Google Reviews
Cass
★
☆☆☆☆
Edited 3 months ago
PLEASE BEWARE!!! This location of all the car washes I've ever gone to has been by far the worse ESPECIALLY when trying to get a damage claim resolved. Brandy the site manager has not been helpful with this matter at all. She has changed her story, not provided requested video footage that she herself stated she would provide over a month ago. She's provided AI search information that indeed has nothing to do with our vehicle to deny a claim. Not good business practices or customer service. Response to Tommy's Express Response I requested the footage well before the 30 days had expired. So how convenient is it that tou no longer have what you deem as proof. So in my opinion and experience you do not take your claims seriously. The damage which was reported on site the day of incident was NEVER properly resolved. NO person from your establishment ever reached out to us. It wasn't until I followed up, requested said footage. To be told there was footage that would be sent to me that day and it NEVER was. Even after multiple calls to management. The last contact I had she changed the story and blamed it on Audi stating they have gas cap issues and upon speaking to Audi they emphatically said what she stated was indeed FALSE!! There are NO gas cap lid issues for this vehicle. Now we have to deal with over $600 in damages. I will NEVER recommend your establishment to anyone.
Sheila Morris
★★★★★
2 weeks ago
Anthony at the window was very courteous. You don't see a lot of smiling friendly employees these days. I appreciate that and will tell my friends and be returning and hopefully will get the same customer service. Thank you Anthony!
tonya McNevin
★★★★★
2 weeks ago
tommy’s express car wash is always nice and professional, I wouldn’t go anywhere else! Thank you to the wonderful team that was there to help with anything along our way!!
Will French
★★★★★
4 months ago
Awesome car wash with tons of free vacuums. They also have free floor mat cleaners for both regular & molded (weather tech) mats. The car wash is a conveyor belt system that & after putting your car in neutral & taking your foot off the brake, pulls your car through a tunnel of sudsing & scrubbing until you reach the exit completely cleaned & detoxified. They have an app "Tommy's Express" that makes picking a monthly plan & making changes to it extremely convenient & easy.
Lauren Miller-Mazzant
★★★★★
3 months ago
This is my favourite car wash place!! I wash my own car here every week and I also bring my work vehicle here for the free vacuums. I switched my subscription over to Tommy’s specifically for the mat washers which are fantastic!! The vacuums are very good and the wash never disappoints. The only thing that bothers me here is how the towels are almost always empty at every vac bay. Other than that, this is my favourite car wash place!
Cody “Cody Banxx” Jordan
★★★★★
Edited 7 months ago
This a newer Drive-Thru Car Wash. It has Vibrant Colors and attractive logo. Whoever designed this place was Smart. All New Brushes and Equipment. Also seam like higher quality brushes than other places. My Ceramic coating from the wash Seamed to stay on my car alot longer compared to other places. I wanted to put 5 Stars but i waited in Line so long i really wanted to put 3 Stars. There was literally one Truck in Front of me at the Cashier and i waited almost 25 minutes to move. The line ended up out to the road waiting. My guess it was just a Tough Customer and not Tommy’s Fault. Overall this was a Fun Place and exceeded my expectations other than the wait. I will Say it operates a little different . Your car moves on a conveyer belt and you have to put your car In neutral and don’t touch the break after your on. Its a Little Confusing because They Dont explain to you What to do at the Window before going in. I had to put my window down a crack and got soaked because the guy was trying to yell thru my window from the other-side of the garage while the carwash was going. I couldn’t hear him. He was trying to explain how to get thru the wash. They should go over that with every customer at the window when they pay. Ask if the customer been thru or not before. If not then go thru the process. Came Back and Changed my 4 Star To 5 Stars. I Got 2 Free Premium Car washes in The Mail and also Learned they Have Free Sweepers!!! And Dont Let the Free Full You. There also the Best Car Sweepers in Town.
Cody N
★★★★★
2 weeks ago
Very helpful staff, very thorough wash, and for a good price! Does not get much better than that in a car wash, definitely look forward to being a repeat customer.
Chris Pruitt
★★★★★
4 months ago
Brandy (manager) Tommy's Express is simply one of the very best reasons to visit Tommy's Car Wash. She is professional, friendly, and her customer service skills are simply to notch. Her positive attitude is clearly obvious. She will always go out of her way to be sure your auto wash experience is perfect. Thank you Brandy for being the BEST of the BEST. There are not enough positive words in the English language to share about your professionalism. Brandy deserves huge recognition for doing an excellent job. Thank you Brandy!!!!
W. D.
★★★★★
a month ago
Austintown Tommy's car wash...Brandy and Anthony rolled out the Red Carpet for me this morning..These two are Very Responsible and respectful and really explain everything to me...Thanks to the both of you. I purchased the monthly unlimited and this car Wash did a great job, cleaned nicely.
Carlos Taylor
★★★★★
2 weeks ago
Having been to many of the car washes in the area, I can for sure say that Tommy's takes the cake! The staff were very accommodating, and my car was nice and clean! Definitely recommend.
