Tommy's Express® Car Wash

Hector Santiago

★☆☆☆☆

Edited 5 years ago

Good but need adjustments Update 10/10/2020 I decided to give this place a 3rd chance and i have to say is still a no go. They have made a lot of improvement but for me not enough. Today i stopped by on my way back from grocery shopping at HEB and after going through the wash I had damage to my vehicle again. The vehicle badge / logo / emblem was ripped off the trunk which was there when i out the grocery in the trunk and my license plate was pull out away from the trunk. This to me is unacceptable and therefore no more chances for this car wash. Adding pictures from today as well if google allows me to add additional ones. Update 9/27/2019 Received feed back that the car wash had been adjusted and to come by again. Today we stopped by and while I did noticed the wash does provided a lot more cleaning soap and solutions and the tire dressing was actually covering most of the tire instead of just one spot the was still need works and adjustments. My vehicle front end is still just a dirty, side view mirrors still have dirt on them, and the bottom of the doors still dirty as well as when I when in the previous 2 times and today the front right bumper was scratch yet the dirt still there not sure what that is all about the brush can scratch the vehicle when it should not be able to but it will not remove bugs or dirt. I have call the place to canceled my subscription and left a message. I then received a call back from the Austin location manager apparently the hutto number forwards to them until the phone service is properly install at the hutto location. Previously I said that I would continue to use them but after the scratch nope not again I will wait 1 year for them to work out all of their adjustments and get the place working properly then I might give them another shot. =================================== I have 3 vehicle in my home and brought 2 of them multiple times to the new car wash. I believe overall it is a good place to get your vehicle washed comparing the others available in the Hutto area. I like that the was is quick and most times you do not need to wait long and I also like the free vacuum they have available. I do have some issues though starting with the fact that the wash does not completely cleans the front of the vehicle and you will see that on the picture I have uploaded. Vehicle 1 the SUV took it through the wash 2 times in the same day just minutes apart because the 1st time looked like the front end was never cleaned. The second time it was just as bad with that said it did remove some of the dirt and bugs but not enough to event look clean. The windshield still had bug marks on a few spots as well. The wheel cleaner is good better than most out there but still does not clean the rim good enough in my opinion. The wheel dressing device tries to put a coat on the tires but it only seems to coat spots on the tires so when you are done you have very nice clean shiny spots but the rest of the tire has non. Vehicle 2 same deal and it was not as dirty as the SUV was but yet still does not clear the front end enough to remove the bugs and yes some are still on the windshield as well. The rims same deal they look half cleaned and the tire dressing non existent on the tires. Overall I would say it is the best place to get your car wash as it does not rip or bend your license plate like the HEB car wash does and it does not leave a bunch of blue soap spots every where like the car wash at the shell station. I may still use them but hope they get the issues worked out so it will clean the front of the vehicle better including the windshield and for the rim well no car wash gets them clean but for the tire dressing hope that gets adjusted.

Tanganyika Knight

★★★★★

Edited 11 months ago

Service was quick the only thing is the vacuums.. pressure is low.. pressure needs to be stronger carpet not really cleaned good due to lack of vacuum pressure. Other than that it's an OK car wash. Came back 3/26 Vacuums have better pressure!! I also have a membership now!!

JSH

★★★★★

11 months ago

Excellent Car Wash – Fast, Thorough, and Great Service! This car wash is a fantastic choice for a quick yet thorough clean. The service is fast and efficient, and what sets them apart is their attention to detail. If your car isn’t spotless after the first wash, they proactively offer another round to ensure it’s perfect. A standout perk is their yearly free wash, which is a thoughtful touch and shows they value their customers. The staff is friendly and ensures a great experience every time.

Kyle Harris

★★★☆☆

3 years ago

Could be better, but adequate. The facilities are nice enough and if you are looking for a quick soap, rinse, and run you will be fine. It's the extras (or lack of them), that don't make Big Red Express a preferred stop. The vacuums have weak suction, they can manage the bigger pieces ok. But when it comes down to getting road dirt and the daily grime off your floors and seats, the suction is lacking. I had to go over the same sections 4 to 5 times to get medium sized items and small items were a loss. We all have had those smaller pieces of food and random debris on the metal rail of your car seat frame where you can't quite get the vacuum to touch but if you hover over it half an inch or so it'll pick it up. The vacuums here could not begin to even move the dirt. I'm not unreasonable but did not encounter this at other competitors for similar scenarios. There is also a distinct lack of any other accessory options such as wipe down rags, air hoses, floor mat washers, or even wipes to clean the interior of your car (paid or otherwise). I paid $20 for the "Biggest Wash" and upon exiting my tires were still dirty and had no shine and my windows all had water spots. Overall a quick rinse would be fine, but for their pricing model, facilities, and similar sized competitors their support facilities, add-ons, premium wash and self-serve amenities are very lacking.

Liliana Jennings

★★★★★

6 months ago

This Tommy’s express is very quick and thorough with their service, every time I get a wash I am greeted with nothing but kindness from the Tommy’s crew. The wash itself is 10/10 and the establishment is clean and very well managed.

