Toot'n Totum Car Care Center

Justin Gillenwater

★☆☆☆☆

3 years ago

Called store for quote on oil and fuel filter change. Explained to young man who answered phone in detail that I was bringing my own fuel filter, oil filter, and engine oil. I asked how much. He said hold and asked the other guy. He told the other guy in the same detail i was bringing all filters and oil. How much to change fuel and oil filter. The guy said 45.99. He repeated the quote to me. I arrived at shop he pulled truck in and said it wouldn't be long. The 2 cars in front if me were inspections. 40 mins later after me asking they sent guy to drain oil. Young man told me it would be 97 dollars. I told them don’t drain then. Mgr asked what problem was. I explained that 2 people told me 45.99. I don’t understand the miscommunication. It was explained in DETAIL. TWICE. Then was quoted the 45.99. But still going to charge me 97. I Left with no service. Took to kwik car. Did complete service for 42 dollars. Will not go back. Not very good customer service if you ask me.

Derek Pirtle

★★★★★

8 months ago

The TnT guys were awesome. They went above and beyond my expectations!!! Will definitely go back!

John Lutz

★★★★★

9 months ago

I was impressed with how quick the oil change service was. They were efficient and did quality work.

jacob york

★☆☆☆☆

a year ago

Took our suburban in for a car wash. Had the monthly membership and had it washed there at least 50+ times. Saturday 08/17/24 brought it in for a wash. One of their machines pads caught the front right wheel well fender flare and ripped it off. They refused to pay for it to be fixed because it’s older than 6 years. So if your vehicle is damaged at any of their car wash locations. If it’s 6 years or older they won’t do anything about it.

Doctor Dinglenut

★★★★★

2 years ago

Thank God these guys are open on Sundays. The recent cold fronts had made my tire pressure drop and when I went to use the air pump at Walmart neighborhood market it actually ended up DECREASING the pressure on one of my tires to 18 psi. I assumed they were closed on Sundays but rolled by while looking for another pump and the guys there took care of me and didn't even charge. I have been here for all my inspections and so far have always had a positive experience. Your experience may depend on the type of issue you are needing to have worked on but I can say for basic repairs or inspections and oil changes these guys are awesome. Much appreciated guys.

Vincent Rodriguez

★★★★★

6 months ago

Representative was very professional informative and got me in and out in a timely manner

Brian

★★★★★

2 years ago

Good experience. They got me in and out with an oil change, air filter cleaned, and state inspection in about 45 minutes. The staff are knowledgeable and will explain stuff to you, but they aren't high pressure about getting you to buy extra services and such. That's good because it'll give you options but won't lead to you buying stuff you don't need.

Leslie Chadwick

★★★★★

11 months ago

Staff were courteous, informative, and quick. They didn’t push me to buy unnecessary items. They had great teamwork. I was in and out within an hour.

Victoria Garrison

★★★★★

2 months ago

Did a wonderful job and were professional and helpful

mike zwolenski

★★★★★

5 months ago

Great place to get your car serviced. Very professional.

Paul Chaney

★★★★★

a year ago

Johnny and his crew are very knowledgeable and will answer any automotive questions you have! They keep TANK rolling down the road!

Nohemi Jimenez

★☆☆☆☆

a year ago

Extremely unprofessional experience at Toot n Totum Car Center. I arrived for an oil change and was told there were two cars ahead of me, no problem, I was happy to wait. However, the entire time I was there, the staff stood around one customer’s car, laughing, smoking a cigarette, and talking on the phone, while the other vehicles including mine were completely ignored. After waiting an unreasonable amount of time with zero progress, I finally left without getting an oil change. Meanwhile, other customers were still sitting in the office waiting, and the crew was still standing around chatting. On top of that, I was told bulk oil is somehow more expensive than packaged oil, which makes no sense, and the employee couldn’t explain the difference. Having been in the car business for 15+ years, I wouldn’t trust people who don’t know the basics of oil types. I’ll be taking my business elsewhere.

Ruth Davis

★★★☆☆

Edited a year ago

Been here over 25 mins, 3 people leaning on my vehicle, laughing and not seeming to know what they are doing. One came in and said she was going to do the air filter thingy because she is afraid the clips will break, other girl goes to look and now they are all in the passenger side of car doing something. Edit: raised my review after being contacted and situation remedied. Am impressed with the speedy response after I escalated to Corporate Offices.

Mary Van Winkle

★★★★★

4 months ago

Great customer service. Didn't rush came and discussed what would need to be done maintenance next time This Toot N Totum is a great location

rick jones

★★★★★

a week ago

Great group of people work there. They are very thorough.

Patrick Bell

★★★★★

4 months ago

I had 2 services done to my pickup. (brake service flush and coolant flush) Tucker was very helpful and did a great job! 👍

James Milligan

★★★★★

2 weeks ago

Great service and hospitality and they will take well care of your and services Amen