Auto Pride Hand Car Wash

Jane Lin

★★☆☆☆

6 months ago

very sad. They didnt tell me the car seat cleaning is 100 dollars, and told me inshould have look at the receipt. First time here and last time here. The photo attached is AFTER the cleaning which i paid 150 bucks for. Update: the manager came and clean after i told them is not ok. Another star for the manager.

Ross Kimm

★☆☆☆☆

5 years ago

Beware of this place! The abrasive wash technique, as well as the use of regular towels (not microfiber) leaves terrible scratches in the clear coat. Very noticeable with dark colored cars. Photos are of my new car after two or three washes here. I had to do a full paint restoration (over $1k) to correct this.

Michele Sordal

★☆☆☆☆

4 months ago

Very unhappy purchased the most expensive car wash. We asked if they could vacuum the trunk s bit better. They said take it around ask thrm yo go again. Also areas inside the car were missed

Olivia Zunino

★★★★★

6 months ago

It was great, I almost didn’t come here for the reviews but I’m glad I tried it. I specified I was primarily looking for a good vaccuum thanks to a plant project spill in my trunk and they let me know that trunks aren’t usually shampooed with the gold service so I did it as an add-on and it went great. I think in this area the service I got was worth the price. Bring cash to tip the register just lets you pay the regular cost and they deserved the extra! Considering the subscription now

Kalwant Sandhu

★★★★★

3 years ago

Fantastic place due to the great quality if work but more importantly, the staff. Jasmine in the shop was awesome. We were so happy with their service that we decided to get their monthly plan. You pay one fee but can go there as many times as you want.

Amjad

★☆☆☆☆

4 months ago

Stay away! This place is a rip-off. I paid $150 for clay wax and they only did regular wax, so paid $50 more for a service I did not receive. Was told it will take at least an hour for clay wax but they were done in 25 minutes. I was sitting right there and did not see them using a clay bar at any time during the wax. When I inquired, they refused to accept and tried to convince me that clay bar was used by showing a video but it was not clear at all in the video. Will definitely not be going back.

Anna M

★☆☆☆☆

3 months ago

⭐️ 1 star Extremely disappointing experience. I paid for a full wash and the car came back looking barely touched. The exterior still had visible dirt, the wheels weren’t cleaned properly, and the interior was rushed and incomplete — crumbs left behind, streaks on the windows, and spots they simply skipped. For the price they charge, the quality should be much higher. The staff also seemed overwhelmed and not paying attention to detail. Overall, not worth the time or money. I won’t be returning.

Michael A

★★★☆☆

7 months ago

Auto Pride Car Wash is a convenient spot with friendly, helpful staff. I went with the basic hand washing service, and overall, my car came out clean inside and out. They even managed to get the mats fairly dry, which is a nice touch. That said, for the price, I was expecting a more detailed cleaning. While the basics were covered, a bit more attention to detail would really elevate the experience. All in all, a solid option for a quick, decent car wash—but there's room for improvement when it comes to value for money.

Leila Lucero

★☆☆☆☆

a year ago

Hello everyone, First of all, I'm not one of those people who complain a lot, but ever since I noticed that this car wash was trying to take advantage of me, the last two times I came and picked up my car as if it had never been washed. I hope the owner looks into this problem, but if the owner knows, this is a bigger disaster, but I am certain that the owner does not know anything about this clearly visible manipulation.

David Abbott

★★☆☆☆

5 months ago

Took my truck in there today only got the silver level wash. Normally I do the platinum. I’ve taken two other vehicles there and paid $450 apiece to have them fully detailed and they did a OK job today was my last attempt with them as they perform their service, I walked around the Town & Country mall came back. Truck was done Open the door. There was still dog hair on the dashboard open the rear door there’s still dog hair all over the floor look the truck over pound it to be unsatisfactory clean had to go around wait another 20 minutes in line and have them redo the service. Upon completion of the service again the same dog here still on the dashboard rest of the interior was a little bit cleaner, but by far not to the level I would expect for the money Once again the tire shine was very substandard and didn’t actually cover the entire tires. As I said, this is my last attempt with them. Good luck if you choose to use them I hope they do a better job for you or that they read this review and up their game

Kabir Gill

★☆☆☆☆

2 years ago

(Please see pictures below) I've visited this car wash before and had satisfactory experiences, which prompted me to opt for the "Platinum Wash" this time. Unfortunately, the service I received was far from platinum. Firstly, my car was returned with fresh scratches around the trunk, which I believe happened during the wash. When I raised this concern, it was dismissed without thorough inspection. They are clearly fresh and I use my trunk every day, and would have noticed them. I take very good care of my car and it has no other scratches. Moreover, the cleanliness of the car was below par. There were glaring spots left on various panels, watermarks, and some areas looked as if they hadn't been touched at all. The interior was no different with the windshield untouched and large portions still covered in dust. I hope others think twice before choosing this service. The lack of attention to detail and the unwillingness to address genuine concerns left me disappointed and out of pocket due to the damage caused.