Kim’s Adventures & More
★★★★★
11 months ago
Tommy’s expression car wash sent out some coupons & those that know me I love a clean car! So, of course I’m going to use the coupons. Thank you so much as it couldn’t have arrived at a better time. My truck was very dirty from driving on back roads to New Castle. Now, it’s sparkling clean & it is a quick but thorough wash. I’ll be back & more than likely I’ll sign up for the special that’s going on too. Great customer service by the way!
Felicia Porter-Foster
★★★★★
2 weeks ago
Great car wash! Everytime im always greeted with a smile by Anthony. You can tell he loves his job, Such a nice guy! Clean car with great service WIN-WIN
KIAL
★★★★★
2 weeks ago
I have been coming to Tommy's for a while now and was reluctant to sign up for a membership. Today the girl who's always laughing waited on me at the window and I signed up for a membership. She explained everything so clearly, and just seemed genuinely happy. It made me feel that this is a good business that hires good people.
Holly Ries
★★★★★
2 weeks ago
Not only is this a great clean place to get your car washed but the customer service there is top notch! Anthony was soo helpful and sweet while I was there! Answered all the questions I had and made sure I had everthing I needed!!! Will be recommending!!!
Kelly Masscoli
★★★★★
2 weeks ago
My husband usually takes my car through for me. This was my first time and its such a nice car wash. Actually gets my car clean without going through twice. I came in feeling a bit overwhelmed and emotional and The young man Anthony who helped me was so kind and helpful and made my day a little better just by being nice.You never know what someones going through so thank you for being so kind.
Dean Bosze
★★★★★
2 weeks ago
We arrived to Tommy’s/Austintown for our first wash here. (We have only used one other car wash establishment, last year, for our 2016 Silverado.) Darwin, at the front window, was extremely pleasant, helpful & informative. He spoke clearly, explained the benefits fully, and set us up for success after our wash to download & sign into the app. Ben, by the vacuums, met us and guided us as we completed the sign-up process. He also was pleasant, calming & very helpful in explaining the Tommy’s experience to us. Our visit was enjoyable, noninvasive, and just what a full service establishment should be… where others fail. We will recommend our friends & family with a “10” grade to Tommy’s Express! Thank you. Sincerely Dean & Shereé
Joseph Linch
★★★★★
a month ago
I love this place and come here often. Every single visit I’m greeted warmly and treated with respect. Hands down, this is the best car wash and customer service around. I usually don’t write Google reviews, but today I felt it was important. Earlier, a kind, tall woman asked me to leave a review, and I hesitated because so many reviews seem to go unseen or get automated responses. I truly hope this one reaches the right person. What I witnessed today was genuinely concerning. That same employee was in the parking lot being aggressively confronted by a large man in a truck. From where I was parked, I couldn’t see any visible damage to his mirror or window, but what I could clearly see was her professionalism and composure while being threatened and repeatedly interrupted. She remained calm, respectful, and tried her best to de-escalate the situation, even though he barely allowed her to speak. As a bystander, I was very concerned for her safety and extremely impressed by how she handled herself under pressure. She showed far more patience and restraint than most people would have in that situation. For the record, the man never even washed his truck—he pulled in from Mahoning Ave as I was exiting the wash. I want the owner and management to know what an outstanding job this employee did. Employees like her are the reason I continue to support this business, and I will absolutely be returning.
K D
★★★★
☆
a month ago
We are not lacking car washes in Austintown and I have tried all of them. After being a longtime customer at coates for nearly 20 years, I began looking for alternatives after they sold the business because the new owners are really running that place into the ground, in my opinion. I’m looking for a new place to maintain a monthly wash plan. As for Tommy’s, first of all, I want to say that all of the employees I have dealt with have been pleasant and overall really great, which I appreciate and this has not been the case at most other washes. The car wash itself also seems to provide a really decent wash. The price seems comparable/competitive with the others. Now for the cons, which is why I gave 4 stars. ( I considered 3 stars, because this is really big for me - but 3.5 stars would have been ideal, if possible.) The vacuum suction is pretty bad. I could not get my carpets cleaned and they weren’t exactly awful as I do try to keep up with them. Last time, I tried 4 different vacuums and all lacked suction. One of the other local washes’ vacs sucked up a baggie of change from my console and while I wish I still had my change, I appreciate the power of those vacs - no debris left behind! Additionally, Tommy’s is one of the few washes that do not offer free microfiber towels and spray cleaners. They offer a kit to be purchased for $5, which is pretty steep if I go once a week. I got a free month membership which I appreciated and have renewed for another month, but I am on the fence about continuing past that as the vacs and cleaner is a pretty big negative for me.
Radar Varner
★★★★★
2 weeks ago
Great carwash and sales associates to join unlimited washes per month. They even have automatic floor mat washers. Awesome assistance by a young man Named Carter. Pictured here.
