Google Reviews
Mike Johnson

★
☆☆☆☆
3 years ago
Mom took her nissan there for a wash and wax, buffing compound all over the plastics,in the door handles,even on the headlights,smh would definitely stay away from this place
Dusty Leopper

★
☆☆☆☆
Edited 3 years ago
Took my Tesla through to get it washed. Have the monthly full service and have had them wash it in West Knox many times with no issues. Long story short, they tell me car is ready to go, I drive off and get chased down by an employee who informed me my Mirror cap broke off and he was tryin to buff out the scratches for me... I was told it was my problem to deal with, and that it happened all the time on Teslas.... Fast forward a month later I'm having my car washed again in West Knoxville at the other sparkling image and I'm talking to one of their employees and ask why it wouldn't be covered. He said man that's on them call them back. I did call, spoke with a guy that said he'd get back with me. A week later and crickets. Stay away from this place. cost me 650 bucks to have it fixed. 350 for the part and 300 in labor. I would highly recommend not using this car wash unless you want to spend a ton of money, time and aggravation over something that is supposed to be relaxing and smooth. Horrible experience, horrible management, horrible equipment.

Molly Hester

★★★★★
4 months ago
Jacob did a great job with making sure the inside was spotless! The receptionist was the sweetest and great with kids!
ray ferguson

★★★★★
a year ago
Great People got me in and out quick and did an excellent job. One of the best car washes. I've been to in the last 20 years.
Charles

★★★★★
6 years ago
Spectacular service and results! Took them a farm truck that had been sitting in a field for over a year with the windows cracked, and after a lot of laughing they actually got excited to see what they could do with it. Bought one of their fancier packages with an exterior chemical bath and a deep carpet shampoo, and the results were amazing! Before and after photos attached.
West Family

★★
☆☆☆
10 months ago
I paid for a full car detail, but they did a half job. They completely missed these areas and didn’t even open the console to clean that area, didn’t realize until I had already left.
Andrea Welch

★★★★★
4 months ago
Outstanding job from Jacob and Todd today it’s been the best ever and we have memberships were totally amazed without having to say anything and also to Nick the new manager.
JJ

★★★
☆☆
4 years ago
I paid $60 with tax for a wash and interior detail. There's enough armour all in there to make me forget I had allergies. There was still dirt beside my removable floor mats, and my trunk was not vacuumed out. It's a two-seater sports coupe. Not much to clean. Everybody was friendly and I tipped $10 before they were done. Lack of attention to detail here.
Greg Bangs

★★★★★
a year ago
The two gentlemen Antoine & Guido always go above and beyond when I take my vehicle here, definitely a 10/10 service and would recommend this place to anyone looking for help taking care of your precious rode side vehicles
James Young

★★★★★
9 months ago
I really want to compliment this car wash. I’ve been coming here for years and I’ve seen it run poorly and not been cared about when I’ve come in. But in these past few months I have felt nothing but welcomed and appreciated for even being there. The management team is always happy and joking around with me and makes sure everything is perfect every time, Logan and Chris always make sure to come say hi to me when I stop in. The employees are always quick to get my car done even on busy days. I would highly recommend this place to anyone local or visiting. 10/5 stars every time. Thanks for always taking care of me Sparkling Image!!
Andrew Coyle

★★★★★
6 months ago
Just got the spray wax deal from my local sparkling image and am more than impressed with the outcome and customer service. Chris had done everything I could have wanted. Asked questions and qualified what was best for me. Will definitely be going there again. Thanks Chris!
Gerard “Uncle Gerry” Rosso

★★★★★
a year ago
Sparkling Image Car Wash left my car looking shiny and fresh. The staff were friendly and professional, answering any questions I had about the wash options. What really impressed me was their five-day free rewash guarantee. That extra layer of confidence assures me that they'll get the job done right the first time, but it's also reassuring to know they stand behind their work in case anything gets missed. Overall, a positive experience, and I'll definitely be returning to Sparkling Image for future car washes.
Amber

★
☆☆☆☆
4 months ago
Definitely would not recommend. The car detailers here are thieves. I recently visited this location and some of my personal items that were in my car came up missing. When speaking with management they were laughing and making it out to be a joke. Filed a police report but still wasn’t able to get my belongings back. Please let my mistake be a warning sign not to visit this establishment.
Margaret Evans

★★★★★
4 months ago
This is a great place to gather and make friends. They do a great job. They're professional and friendly. The girl at the register, Necia, is delightful and attentive. You won't be disappointed.
Regina Perkins

★★★★★
Edited 9 months ago
Today I had Preston and Tavon detail the inside of my suburban I had a foul smell from something the boys had spilt in the vehicle I am extremely satisfied with the results my truck smells great they worked tirelessly on making sure that had a good result I would definitely suggest making a trip to visit ! Thanks again to Logan and her team
What’n Tarnation

★★★★★
a month ago
Sparkling Image Car Wash on Merchant Drive isn’t selling a fantasy. No waterfalls, no mood lighting, no overpriced “platinum diamond ceramic whatever” package designed to confuse you into spending more than your car payment. What they’re selling is something far rarer: competence. I pulled in with my Tahoe wearing the grime of real life…road dust, coffee spills, fingerprints, the quiet shame of “I’ll clean it this weekend” stretched out over months. For a fair price, not highway robbery, not bargain-bin suspicious, they went to work. And they didn’t screw around. Efficient. Purposeful. Like a pit crew that actually knows what end of the wrench to hold. But here’s the part that surprised me: the people. Genuinely friendly. Not the robotic, corporate-script friendliness that makes your skin crawl, but the kind that comes from folks who know they’re good at what they do and don’t hate you for showing up. Smiles that didn’t feel rented. A few quick words, eye contact, the unspoken agreement of “we’ve got you.” When they handed the Tahoe back, it felt respected. Clean where it mattered, not just the parts you see from ten feet away. No upsell nonsense. No pressure. Just a job done right, at a price that didn’t make me feel like I’d been shaken down in a parking lot. Sparkling Image isn’t trying to reinvent the car wash. They’re just quietly doing it the way it should be done, with efficiency, fairness, and human decency. And in a world full of shortcuts and half-assed service, that kind of honesty shines brighter than any coat of wax.
Marsha Johnson

★★★★★
Edited a month ago
The staff did an amazing job with my car! Jessica was very professional and compassionate to both customers and staff. All of the staff were very delightful to talk to and I felt very valued as a customer. I will definitely be returning to this establishment!
Jimmy Cuthbert

★★★★★
2 months ago
I used to come here a few years ago and have recently returned since management has switched. I'm a small time car flipper/broker and I've missed this place bad. Glad to be back y'all. Y'all did killer on the two Ford Escapes in the past 2 days!
Briana Brewer

★
☆☆☆☆
2 months ago
I would give 0 stars if possible . They don't answer their phone .I’m in a time crunch & didnt have time to wait to speak to someone . I have called 3times . I paid $50 for full service . When they gave me my car back . They literally did NOTHING . The car detailer was argumentative when i asked what did i pay for then. Saying it was extra to throw away trash & wipe down the seats. They didn't even vacuum . It's like they let my car sit & just brought it back to me not even touching . I could have saved $40 & did everything myself . Im on a time crunch & im very upset .
Caleb Salazar

★★★★★
4 months ago
I love this place they are so friendly and the best company I’ve ever been with. They detail your car so great and will you sparkling! No pun intended! I will keep coming back here! Come check them out! The black women behind the cash register is so nice, great experience I love them!