Poor job on my vehicle. Paid for the best wash and it was still very dirty. Tried to go back through again and they wouldn't let me. Attendant gave me attitude and started to pick apart my car instead. Not worth going to even for the cheap price wash. Poor customer service and quality of wash.

Jessica Washburn

★★★★★

6 months ago

They took extra time and effort on my dirtmobile to make sure I was satisfied with my wash. Friendly staff. A+ customer service.

AnnaMarie March

★★★★★

6 months ago

Its $5 dollars with free vacuum. I love that deal and wash my car when visiting my college kid after a long drive.

Gerson Francois

★★★★★

4 years ago

If you like to to keep your car nice and clean, Big Steve is the ideal place to wash your car. You have a variety of washing options and the service is excellent. I recommend this place to anyone.

Dominic DeRuosi

★☆☆☆☆

7 months ago

Probably the worse car wash I’ve ever been to. Got the $20 big Steve package and it was a joke. Mirrors and hood were still dirty as when I entered. Only part that was clean where the wheels and rims.

Paul Shaw

★★☆☆☆

3 years ago

Car didn't come out clean! Sides, rear, almost everywhere. It is an SUV. Reason I go to the car wash. Great price & vacuums are way improved with nozzle storage to improve suction but if the cars not clean... I'll would avoid.

Brian Epro

★☆☆☆☆

3 years ago

I'm posting this 10 minutes after having the $10 wheel and body carwash at Big Steve's. They don't have a website or email address for me to send this to. Honestly, I think my car came out dirtier than when it went in. I can handle a few missed spots at an automatic carwash, but coming out like this? Something isn't right at Big Steve's.

John Maguire

★★★★☆

Edited 3 years ago

UPDATE 12/27/22: Since original Aug 22' post, there's been a clear effort to improve the vacuum system. Hoses, ends and housing have been upgraded and more are operational than before. Much appreciated! Was 3, now 4 starts : ) You've built an awesome business Steve, you're in a great location and you deserve all the success that comes with that, sincerely. I just hope you can recall when you first started, how important the customer experience was, and that you can reinvest just a little but, so we can feel good about continuing our support of you. I have the monthly super wash membership and I get it Steve, every dollar matters. Increasing speed of carwash will net higher margins, even if the soap doesn't rinse off as well as it used to. And keeping headcount to minimum helps, even if the place isn't as kept up as it used to be, and staff doesn't take the time to say hello anymore. I get it, who can afford to invest in the little things that keep customers happy? I know, I'm getting a little salty, but believe it or not, if I wrote this earlier in the day, salty would be preferred. I've been coming here for as long as I can remember, and couldn't be more disappointed in a conversation I had with one of your "managers" this week regarding the vacuum situation. I was told it was actually your customer's fault the vacuums weren't working, that 1-2k cars come through each day and they try to suck up all kinds of stuff that jams the system. Of course he said he wasn't taking about me, but did say they get cleaned out twice a day, and if I could come back during the morning, or I can wait 30 minutes...WHAAAAT? Maybe you can modernize the system? It is looking a bit tired, to be honest. Maybe you can put those flared nozzles back on the hoses so they won't inhale chicken wings and diaper wipes that I'm sure clog the system? Look, I'm all about supporting local businesses and am a creature of convenience. I'll pay more for something if it contributes to my quality of life. Your business is doing the opposite, and when I try to have a conversation with a "manager" about what this customer is struggling with, I'm not feeling the love. Specifics? In the last 4 visits, all but the two end units were working, but everything in between had little to no suction, or no hose at all. The trash bins were overflowing with garbage on the ground. Maybe, you can add a part timer to perform more maintenance and trash collection, to keep up with the demand? The picture attached was from this afternoon, a good day where trash bins weren't full, but since none of the vacuums are working, I'd imagine that's having an impact, yes? I'm not trying to tell you how to run your business, I'm just tired of seeing costs going up and quality of service going down. This is not a personal attack, I don't know you and hope you do read this and understand, us customers just want to feel like our business matters. Thanks John

Amanda Hebert

★★★★★

8 months ago

I love this place!! Last month I decided to go for it and purchase the $39.99 monthly subscription, and it is beyond worth it - I can go every single day for the entire month and get the $20 wash all for the price of just two washes. The suction on their free vacuums is far stronger than it used to be, and they've added attachments to the ends to get into those hard-to-reach corners and crevices. "Big Steve" and his crew have been nothing but polite and friendly to me, and they're all very knowledgeable about their different services and subscriptions. Overall, this place is awesome, and I would absolutely recommend them to anyone with a vehicle!!!

Stephanie Chambers

★☆☆☆☆

4 years ago

Car never comes out of the wash clean. Also vacuums never work. Employees do not care to acknowledge customers when they try to get help. Will never return as this is a persistent issue.

Heidi

★☆☆☆☆

a month ago

There’s always a line so long to get into this car wash and I don’t understand why. My car never comes out clean None of the vacuums work And you can’t pull out of there fast enough without the people coming out of the car wash behind you

Kathleen Lambert

★★★★☆

7 months ago

I’ve always had great service at big Steve’s! The staff is always friendly and the price is right. Is the wash perfect? No. But definitely close. The only time you’re going to get a perfect wash is if you wash it at home or pay for a detail. I’ve yet to find a car wash that is perfect. And most are way more expensive for the same service.

Zachary Bos

★☆☆☆☆

3 months ago

Was offered an unlimited monthly pass, but not given any terms and conditions — no information, no flyer, no way to cancel, no confirmation apart from the purchase receipt that only listed the price. The owner refuses to cancel the subscription, and has stopped replying to my requests. Next stop, small claims court.

Steph A.

★★★★★

2 years ago

Honestly this is the best car wash around! I have lived in Leominster for 3+ years now and just so happened to drive past them by accident one day, which I am so happy that I did! A.Obviously the price is phenomenal! For just $5 you can get a decent simple wash...And obviously as the price increases (& not by alot, which is another plus) you can add more and more of a detailed wash job! B. They have Free vacuuming after buying even the cheapest wash. And the vacuums are better than 95% of the car washes I have been too (which are many bc I am a 40 yr old mother of 2 😁) All I have to say is just give BIG STEVE'S CAR WASH in Leominster, MA a try & you won't go anywhere else, promise 🤞 🙂!

Preston Zeyforu

★★★☆☆

a month ago

Does a good job for the price but, you shouldn't think it will be spotless. If you want that, you'll need to finish it by hand wiping after you're done. Google search has a website for this place. It's incorrect. It takes you to "Classic Car Wash" when you click on it.

Lindsey Wright

★★☆☆☆

6 years ago

I'm giving Big Steve's a Two Star Rating. Yes, you can get your car washed for as cheap as $3 so that's always a plus if you need a quick wash. Although if you pay $10 and your car comes out like it's definitely not worth it. I'd rather go down the road and pay $10-$15 to do it myself and know it's going to be clean. This isn't the first time I've gone through and my car didn't come out clean. I once paid $18 (their top wash) and all down the side of my car was still dirty. They did let me go through again for free. This is why I gave them another chance. But it is simply not worth it. Unless you just need a really light wash. The staff their are really nice. But maybe they should work on getting a wash that will actually wash.

Thomas Myers

★★★★☆

a month ago

Its a good wash to get the salt off. Its not perfect but you cant beat it for $20. Some places charge that much just to rinse it off. Its a great winter car wash