Gaoxian Chen

★☆☆☆☆

a month ago

I had a really uncomfortable experience at Auto Pride Hand Car Wash today. I came in based on the pricing I saw online, which suggested an interior + exterior wash would be around $100. But once I arrived and asked in person, I was told that the interior/exterior detailing would actually be around $500. That was a huge jump from what was advertised, and it honestly felt misleading. When I said I didn’t want to proceed because of the price difference, the staff member I was talking to responded with “Welcome to Palo Alto.” He repeated it several times. I told him I’ve lived in Palo Alto for three years, but he kept saying it anyway. I understand prices can be higher in this area, but the way it was said felt dismissive and disrespectful, especially when all I was doing was questioning a price that didn’t match what I was told online. The manager was there as well. Instead of addressing the issue or apologizing, he said it wasn’t meant as an insult, but nothing about the situation was handled professionally. I didn’t feel respected as a customer, and the whole interaction left a bad impression. I’m sharing this so others are aware and can make an informed decision before coming here.

Mustafa Canoğlu

★☆☆☆☆

2 weeks ago

I paid $73 for a car wash here and I honestly can’t believe the result. Before the wash, I specifically told them that there was mud on the plastic mat in my trunk and that it needed to be cleaned. They told me it was a standard wash and that they would clean the mats. However, they did not wipe the dust inside the car, they did not clean the mud from the trunk mat, and they didn’t even wipe the dashboard or center console. It looks like nothing was properly cleaned. This was an incredibly poor job for the price. They take your money but don’t deliver the service you expect. Very disappointing experience.

Lauren Valenzuela

★☆☆☆☆

9 months ago

Not worth the price or the frustration. Today I paid $145 plus tip for a gold wash. $45 and an additional hundred dollars to have the interior doors cleaned as I watch from the waiting area. They parked right in front of me as I sat on the bench, I noticed they spent less than 30 seconds wiping down the inside of my car when I went over to point out the areas that were still dirty that I could see from the waiting area. The employee acted like he didn't understand me. He wiped down one small spot and handed me my keys with a confused look. I was already running late for work so I didn't catch everything that was missed. Only till later realized just how poorly the job was done there was still a spiderweb hanging for my rearview mirror no air refresher no attention to detail and certainly not the level of service I paid for. What really frustrates me is that this was my second time giving them a chance the first time I thought maybe the lackluster result was my fault for not purchasing a higher tier package so I decided to splurge this time. It wasn't busy when I went around 11:30 AM on Thursday so I don't understand the rush job. I honestly can't help but wonder if I was treated differently because I'm a woman either way there's no excuse for the poor service and complete lack of professionalism. I will not be returning.

Sarah Z

★☆☆☆☆

a month ago

I should really read the reviews before I come. Pre-covid this place was expensive but at least does its job. Now despite you buy the highest cost tier, they barely do an exterior cleaning that has a worse quality than any normal Chevron automatic wash that you can get for $10. Yet it costs you $45 and a long wait. I had a hard time persuading myself that my car is even touched. They basically just wet it. The windows are still filthy. They said they have vacuumed my carpet but they have not. They have given me a $2 air freshener for the "air freshening service". I have no idea why this place is even opening. Folks, go to an automatic wash for $10 with a better quality. This place is over. It is not even remotely doing the job even with the lowest standard possible.

timkerbell roc

★☆☆☆☆

5 months ago

Apparently, if you hire the "cheaper" cleaning services, they'll only clean the outside. I could do this at a self-cleaning service at any gas station for $7. I gave the tip before seeing the car, if you give the tip make sure to see the car inside first.

Brittnie Cannon

★☆☆☆☆

4 months ago

Terrible service and long wait times. Did not throw away visible trash and did the bare minimum. Mats were just as dirty before and after. Don’t waste your money. San Carlos location is 10x better and actually cleans properly. Interior is dirtier after.