Google Reviews
Donna Leftwich
★★★★★
8 years ago
Excellent experience! A+ for ABC! Tabitha was very knowledgeable and helpful to get me through the insurance steps in order to get my windshield replaced . Actually I found the whole shop staff to be above expectations ! Way to go ABC!
Jennifer Samples
★★★★★
3 years ago
Staff was so nice and helpful. Went in for oil and they helped me find the type I needed and let me borrow a funnel to make adding it to my car easier.
Seba Clayton
★★★★★
8 years ago
They were courteous, professional, and fast. And while I was buying things at the auto parts store my windshield was being installed right on time with a staff that was just as courteous and professional as the parts store. Great experience .
Stephan Paris
★★
☆☆☆
2 years ago
These guys are seriously confused. I ordered an obsolete part from a huge dealer in Dallas who found one remaining at ABC Auto Parts in Longview. Instead of shipping it UPS I drove to Longview to pick it up the following week since I would be there for work anyway. This would save them the cost of shipping, my cost would be the same whether shipped or picked up. The following Saturday after I got off work and went to ABC to pick up the switch, the guy at the counter tet told me he couldn't find any order in my name even though I literally had the paperwork in hand. 15 minutes later after making some calls he found out that they, ABC Auto Psrts, had cancelled the order and told me that to walk out the store and drive back to Dallas with the part I would need to pay for it again right then and there. This effectively would make the part 2x its actual price since I was never refunded the original charge. After thinking about it I declined and went home empty handed. The following Monday I called the dealership who immediately took care of it and the switch was at their Parts department 3 days later. Didn't have to pay double or stand around while people are looking for your order or any of that. Lesson learned, next time take the easy way out and don't try to save them $$. Have them ship the part and wait for it to show up. Easier and less hassle that way.
Maria
★★★★★
a year ago
Needed help with Hubcaps today and everyone was so nice and patient ! Shout out to Tony and Ralph who helped me get them squared away , super nice and patient .
Jessica Morgan
★★
☆☆☆
2 years ago
This used to be the only store I would shop at for auto parts, now they are my last choice! And don't ever listen to anything they say over the phone, I think it's a prank they play on people. Telling them the wrong prices and the incorrect inventory on hand and now even the wrong store that they are. Am EXTREMELY DISAPPOINTED in Travis especially for putting me on hold 2xs tonight hoping I would just go away!
Rabid Capricorn2469
★★★
☆☆
Edited 4 years ago
EDIT: Although I initially gave a one star review, I will say that I was contacted later the same day by the owner. The next day I was contacted by another manager, and even though they could not change what happened, I do believe they were not concerned nearly as much with the review, as they were in the failure of the store to meet customers expectations. This to me says a lot about a business, and what they expect of thier staff, and how they want thier customers treated. They offered me a gift card for future purchases and asked me to please give them another opportunity to provide the customer service they expect. They did not ask me to change the review, I did this on my own.Although I have not yet needed anything for my vehicle,, I do intend to give them another chance. Went in at 730 in the morning. My vehicle was already on a rack at the shop having other work done. I explained this to them and was told by the manager the parts would be there, no problem. Meanwhile an entire leveling kit was done, all of the pads and rotors were pulled, just waiting on parts. I was told 8:30 - 8:45. At 10, the manager of the shop tells me the parts are not there. He calls the store, nobody had done anything about it. The store is 381 feet from the shop I was having the work done at. I walk down to ABC, and find out the parts were not pulled, nothing was done. I asked for a refund, which they gave me without a problem. No, were sorry, we messed up, no offer to reduce the price a little and deliver them now., nothing. It's like they could care less if they had my business. Meanwhile I'm paying 100 an hour to have my truck sit there. Called another autoparts store, was told 20 minutes to deliver them, they got there in 10. ABC doesn't need my business, that's fine. I will never buy or allow a shop to put anything on my vehicle from them ever.
Christian Edgerton
★★★★★
11 months ago
The employees are incredibly helpful and they always have the products that I require
Rudolf Köbel
★★★★★
2 years ago
Top-notch service and price. Called around and compared prices with the competition for a blower fan on a 2005 Chevrolet Impala. Straight shooters, these guys. Apparently you can spend as much as you have for a blower motor.
Alex Prince
★★★★★
4 years ago
One of the best auto parts stores I’ve ever been too. The staff was so helpful especially that young sweet boy who was the crew chief. He was so helpful to me and he got me all of the parts I needed in such a short time. He definitely deserves a raise!!!! Hope everything is alright with him at his house!!!!
Daniel Vaughn
★★★★★
a year ago
Chuy, Ellian, and Kendle always take good care of me when i go in they have great attitudes, are very knowledgable and handle business well. Thank you guys for your support. 10/10
Elliott Morris
★★★★★
10 months ago
Needed a quart of oil, a tube of grease, and a grease needle. Had everything I needed. The battery warranties, 42 months, are definitely worth it.
Jared Clark
★
☆☆☆☆
8 months ago
None of the people who work there have any knowledge about vehicles. Pulled 5 parts trying to guess what I was talking about. Very pour customer service skills as well.
Joshua Smith
★★★★★
6 months ago
Needed a battery for my car. Spoke with James and it took him 10 seconds to figure out what I needed. They even install for you.
liz garcia
★★★★★
4 months ago
super service! Mr. Jose makes easy to found out the stuff you need
Sandra Mitchell
★★★★★
3 months ago
I hate that I don't remember his name.. but today is Sunday November the 9th it was between 2:45 and 3:15 the gentleman that was there was very helpful with my headlight situation.
Myeshia Cole
★★★★★
5 months ago
Just went to see about my break lights and James was able to help me out and fix them for me . I am very appreciative and very grateful for his help. THANK YOU SO MUCH FOR MAKING MY DAY because it was a horrible day for me , I hope you are blessed a thousand times over.
Nicole Hodge
★★★★★
3 months ago
The staff I have interacted with have always been extremely helpful. Today, Ralph replaced a battery for me, corrosion made it more difficult than an in and out replacement. He ensured that parts and connection were good before I left. I appreciate the thorough customer service!
Craig Caruthers
★★★★★
a month ago
This store has plenty of staffing and didn't have to wait for assistance. A competitor had supplied me with the incorrect part twice but the parts man here took his time to ensure i had the correct parts before leaving. Will definitely return to this store.
Anita Poole
★★★★★
a month ago
In todays world full of issues it was very nice to speak with a young man, Stacey, who has great product knowledge and superior customer service skills. He took the time to do a great job and give his attention to the task at hand. It's hard to find good help and I'd say he's a keeper. Well done Stacey!
