Google Reviews
Sandeep Pashpuleti

★
☆☆☆☆
2 years ago
I am utterly disappointed with Rich's car wash. Despite canceling my membership back in March 2023 due to a relocation, they continued billing me for months afterward. When I contacted them about the ongoing charges, they admitted their mistake, claiming that a previous representative had not fully canceled my subscription. The situation worsened when I requested a refund in July/August. Their promises of resolving the issue remained unfulfilled, with each call leading to empty assurances. Every time I reached out, I was given excuses, from the representative, from manager, passing it to corporate to waiting for a callback that never came. Their staff's incompetence and inability to handle a straightforward cancellation are unfathomable. The lack of responsibility and accountability within their customer service team is appalling. I'm deeply dissatisfied with the service and the sheer negligence displayed by Rich's car wash, Auburn. Their failure to rectify a mistake on their end and the prolonged delay in resolving the issue demonstrate a severe lack of professionalism and disregard for their customers. I would strongly advise against using Rich's car wash to anyone I know. There are numerous other car washes available that are not only more efficient but also prioritize customer satisfaction over incompetence and empty promises. Rich's car wash has proven to be an unreliable and untrustworthy establishment ever.
Ruth Summers

★★★★★
9 months ago
Great customer service, friendly staff. The car was superb. Free vacuum stalls great pressure. Clean area.
J. D. T.

★★★★★
2 months ago
A good drive through carwash. I hope they keep it up.
Laura Sellers, Auburn Homes

★★★★★
6 months ago
Love going through the drive through wash. Fast and easy.
Anthony Scott

★★★★★
9 months ago
Very nice, very clean. I was shocked after going through and not having any tiny scratches on my paint, most car washes usually leave tiny scratches. 10/10 love this place
Tim Scott

★★★★★
9 months ago
Guy told me truck was too muddy. I respect that as he didn’t wanna ruin my paint or ruin their car wash. Told me to spray it off at a self wash and he’d give me a free wash. Much appreciated and great customer service
Krista Daniels

★★★★
☆
4 years ago
Great car wash place. I prefer the opelika location because they have compressed air nozzles you can use to help with hard to get areas and their car was has a pretty light show my kids love (photos are of opelika location wash). I just wished they handed out air fresheners like the other car wash place.
John Sanker

★★★★
☆
6 months ago
Great car wash with bug cleaning station before entering wash, plenty of vacuum stations,spray bottles, drying cloths, floor mat cleaner.
Len Ramo

★
☆☆☆☆
a year ago
Do not use - will damage car and they will deny damage even with pictures. Attached picture is immediately after exit and still deny based on low resolution video stills. Parents, recommend you advise your students not to use this location not only due to damage but demeaning treatment towards students by corporate office. Tried to contact local GM to discuss but have not received reply. Advising here as caution to others.
brady b

★★★
☆☆
3 months ago
Didn’t do a great job getting my windshield and grill clean, vaccum station was pretty good but definitely overpriced
Brandon Estes

★
☆☆☆☆
4 months ago
Was rejected service due to the size of my tires being a 37” tire. However I have membership and come through here all the time . Some random guy who services the wash bay literally banned me from coming in . Talked to corporate and they said they would handle if . There’s many times it doesn’t completely clean or dry my truck it is what it is .
George Michel

★★★★★
a month ago
Best we've been to, drove 40 miles to get there for the under vehicle wash.
McCauley Smith

★
☆☆☆☆
3 years ago
Took my Nissan Pathfinder to get a wash a few weeks ago and my back rear window popped out of place while going through the wash! They refuse to fix it because “my car isn’t at least newer than seven years” when they offer windshield services! I am literally having to order new rear window hinges to fix my rear window! I will be going back to Rich’s with my new hinges and I will make them fix it whether they like it or not! I will not leave until they fix it! I will NOT fix something that I didn’t break! Very poor customer service and I will not be returning for another rear wash! You are far better off just washing your vehicle on your own! I do not recommend Rich’s car wash!
Ronda Woods

★
☆☆☆☆
a month ago
Such a bad experience today, vacuum wasn’t working on one side. No effort to try to replace the frozen water for the prebug station which just makes workers lazier since they don’t even do a hose down anymore, no effort to replace empty spray bottles. I might as well should have drive to googoo. Terrible
Blake Rig

★
☆☆☆☆
4 months ago
Would give 0 stars if I could. Went to get my car washed with my elderly mother and she ended up being pressured by an employee into joining the unlimited wash club. No morals shamming an elderly lady.
Krishna Sanghani

★
☆☆☆☆
a year ago
Do not take your car through this!!! My brand new car’s paint has been damaged thoroughly. The car wash has high volume costumers, which means that debris is all over their brushes, and it will scratch your vehicle.
lacey morgan

★
☆☆☆☆
5 months ago
My truck was dirty… we got denied and couldn’t go thru the CAR WASH. Had ti
Clue Wyatt

★
☆☆☆☆
9 months ago
Do not take a black or dark vehicle through the drive thru car washes. Not blaming these guys at all but this paint correction cost me 1500 bucks. Truck was brand new purchased in November. Their brushes did it. Just a heads up.
Joy Johnson

★★
☆☆☆
Edited 5 months ago
If you need a carwash and don't just want one of you live in the country and not the city. This is not the place for you. They will literally tell you to wash it yourself and come back through, which I did. But it was my last visit. $25 for a car wash you expect better results than a rinse. And the wax process makes the dirt stick I believe. Satisfied only with the vacuum set up.
star별

★★★★★
Edited 2 years ago
Title: Excellent Service and Value! Rating: ⭐⭐⭐⭐⭐ I recently subscribed to the highest-level monthly plan at Rich's Car Wash in Auburn, priced at a reasonable $40.00, including tax. During my initial visit, there was a slight issue with residue remaining after the wash, but the staff member was extremely helpful in explaining the situation and ensuring my car was spotless🤜🤛 The vacuum is powerful, and after the first visit, I've had consistently satisfying experiences. I appreciate the excellent service and friendly staff at Rich's Car Wash - Auburn. Highly recommended!👍