Shell

S P

★☆☆☆☆

5 years ago

Why is this gas station always CLOSED?Regular store hours and they always have a hand written sign saying " CLOSED". Guess employees make the hours here and not the company. Won't stop here again cause it will probably be closed.

Adinigh74

★☆☆☆☆

Edited a year ago

Dirty.....Rip offs I payed for gas and a car wash. The car wash didn't work. I was told There is nothing we can do...no money back no carwash ... Dirty Shell....dirtiest gas station ever

Tyrone Tracy

★★★★★

3 years ago

Probably The nicest cashier I’ve ever met. Good drink selection (energy), and had working tire air. Gas prices were pretty high though.

Steven Romo

★★★★★

9 years ago

Shell is a top tier gas station in my honest opinion. They provide high quality gas and it lasts longer than other generic gas stations gas. Shell's gas might cost more per gallon, but it really makes a difference when it comes to the performance and maintenance of your vehicle. I drive an automatic Ford Focus S 2008 and suprisingly, Shell's regular gas fills my tank running on empty with $30 ($2.89 per gallon). Opposed to AM/PM, their regular gas only fills my car up three quarters of a tank running on empty with $30 ($2.60 per gallon). Extremely odd right??? You may ask yourself, how is this possible? Well you might want to do some research before you chose your gas station. I will no longer fill my tank at AM/PM because why would I if I'm getting more gas at Shell. This might not be everbody's case, but it was for me. I recommend this Shell station if you live in the Richmond or Pinole area.

BAUCHA

★☆☆☆☆

9 years ago

Purchased $10 supreme car wash. Very disappointed. The car was not dried well, so plenty of missed spots. Also had to pay extra cash for vaccum where paper towels were missing. I used to go to valero for car was, it was cheap as well as offered free vaccum. Last time at shell for car wash.

Faith Brown

★★★★★

9 years ago

Like most gas stations the items inside are not cheap but the selection of coffee and snacks makes it worth the trip! They seem to never be out of cigarettes or scratchers like most gas stations in popular areas and the staff is always friendly even helping me fill up my tire once.

Ivan Dominguez

★☆☆☆☆

a year ago

Worst management ever. Don’t use the car wash one of their machines fell down and landed on my car damaging it pretty bad. It’s been over a week and they have been giving me the run around regarding fixing it.

Miso Irons (Miso)

★☆☆☆☆

10 years ago

Witnessed faulty pump #11 break on August 13, 2015 around 2pm. The gasoline sprayed into the air for many minutes, soaking the car and the pregnant driver of the vehicle. The gas station attendant and manager had trouble turning the gas off due to the malfunctioning pump so the situation got worse with gas creating a pool underneath her car. Aside from their apparent lack of safety maintenance of their equipment, what was the worst was that the manager was angry and yelled at the poor pregnant lady, when it was obviously the fault of the equipment. The manager had the gull to demand that the driver pay for the gas and broken equipment. To be fair, the manger didn't force the driver to pay for the faulty requirement but also did not reverse the charges for all of the gas that sprayed and leaked everywhere. I hope there are no birth defects as a result of this. Shame on this business and its owners and managers. I hope the baby doors not come out with birth defects due to this... Shame on this business!

Most Wett

★☆☆☆☆

4 years ago

This is the only gas station that’s only open for a few hours a day. Everybody literally camps out in their cars until the doors open. ALL THIS FOR A BACKWOOD

judith pilling

★☆☆☆☆

2 years ago

There is a gentleman who works there, I’m not sure where he is from but it feels like maybe Afghanistan, I’m not sure. But, please do not think this is a racially motivated complaint, it is not. I have a very racially mixed family. Anyway, every time I go there I a very pleasant and smile, wish him good greetings . I don’t know if he is just disrespectful to me because I am old, 70, and I get that a lot, but today I couldn’t take it anymore and told him he needed to stop being disrespectful to me and that I was tired of how mean he was. He got mad and argued with me and just saying yah, yah, yah. I asked for the managers name and he refused. I told him I can find out and I was going to report him, he said he didn’t care. I don’t like doing this. Should I?

