Route 38 Auto Wash & Detail

ASHUTOSH JAIN

★☆☆☆☆

7 years ago

worst experience. don't go there. I spent $200 for car detailing and they didn't clean the roof. They lied that they did. Actually they hold the car for whole day you do not know that they did what was promised or not. I asked them right away have you clean the roof they said yes as I saw stains on the roof. They cleaned some of them right in front of me but later of I saw they didn't touch the roof. I wasted the money.

starr peterson

★★★★☆

7 years ago

First time doing a car detail , thank goodness for the coupon. Got it washed then cleaned on the inside. My car wasn't a total loss, but I do gave 2 messy girls. These guys worked out in the hot sun on my car. Props to them! Even though there were some places that they missed (I'm glad for the coupon) they did a great job overall.

Jacob Cholewa

★★☆☆☆

Edited 2 months ago

I paid over $200 for a full interior and exterior detailing. Not only did they do a poor job with the wash, but they caused thousands of dollars of damage to my car! $2,140 to be exact. They ripped ff the interior of my car door. Probably the inexperienced teenagers fooling around. The on site manager "can't do anything" and the regional manager refuses to call me back. I have no idea what I am going to do yet. On top of all of that they won't even refund the money that I paid. I have to go through my credit card company.

Jon N

★☆☆☆☆

10 years ago

Have been taking my car here since it opened. Never a problem. Went this weekend and they were very busy, as it was a really nice day on Saturday. They must have sped up the conveyor due to the volume of business, since the car went through really fast and was not at all dry when I drove out. I parked to dry off my car and noticed my rear wiper was ripped off in the car wash and when I pointed this out to the guy at the desk he basically shrugged, said the manager was not there and gave me 2 phone numbers to call. One went to a voice mail and the other said the voice mail box was not set up. I'm hoping they make good on this because if the conveyor was going the normal speed this never would have happened.

Jessica Medina

★☆☆☆☆

4 years ago

Terrible place. I just bought a car that needed a good clean and they did a terrible job. I was told to drop off my car at 9:00 am, I got there exactly at 9am and the workers got there until after 9:45am. Not only did they take all day on my car even when u had an appointment but they only cleaned parts of my car. It was dark already when I picked it up and noticed the terrible job when I got home. When I called them to ask why they said the manager wasn’t there until the next day. So I called the next day like 3 times every hour and they never answered or called back after numerous voicemails. Do not waste your money here.

Anthony T

★★★★★

10 years ago

I have no experience with their detailing services, but they're automatic car wash is the best in the area. Both our sedan and suv always come out spotless, and with no scratches or mangled license plates. It's also one of the few automatic car washes I feel comfortable with not folding in my mirrors. Another thing I like is the air dryers are heated and actually completely dry the car off. Also, I usually do the cheapest wash at only $3. You can't beat that.

Robert Wakerly

★★☆☆☆

6 years ago

I have come several times and usually love the efficient service, good quality wash, and free vacuums. Tonight I went and the blow dryers in the wash were not fully working and the car came out totally wet with water all over the top, windshield, back, and sides. In addition, some of the water sprayers were not working right and there was soap left on the mirrors. After checking on the dryers they offered a rewash, however the 2nd time came out no better - still a soaked car that i had to hand dry at home. This is my go to place for washes, but if the poor quality persists I will need to find another place.

my list my list

★★★★★

7 years ago

The coupons offered are an excellent value. They are very nice and hard working people. The wax they put on your car so the deluxe car wash is very shiny and last a good amount of time. Your full service is a great value with the coupons. Very polite. I use the one on Roosevelt in Lombard

Dave

★☆☆☆☆

6 years ago

If I can give this place zero stars I would! My wife has been in two accidents inside the wash and never once have gotten a refund or compensated for damages. Cars always falling off the track and malfunctioning equipment are a norm. They pack the cars in to right which results in 5 car pile ups inside while the machine is running. This place is literally Run by a bunch of idiots!! Police have said there are accidents weekly in this place. Never again. Beware!!!

larz largs

★☆☆☆☆

4 years ago

Absolutely one of the most frightening experiences I’ve had. I brought my car in this morning for a quick wash and ended up at the very end on a one way conveyor belt into a closed garage door. The garage door at the end was closed and there was nowhere to go. Me and the car behind me were laying on the horn trying to get someone to open the door while his car was heading towards us and the conveyor belt was ripping up my tires pushing against my brakes. Someone eventually shut it down before I’d be rear ended. I’m on day three of owning my car. Nobody should be praying they’re going to make it out of a car wash. After ripping up my wheels, roughing up my brakes, and scaring the life out of us; I don’t recommend this wash. I have damage on the front end of my car with broken paint.

Craig Gustafson

★☆☆☆☆

4 years ago

This has been my standard car wash for several years. Quality has gone down and today was my last visit. Yesterday, I came in for a full service car wash, meaning that after the car goes through the wash, they take it in and clean the interior. I was told there was over an hour wait, and I should come back later. I was first in line this morning about three minutes before their 8:00 opening time. At 8:10, employees finally arrived and started setting up, putting in the cash drawer, etc. When they still hadn't opened at 8:35, I got fed up and left.

Steve Ritchie

★★★★★

8 years ago

Good car wash, especially when you get the $12 wash. They dry the car and clean the interior very nicely, even air freshener square under the seat and tire shine. I am a repeat customer and I am very happy with their service. They blow the doors off Delta Sonic for value and quality, and they seem to take pride in their work. I will return when the rain stops!

Keller Media

★★★★★

4 years ago

I expected a good job. What I got was a phenomenal job! My precious, beloved '05 Lexus SC430 coupe looks showroom new! I've had this car detailed numerous times since I purchased it, of course, but this was the best, most thorough detailing I've ever had. The man in charge was polite, smiling, friendly and delivered my car in less time than he promised. They were nothing short of exemplary. Highly recommended.

Tahani Ahmed

★★☆☆☆

3 years ago

I got the full service car wash and they did a terrible job not even the bare minimum. They didn’t even bother wiping everything such as behind the steering wheel and door panels. Nor did they bother vacuuming the seats. They vacuumed the floor but not properly, there was dust and particles under the front seats as well in the side doors. Honestly such a waste of money and a terrible experience. When I tried asking them to wipe and vaccum the said places they just said “No English” and “finished” as an excuse for not doing it. I had to go and use the self service vacuum's to properly get it cleaned. I would recommend coming here for the self service vacuum's. Even though the place is cheap it’s not worth it cause they don’t do the things included in the services properly, so it doesn’t even look like you got a car wash to begin with.

Emily Swangren

★☆☆☆☆

a year ago

Horrible! This is what my car looked like after a $10 car wash!!!! Literally still had soap on it!!!

Nancy Snead

★★★★★

7 months ago

I highly recommend Route 38 for your auto detailing. New Management is all about customer service. Jose’ did an exceptional job on my car interior-literally looks brand new! Go there! You won’t be sorry!!

Bryan R

★★★★★

8 months ago

I got an inside/outside carwash here a few months ago. Wait time was minimal, and the professional who cleaned my car did an absolutely fantastic job. I gave the biggest tip I ever have for a car wash, and was thrilled to do it. The price for the service was very reasonable. I will drive farther every time to go back here for my next carwash. Thanks, Route 38!