Nishnath Arepalli (Nish)

★☆☆☆☆

10 months ago

I had a disappointing experience at this car wash. The car wash was below average and the vacuums had very little if any, even after trying multiple stations. The towels provided were actually just paper, which didn’t help much. The cashier immediately pushed for an upsell (“Do you want the works?”), which I’m glad I declined—spending $25 here would’ve felt like a waste. Unfortunately, even the basic $15 wash didn’t feel worth it. Overall, I wouldn't recommend this place to anyone based on my visit. Not coming back here again.

Bbb Ggg

★★★☆☆

2 years ago

Hate to leave a bad review, but for what it costs and there's competition all over equal or lower pricing which includes, floor matt cleaners, towels and spray for cleaning. And to top it off, truck came out dirty still, wheels and body Probably won't be back

Kevin KEVIN Kevin

★★★★★

6 years ago

Top Notch Service. Real people who care. Glory be to God, but Lord, please spare a bit for the righteous ones hereee! Picture is from items donated at tote container graciously allowed to be placed within the office. I was provided a complimentary carwash, as well! Glory be to God! It's not only true, but confirmed daily: He is real and he wants us to have a life of Victory & Abundance<3

Meranda Enfinger

★☆☆☆☆

7 months ago

This is an absolute disgrace of a car wash ! The vacuums were terrible I will never come back , I tired three different stalls. Wish I would have never of spent my money here - the vacuums are the main reason I pay for a car wash !

Faren Aimee

★☆☆☆☆

2 months ago

They do not service oversized trucks. Only up to 7’ clearance.

Jessica Morrison

★★★★★

Edited 6 years ago

This car wash is great! My truck had needed a good wash for almost 2 months it was filthy!! I honestly thought I might have to go through twice not because of their car wash but because of how dirty it was. But with just one go through my Tacoma was spotless. They also have an amazing dryer at the end of the wash that dried my truck almost completely, which is hard for any car wash dryer. But my favorite part about big red express car wash is the free use of vacuums at the end on site. The hoses are easy to use and not heavy or twisted readily available trash cans to get rid of all your family's debris. I think this car wash is one of the best for my money anywhere! And the staff is great and friendly! I just wanted to update my first review which was awesome. But as I drove to work last night in Austin I could see a perfect reflection on my hood... it's been almost a week and the wax and shine here has obviously worked! Again great wash, amazing staff! I wish I could add the picture to my review!

K T

★★★★★

3 years ago

This wash is AWESOME! I have three memberships and we all keep our cars nice and clean. Easy access to the complimentary vacuums and trash receptacles and they provide paper towels and window cleaner in case you want to do the inside windows. They always offer to remove my antenna but I choose to do that myself. Super friendly staff!

Jaime Lerma

★★☆☆☆

2 years ago

Used this place often before the name change, but it does not seem to have any improvements. My car was pretty dirty but the attendant did not do the pre-scrub they used to do on front and back windshields. Wash did not clean as well as I’d hoped. Vacuum quality is ok, not great. They no longer had the table near the vacuums with towels and glass cleaner. And the Works wash used to come with a 7-day guarantee, but no longer, so the value just isn’t there for me.

Lisa Zacharias

★★★★★

a month ago

I love coming here. The staff is so nice!

Jeff Townsley

★★★★★

4 years ago

This is a great value. You can get their $20 a month plan / $5 a week for the best wash and the owner keeps up with all of the brushes and soaps inside the car wash as well as the free vacuums. Always extremely clean and the employees are always very friendly and happy to see you.

sofia shall

★☆☆☆☆

a year ago

Eh. It’s a drive through car wash and that’s it. The vacuums have terrible suction and can barely get dirt out of the hard mats. With so so many car washes around, you’re better off getting the same priced car wash with more amenities.

OctoberRain

★☆☆☆☆

Edited 2 years ago

Update: I decided to go here again because of the new management and having a coupon for a free wash and it's worse than before. The lady they have at the window is rude. She doesn't talk and just stares at you like you interrupted her personal time, rolled her eyes at the coupon use and just unintelligibly mumbled something before lifting the gate. My friend went here too and I was sure they were over exaggerating their encounter with this lady but they definitely were not. The wash was sub par. My car is still covered in dirt and it didn't even get a few bird dung spots off. It misses the back end even worse than it used to now and, especially for the massive increase in prices, I won't be back to this wash. As far as car washes go this place is just ok. I definitely think it costs too much for the job it does, or doesn't do, on my car. It never manages to get the back bumper or door but other than that it's an ok carwash. The free vacuums definitely arent worth the time. I usually just vacuum my car out at home over using those as they lack adequate suction to really get the crud out of the carpet. I still use this carwash because it's better than the laser washes and less expensive than the hand wash places. I've definitely been to better ones that cost less but they are a drive and it's not worth that drive so I will continue using this wash when I feel it's needed.