Soft Touch Car Wash Inc

Steve B

★★★☆☆

6 months ago

They’re slightly overpriced for the service you’re getting. Other car washes at comparable prices, the vehicle smells clean and it’s done thoroughly. I thought the option I had chosen (second to most expensive) would include mats. It didn’t. The windows and trunk weren’t fully cleaned. The prices are marked clearly and I should’ve double checked about the mats, but needless to say I wouldn’t come back if it wasn’t out of convenience. For that price point, I can get my mats cleaned and my rims treated. Staff was professional.

Kevin McNeil

★★★★☆

8 years ago

Among the better car wash options in the vicinity. Fairly modern equipment. Well staffed. Prices are on the higher end but likely reflect the updated systems and adequate staffing levels. Loyalty program provides additional value. Overall a good option. Word to the wise the wait can be a bit long. The line forms on 4th Avenue on the rightmost side of the northbound lane from Dunkin’ Donuts on southwards.

Dream Games

★☆☆☆☆

2 years ago

@Soft Touch Car Wash. I won’t be reading your response since the time to resolve the issue amicably was when it was first brought to your attention. This review was written to inform customers of common business practices followed by management. Service has gone downhill. I ordered their superior interior + platinum service. Their machine broke my car antenna. I brought it to the attention of the manager, no refund or discount as offered. It doesn’t matter if a part costs $15.00 or $20.00, we have to be accountable for our actions, specially when we conduct business. The employees did a great job. Last month, i ordered their gold service but they went ahead and ordered the more expensive platinum service. When i brought it to the attention of the supervisor that handles the tickets, he told me it only cost a little bit more. A customer should not be imposed a service he did not asked for. They did brought back the ticket to gold service, but the experience left a bad aftertaste. The employees do a great job with the cleaning, but management needs to evaluate their customer approach. They lost two regular high paying customers . Please find a place that don’t cheat you out of your money. Not recommended.

weseem hassan

★★☆☆☆

a year ago

I got a platinum wash. Not worth it at all. There's still bird crap all over the car. A lot of areas inside the car weren’t scrubbed at all, the process was way too fast and rushed. This isn’t what we expected at all. For $40 isn’t worth it they barely did anything inside or out.

Maria 909

★☆☆☆☆

Edited 4 years ago

They charged me for the platinum package and they didn't do any of the things listed. The inside of my car is dusty and not wiped down at all. Save your money and go somewhere else. I will not be coming back ..... Sorry, Maybe you should train your Staff better to not get over on people, I even tipped very well so that cant be a reason for the horrid service.

Joseph Taylor

★★★★★

2 years ago

They are absolutely amazing! We went in a trail with our Jeep wrangler and got stuck in a mud hole. We took the Jeep there and they did a full detail and wash on the car. The Jeep came out looking brand new! Definitely recommend them 100%!!!! Will be coming back here!

ItsBecky

★★★★★

4 years ago

Best car wash I’ve been to in Brooklyn (so far). Got the gold package and was satisfied. Quick service once you finally get inside. They make sure everything is wiped down and clean after going through the wash, which I appreciate. Veteran owned as well, thank you for your service 🇺🇸

Eliane Silva.

★☆☆☆☆

a month ago

The employees don't clean the car well. The employees never know how to answer a question about extra cleaning. The car is always dirty in several places. After I paid for the Platinum…. Terrible service and unfortunately this place is the only one near me.

Elsie Ureña

★★★★★

4 months ago

I’ve been coming to Soft Touch Car Wash for a while and always have a great experience. The staff is friendly, the service is quick, and my car always comes out spotless. Highly recommend!

FiddyMCdiddy

★★★★★

2 years ago

Been coming here for over ten years every Sunday. Hands down best car wash in Brooklyn. Staff is friendly and hard working. Never gave me one problem with over 5,000 washes. Thank God I live down the block!

