Zips Car Wash

Jason Frederick

★☆☆☆☆

4 years ago

This is the dirtiest car wash I’ve ever used. Over half of the vacuums didn’t work or were clogged. No one seems to pick up after themselves (a local theme I’ve observed).

Liz Clark

★☆☆☆☆

7 months ago

I’ve paid $25 for a car wash when I pulled over to vacuum I got out and looked at my car. My rims were not clean. They’re still bird poop all over my windshield. The front of my truck looks like it never received a drop of water and the vacuums are garbage. I know they’ve seen these reviews before yet still or doing nothing about it. It’s Obvious they don’t care

Garland Fonken

★☆☆☆☆

Edited 3 years ago

Even after over a year my right side tires do not get tire shine. I have told management about it. They say pull to the side. We will add shine. That is clearly not the point. FIX IT! I PAY FOR IT! You know and do ZERO about it. Fix it already! I shouldn't have to pull to the side after over a year! I completely understand having machinery issues. But at this point it is ridiculous. The point is? In and out. Not hey... can you get my right tires looking like the left? Leestown Road in Lexington is much better. Probably the same owners. But at least I don't get my right tires looking dry. Other than that? The place is okay. Update: 5/31/21 There is still absolutely no difference. Just so you know that I brought this up more than once. Even prior to the COVID-19 outreak. You can bring it up to upper management? Nothing will be done. I have heard that before. Today 5/31/21 as you can see the RH rear tire is dry as a bone. The LH rear tire has tire shine. Update: 6/25/22 Why in the HECK is this place not OPEN!!! It is 11:55am! It opens at 8:00am!!!!!!!!!! I pay $40 a month for this!??? This place is much worse since it changed from Time to Shine to Zips. Oh btw forget about getting tire shine or even tire scrubbing. Run away from this place. It is worthless. I think that I will talk to my lawyer for a class action suit for breech of contract.

smokie rides

★☆☆☆☆

3 years ago

Look at the photos, and READ THE REVIEWS!!!!!. PAID $10 FOR ½ OF A CAR WASH. After exiting the walk I ask the employs what happened. They said " the top washing part is broken. So why do you continually let people to use it ? I ask about a refund, they replied "no refunds " I ask for a manager, " good luck on getting a hold of him " so he is taking full price for ½ of a job.DONT WASTE YOUR TIME ON THIS PLACE, read the reviews!!!!

Donna Northcutt

★☆☆☆☆

10 months ago

2 minutes ago Today a hydraulic hose busted inside the car wash and it covered my car with oil the brushes or cloths have to be covered also. The store said it was up to corporate to help me with cost of cleaning my car I had to have a professional come and degrease my car and now another person to wax and clean my seals. 5 others also have to do this. I kept my membership for a year but was never satisfied it never cleaned the back of my vehicle. I would not recommend this place at all

mike curtis

★☆☆☆☆

Edited 2 years ago

This place is more hype than what’s promised. U join a monthly membership deal to only experience long lines and quite often show up in the morning during business hours to find that it’s closed with blue cones blocking entrance. This happens more than one would suspect. I signed up for the Wildcat membership which doesn’t leave my car any cleaner than the cheaper memberships. I’m a small business owner myself and I would never allow what Gowan on here at my place of business. Also I’ve heard that over time some cars have been damaged. Just wished I had know about all the pitfalls before signing up. This was taken yesterday 5-8-23 @4:30

Steve Eccleston

★★★★★

5 years ago

This is my 1st time at this location and I gotta say I was impressed. When I arrived I had numerous Kamikaze bugs splats on my wind shield and on the front of the car. The basic wash got 95 percent of them off without the pretreatment or scrubbing. The also have several tools that allow you to get between the seats. Would recommend.