M

★☆☆☆☆

3 years ago

The card reader wasnt working so we went inside to pay. Rude employee basically scolded us for entering the store 20 minutes before closing time saying "no no no we're closed. It says it on the door." He points to a piece of paper on the door, which is facing INWARDS towards the store rather than outside so it can't be read from outside the store. He turned away a bunch of people trying to pay for gas inside the store. Either lock the door properly or close when the store is supposed to. jesus

Jordan Ross

★★★★★

a year ago

I'm a regular customer and shopper here all the time there is this vary nice young man super helpful and all way polite last week on Wednesday I came in to grab my usual items and there was a lady at the register he was assisting he was vary polite to the this lady an she just became Very irate she was saying call the police an proceed to walk behind the counter where the cashier was he Politely told her she couldn't behind the counter that's when she pulled out a knife and started making Threats talking about what are you going to do what are you going to do now if you have been in this gas station the register he was working on is right at the entrance to go behind the counter and he looked in fear for his life when she started walking towards him he then began to call for the manager who was in the office at the time this was taking place when she came out of the office and seen the lady behind the counter she told her you can't be behind the counter that's when the lady said an what are you going to do making treats sayin call the news call the news i know from a mothers point how she felt when she came out the office and seen this lady with a knife treating this young man and I commend the manager for stepping in and protecting this young man the lady then proceed to walk from behind the counter the manager went outside and the lady was walking out and the manager was getting ready to walk back when I heard this lady say to the manager I will stab you and what are you going to do I feel she handled the situation vary effectively and was talking to the lady telling she would pay for her cigarettes she sat an talked to her until the police arrived I'm glad that didn't turn out worser then it did if the manager had not stepped in I have been back since this incident I haven't seen the manager but the young man is still there I know he is probably is traumatized for the whole ordeal and I Command him for still having a positive attitude even after this situation I hope the manager is okay and is not in any trouble for her actions because she was simply protecting her employees and I would have did the same if it was me vary scary situation though

Sage Rojas (Srerg)

★☆☆☆☆

a year ago

Guy in there was so rude. He was busy on the phone, started yelling at me for clicking a wrong button, and then clearly overcharged me . When I tried to go back, he locked the door and was gone. Never coming back Terrible service !!!

Alex Vinogradov

★★★☆☆

5 years ago

There is No one to clean up trush buskets at the gas station. And it is only about 6 pm. Sad.

Gregory Anderson-Rosendahl

★☆☆☆☆

Edited 2 years ago

If you get a bad vacuum at night you cannot get your money back. They advertise a 20 cent per gallon discount if you use the carwash however the small print on the sign indicated that diesel is disqualified for the discount which is not fair and doesn't make any sense. I objected to the staff and they said there was nothing they could do about it. They would not even give me a number for the manager to call the next day. This station is a real dog. I do not recommend it. ⁴³ I got a spam reply to my review above (see below). I have returned to the station only to see that NOTHING HAS CHANGED therefore, I am giving it a 1 Star rating and will never go back. Way to go Shell Customer Service. It appears you are unable to influence changes to bad facilities and services at this station. I hope my review discourages others from using this Shell. You could not even tell me why the .20 cent discount per gallon does not apply to diesel. Every other station that offers a discount allows it for diesel vehicles like mine too. Stupid response...

Darnell

★☆☆☆☆

7 years ago

I was waiting for someone to help me at the counter. One person appearing to be in a break called in the back to a lady named Barb and said you have a customer. She walked out looked and walked back to the back another guy walked behind the counter and kept walking without acknowledging me waiting. Customer is horrible here.

Janky Jane

★★★★★

6 months ago

The worker that was cashier at 6:15pm on 8/18/25 Monday afternoon was so awesome they went above and beyond to do their job <3 thank you! Wish I would’ve got your name !