Teona Mikeladze

★☆☆☆☆

2 weeks ago

45$ and this is what i get? Take a look at the paid receipt time and picture taken time, it looked worse before I left the carwash, once I was told my car was completed I took a look inside in the front in the back and it looked as same as I drove in so I called one of the workers over and he started cleaning it up a little bit, so I left thinking he took care of everything but as soon as I got home, I realized the car was still filthy

J M

★★★★★

a year ago

Ive been using this Car wash for 3 years and they are nothing short of the best. CUSTOMER SERVICE HERE IS TOP TIER. The staff is extremely friendly and my car is always spotless when they’re done. Ive tried many other car washes and they either scratch my paint or rims or even steal coins from my vehicle. THATS NOT THE CASE HERE. They are extremely careful and trustworthy. If you are in Bay Ridge and need a car wash I highly recommend checking them out. PLUS they frequently have deals and discounts and even free washes. I would give them 10 stars if i could

Milo Mar

★☆☆☆☆

Edited 2 months ago

I have two vehicles; for one, I have unlimited exterior washes whenever I want, and the other I wash only when I need it. Well, I took this latter vehicle to be washed with the Platinum service ($40 + tax), which comes with a 48-hour guarantee. However, the guarantee is just talk because they did not honor their promotions written on the wall, which clearly offer an exterior wash in case of rain within the guarantee period. There is a Honduran man who works there who calls himself "Manager" who treated me with arrogance and did not honor the promotion (It was his decision), so I canceled my monthly subscription. By the way, I don't know what he said to the guys who dry the cars because they didn't even want to dry it for me (they did run my car through the wash but they didn't dry it); the guys gave me a "Dirty Face" (a dirty look) telling me that I didn’t pay the service SMH… So, I not longer recommend this car wash. I also have videos of the incident. I will be posting them to share with everyone, as they clearly show the unacceptable attitude of your workers. The cashier was new at her position (and was satisfactory), but the gentleman in this picture took things personally. Despite the overall poor service provided, I still left a tip. Because it's evident that good manners are not something your employees take seriously, I have canceled my subscription and hope you can honor that decision.

Vinicius Almeida

★★★★★

5 months ago

I just moved from Boston to New York and decided to try this place for a full auto detailing. Honestly, I’m blown away — this is the best detailing I’ve ever had. They went above and beyond, even cleaning the trunk, which most places ignore. The service, quality, and attention to detail were all perfect. Everyone I met was friendly, professional, and respectful. They walked me through the whole process and showed me the finished car with pride. The price was great, the work was spotless, and the entire team made me feel welcome. Even the owner personally called me back after my booking — and his name is Vinny, just like mine. Five stars aren’t enough. They definitely earned a loyal customer today

Rose Canale

★☆☆☆☆

11 months ago

I normally wouldn’t leave a negative review without giving an establishment the opportunity to rectify the situation, however, getting someone on the phone is impossible. I dropped my car off at 9 o’clock this morning to be detailed. We paid $250 plus tip when we dropped the car off . I got a call at 345 to come pick it up. I’ll start by saying i do know it was disgusting as we were using it as a work truck and my employee did not take care of it whatsoever. I picked it up in a hurry and gave it a Quick Look, and while not great I understand some things are stained and unfixable so I didn’t care too much, it was definitely better than it was. HOWEVER, on the drive home I started noticing things, and even pulled the car over to take a deeper look because I couldn’t believe that the steering wheel wasn’t cleaned, not even the steering wheel cover was wiped down. The center console top is still covered in dirt, and there are spots that I can clean with my finger that are still there all over the place, including the driver sun visor and where you put sunglasses in the center. I haven’t even checked the backseats yet but I’m sure it will be more of the same. I’m extremely disappointed

Emery Xavier

★★★★★

8 months ago

They did such an amazing job on my car. Got out all the stains and the smoke smell at an affordable price. They clearly value what they do. And it was super fast - done in under 3hrs. Super impressed!

Sarah Kasapi

★☆☆☆☆

a month ago

Terrible service,if you want your car to look like this after u pay then go to this place