adrian korzeniewski

★☆☆☆☆

4 years ago

Back in November, this Georgetown Time to Shine location had an issue with the exit door opening at the end of the wash. The line was not stopped, do to the lack of attention from the people working that day. My car along, with several others ahead and behind me went through the door causing damage to the vehicles. My car was scratched from front to back by the door that did not open. This would not be a big deal, mistakes happen and repairs can be made. I filled a report with the employees that were working that day, they were very helpful. However, after the incident I did not receive communication from the business on how we would move forward. I eventually reached out and was told that the repairs would be taken care of. Several weeks later, after reaching out to the location, they sent someone to come look at my car. The guy they sent out seemed nice, but did not have a shop, reviews online, anything for me to go off of to assess the service my car would receive. After many phone calls and very little communication from the car wash, they agreed for me to make repairs through filling a claim through my own insurance company. The agreement was, that the business would pay my deductible. This was communicated to me verbally, through email and to my insurance company. It is now April and the payment for my deductible is yet to be made. I have called and emailed countless times, only to be met with voicemails, excuses and a general lack of care. Spraying water on cars, is not rocket science, many in town do it. What is expected is the customer service you receive. If any issue arrises, does the company resolve it? Are they genuine when they engage with you? Do they stand by the service the provide? This Time to Shine location and the company, for that matter, does none of this. They have blatantly ignored the problem they have caused and show no responsibility for it whatsoever.

Stephen Wire

★☆☆☆☆

Edited 4 months ago

Does not get vehicles clean, terrible service, part of the equipment is always broke, and not open when they say they will be. The credit card readers rarely work and staff has to come out and assist. See the part above about terrible service, the lazy staff don't like help and the people paying by card are stuck waiting and blocking everyone else. I was stuck behind one and watched 12 vehicles that got in line behind me go through the other lane before the staff came out to assist the credit card customer. 7/10/23. Sign says open 8sm to 8pm, it is 8:50am and they are closed. 6:42 pm 4/26/2024 sunny out but closed. Worst car wash ever. 9:04 am 10/31/2024. Not open, picture attached. 11/01/2025. Hours state 8am-8pm, it is 7:39pm and cones are setup across the driveway indicating they are closed.

Emily Paul

★☆☆☆☆

4 months ago

Went at 6pm on a Tuesday night. There were barely lights in in the vacuum area. No towels, when I asked the staff they said they didn't have any they were all being washed. No air hose nozzle. The worker sprayed off half of the car as I was going through the wash. Didn't spray the other side and it didn't come clean. Waste of money. Will not be back.

123-123 123-1233

★★☆☆☆

11 months ago

I've purchased a membership and have been a loyal member for a while now. However, I've tried to go through the car wash many times, and it’s really frustrating because it’s supposed to open at 8:00 a.m., but it rarely does.

Garage859

★☆☆☆☆

3 years ago

Absolutely the worst car wash in Georgetown Ky. Paid their high dollar prices only to never have towels or the vacuums never work. Your nearest manual car wash is better than this place.

Shawn Norman

★☆☆☆☆

3 years ago

By far the worst zips I have been too. I have had a subscription for over a year and have been to several locations. The georgetown location is terrible, half the sprayers don't spray correctly, the drying roller at the end missed my entire car (2018 equinox) I do not recommend this location as a $30 a wash location. Management is terrible and upkeep is beyond poorly maintained.

Wade Camp

★☆☆☆☆

4 years ago

Definitely not for JK Jeeps.. Used this car wash a couple of years ago. Tore my license plate bracket off. Replaced with a bolt on unit. Tried again this week. $25 wash ended up with a horrible job and tore the upper hinge cover off of the tailgate. Despite ripping the cover off the whole area remains dirty. Complete waste of money as the wash was useless and now I need to buy a hinge cover as well. See photos

Tabatha Perkins

★☆☆☆☆

3 years ago

Save your money and wash your car at home. This was the worst car wash I've had. It used to be kinda nice with the original company. They do not pre-spray when a sign says that they do. They do not use a brush on the front, rear or wheels. 95% off other companies do. The big "drying roller" didn't touch my car.. just spun. I had to wash the entire front and hood of my car myself - after the car wash. Also had to wash the back of my car as well. There were lots of towels, but they were all wet. Wrapped up wet. That was strange to me. The spray bottle I picked was broken. The dryers... amazing pressure until they just shut off. Only about 1/3 of them were attached. The Car Mat cleaner was not working. There was a big pile of screws and bolts on the ground.

Megan Benslay

★☆☆☆☆

3 years ago

I was pretty disappointed with my experience. Especially after reading the positive reviews. I paid for the top wash. My car came out dirty. I couldn’t find anyone to assist me. There weren’t any clean towels and half the vacuums didn’t work well. I see where it could be a great place. For $25 I expect my car to be clean.

Jessie Fraley

★☆☆☆☆

3 weeks ago

I just paid $24 for the worst wash I’ve ever received. At the end I thought there had to be more of the cycle to go because every single window was so foggy with water stains.