Google Reviews
Cosette Davis
★★★★★
a year ago
I always have a great experience here. The staff are always super sweet, the car wash itself is always wonderful, just great overall. I had the honour of being served by a wonderful young lady named Liz who was super sweet. I hope everyone has a chance to talk to her, she made my day
Leo
★★★★★
a year ago
I recently visited Tommy’s Express and was assisted by Ibis, who provided outstanding service. They were professional, attentive, and ensured my car was spotless. Ibis’s dedication to quality and customer satisfaction truly stood out. I highly recommend Tommy’s Express and commend Ibis for their excellent work!!!
Scotia Irvin
★★★★★
8 months ago
Team member Liz was very polite, friendly and helpful. She knew exactly what she was doing and knowledgeable of what I was looking for pertaining to my car.
Haley Nau
★★★★★
11 months ago
Antonio D is a gem! He’s inside & outside making sure customers are taken care of, need anything, letting us know what new promotions are going on with memberships, etc. Customer service is amazing!! If you need help with anything or have any questions/concerns, he’s more than happy to help! Thank you! (:
Becky Drake
★★★★
☆
Edited 8 months ago
Tommy's Express does a pretty good job with their drive-thru car wash. The subscriptions are reasonably priced! They seem to have fixed the spot-free rinse pressure!! Previously it was not coming out very well and therefore it left water spots on my car and some white spots from the wax liquid that didnt get rinsed off well. SO GLAD it is fixed!! I do NOT like the gray spinning cloths that buff the sides of my car at the end in the drying section. It smudges my clean side mirrors every time. I feel like the blow dryers need more time to dry the car better! Specifically, the very front of my car, the side mirror area, and the very back of my car don't get dry. Maybe a couple dryers could be added to the sides of the tunnel to get those areas? Just a thought... I'm glad I have a subscription, so I can go multiple times a day if I want to.
Cheryl Magnuson
★★★★★
a year ago
My first time here and don't live in the area. Camilla was so kind. She showed a happy face and enjoys her job. She gave me a cloth to dry my car. I will be back when I'm in Peoria from now on! Thank you Camilla. You made my day! ❤️
Angelo Robles
★★★★★
a year ago
Antonio was great never had an outstanding experience at a car wash before will be back for sure
Jeremiah Morrissey
★★★★★
a year ago
Antonio was a great help and exceeded what one would expect as “exceptional” service, because of Antonio I will definitely be coming back. Much love, much appreciated.
Mariah Howard
★★★★★
5 months ago
This place is really good and Malachi is Very respectful and Kind and my car was washed up really well
Christina Pallares
★★★★★
5 months ago
Free car wash today.You can sign up and get your first month free and the next six months for only fifteen dollars!!! And they gave me these goodies!!!
Heather Lundy
★
☆☆☆☆
8 months ago
I’m very upset with this car wash. I have been with them for quite a while. They take out of my account monthly, which that’s what I signed up for the first sign was I get three months before I believe $10 a month well, the second month I got charged $39. 99 and after that each month, it was still the same. I go through when I can and it’s not much and when I do go through, they’re always closed or I can’t get through because they have the blocks up. There was multiple people within a couple days lined up and they were closed for what reason I don’t know middle of the afternoon I talked to a couple of the vehicles and they said that they were gonna make some complaints. Well, I noticed not the very last time but the time before that I went and my car was all scratched up. And if they have cameras, they can see I was highly upset trying to dry my vehicle seeing all the scratches so I just went the other day because my car was very dirty thinking OK if my car gets scratched, I will be done for good. Well that was the biggest mistake. I should’ve never took my car through all of the chrome on my windows got scratched all up now mind you my car is brand new. I just bought this car off the lot brand new. They must have gravel inside the brushes as well. It hit my car so hard and left a little dent on the side. It’s very very small but still this is a brand new car. I am so upset. I’ve called multiple times. Nobody will call me back. I will be getting a hold of their insurance today.
Justin Arnett
★★★★★
a year ago
Liz and Melah were both extremely helpful getting me set up and put through the wash. I’ve also noticed their worker Andre is always keeping the main wash and parking lot very tidy during the afternoon and evening. Second shift workers be getting their stuff done for real ‼️🙌 i never caught the guy with the curly brown hair’s name but he’s a very good worker as well, i see him getting stuff done too just like most of the Tommy’s express workers :) 5/5 stars would wash my car there again in the future
April Lamb
★★★★★
a month ago
Very quick an efficient car wash was extremely satisfied the cashier was extremely friendly Will definitely come back
Detroit The-Horse
★★
☆☆☆
Edited a month ago
Unfortunately, This car wash did not clean my car well at all. The vacuums also do not work well. I had the $10 promotion for 3 months (great deal). But I ended up canceling before my renewal on the 24th. I asked if I would receive a pro-rated refund for canceling early, and she said "no." I also asked If I could access the carwash until the 24th then. She also said "no, it cancels right away." If I did not have a promotional price, this would have bothered me more. I will say the workers overall have been nice. I like that it uses license plates and I don't need a sticker. Edited from 1 star to 2 stars because company respectfully replied to an honest review. I appreciate not feeling bad for being honest.
Dennis Peterson
★
☆☆☆☆
8 months ago
Last two time in the car wash my truck was damaged. First time tore a light off. 2nd time it pulled the antenna right out of the bracket. Understand if the antenna got bent but not ripped it off the frame. Plus the worker there was very rude too.
GoneFishin1
★★★★★
10 months ago
This car wash is the best in central Illinois! It’s not only a safest and best on your paint it actually leaves your car spot free unlike others like club car wash uses a cheap system and harder brushes that scratch your vehicle!! Tommy’s is the best hands down!! Do your research! They care about your vehicle and if you do you will only use them!! Thanks Tommy’s! -B
Hoothoot27
★★★★★
a month ago
Apparently the birds that pooped on my car had cement for breakfast. When I went though the was it didnt quite get everything. When they noticed i was getting some excess off before leaving and had me get a reclean to finish the job. Happy with the money I spent!
August Moonflower
★★★★★
a year ago
This place is awesome for washing your car! My husband and I have a membership so we can get the underwater for winter and the vacuums. There's a mat washer! It's so cool. Get the membership and come as much as you want!
Josh Guy
★
☆☆☆☆
5 months ago
I brought my car here for its first wash since I bought it, and it was a terrible experience. Not only did the wash do a poor job, but it also left a significant scratch on my car. I was told I had to file a claim in person, so I waited until the GM was available. When I finally reached him, he was dismissive, claiming the car wash couldn't have caused that type of scratch. After a lot of back and forth, he agreed to let me file a claim by email. Corporate then denied my claim based on the "type of scratch." I'm extremely frustrated. Avoid this car wash if you value your vehicle.
Stephanie Wagoner
★
☆☆☆☆
2 weeks ago
Used the automatic wash and was disappointed with the results. There was still bird droppings on my car, dirt remained on the back, and the drying didn’t seem to work very well. I expected a more thorough clean for the price. Hopefully this can be improved in the future
