Packard Auto Repair & Service Center

Will Scott

★★★★★

a year ago

These guys are the absolute most loyal, ethical, flexible and reliable mechanics I’ve ever worked with. I have been fiercely loyal for over 15 years and these are the only guys who I will let touch my personal and business vehicles for anything outside of a dealer-only issue. I have sent a hundred employees, friends, family - people in town visiting and anyone who needs old-school honest service. These guys have never disappointed one single time!!

Zeana K

★★★★★

11 months ago

I have come to this mechanic 5 times now with 3 different cars (Jeep liberty, Honda CRV, and Toyota rav4) and always 10/10 service and the best prices. I discovered them by accident and it was the best accident to happen. I send everyone I know to them! Don’t bother going anywhere else. The best service and the best prices are here. Ethical business, cares about retaining customers.

joe brown

★★★★★

a year ago

Excellent customer (and technical!) service. Earlier this month, my Volkswagen’s transmission was completely damaged and my car was not drivable. After some back and forth with other shops and my warranty provider, Packard Auto was able to diagnose, service, and return my car all before the New Year! I am so thankful for you guys! Will 100% be recommending to anyone I know as well as returning as a customer when I need to. :-)

richard mcclarty

★★★★★

8 months ago

I called around 6:15pm and they close at 6pm and Ahmad answered the phone very pleasant and was very helpful with my questions about my vehichle and keep in mind Ahmad is being patient with me after hours from our conversation this lead me to bring my vehicle to the shop the next morning. I got to the shop around 8:20 the gentleman begin to arrive around 8:35 keep in mind they open at 9am. I didn't bother them because I figured they wanted some time to get in and open up. We'll the story just gets better. A gentleman came out to my vehicle at 8:46, keep in mind they don't open until 9am and I explained to him the conversation that I had with Ahmad last night about what was wrong with my vehicle, he asked me to come in it was a very smooth intake process: they were very friendly, kind, understanding and helpful. They got my vehicle diagnosed within about an hour, explained to me what was wrong and the complete cost for the work they needed to do( it was 500 dollars cheaper than the dealership.). Ahmad explained to me what time the part would be delivered and that they would be finish around 6pm or thereafter. Ahmad called me at 5:10pm to inform me my vehicle was done and ready for pick-up( 45 minutes early!). This place is fantastic in a time when people need to keep their cars longer. I guess you can tell by the story they have a new customer and hopefully many more from this review.

Panida Khuansanguan

★★★★★

8 months ago

I called almost every auto repair shop in the Ann Arbor area and asked how much it would be for a AC evaluation. This was the cheapest place by far and I was able to go in right away! Staff was incredibly friendly and honest with their service. As a woman going alone to fix their car with some knowledge, I was weary of getting scammed. While the front was busy, the mechanic had no problem taking the initiative of showing me exactly where my leak was. The cost of the part to be replace, labor, refrigerant refill, and evaluation was the fairest price by far. It was not in my budget, however my AC had been broken for over 2 years and there was a heat wave. If I had gone anywhere else, they would have charged over $600. Again, as a woman, I greatly appreciate the time and effort they took to take care of my vehicle and make me comfortable, in that, I was not going to be taken advantage of because of my being a woman. This is absolutely invaluable!

Sheena Lada

★★★★★

7 months ago

I had a great experience here. The prices are reasonable, and the mechanics are thorough. Additionally, they took a systematic approach when fixing my vehicle, and were careful not to over burden my finances with unnecessary repairs.

Florida Fan

★★★★★

2 months ago

Very good! I found this place through a Reddit recommendation and came here for dent repair. They did a great job overall with a reasonable price-highly recommended!!!

Vanessa Vieira

★★★★★

5 months ago

These are hands down the best mechanic in town. They’ve always been the honest mechanics I have ever met and also, have fixed all the problems with my cars (some that no one else could diagnose properly). Now that I live on a different state, I often wish I could drive back to Ann Arbor just to service my cars there!

Kristen .b

★★★★★

6 months ago

The best service in Ann Arbor! I’ve lived in Ann Arbor my whole life and been to alot of the auto repair shops. Many of them rip you off or do unnecessary work. We’ve had work done on both of our used cars at Packard auto. From transmission to brakes, they do a great and fast job! The best part is their customer service! They care about building a relationship and having lasting clients rather than just taking $. I’m so appreciative to have found a place like this.

HephaestusChild

★★★★★

Edited 6 months ago

This is the first auto repair place I went to with my first ever car, I was so nervous and scared. But Ahmed and everyone else was so kind and explained everything to me in terms I could understand. They charged me such a reasonable price and got it done so fast! I've gone to them twice more and had the same great experience. Definitely my go to auto repair place, and I recommend it to all my friends!

GeGe goodmen

★★★★★

2 months ago

i had a high estimate on replacing my hybrid battery over $250 I'm very glad i found Packard auto i had my battery fixed under a $900 ,I'm very pleased over all , highly recommended for your hybrid car repairs

Keith Button

★★★★★

a month ago

Packard auto repair is fantastic. I'm always amazed by the quality of service, friendliness, and inexpensive pricetag for work on my 220K+ mile Subaru!

Karen Judge

★★★★★

4 months ago

Packard Auto Repair is hands down the best auto shop in town! Their prices are unbeatable, and the quality of work is top-notch. I want to give a special shoutout to them for their professionalism, expertise, and outstanding customer service—they truly go above and beyond. Whether you need routine maintenance or major repairs, Packard Auto Repair is the place to go. Highly recommend!

Britt-Marie Martinsson

★★★★★

2 months ago

Very impressed by this auto repair shop. Friendly, professional, quick, knowledgeable, and low cost. Really appreciate that they are up front and clear, present firm quote with itemization, and don't charge for diagnostics. I highly recommend and will go back.

Gregory Scully

★★★★★

a month ago

Had a great experience here today at the last hour of the business day. I was in a real bind with a pair of struts that I needed help with after another shop couldn't complete. Ahmad and Loauy jumped right in and installed my spring coils onto a new pair of struts. They are rockstars. Highly recommended.

Bruce Worden

★★★★★

2 weeks ago

These guys are the best! Fast service, honest pricing. They even let me borrow a tool once when my repair-at-home went wrong and I couldn't get the car out of the driveway. They're definitely my go-to shop now!

Daniel S Insuasti Báez

★★★★★

a month ago

I’m new to Michigan, and my 2004 Ford Explorer had a serious issue—the heater stopped working and the water pump also failed. Luckily, I found this excellent auto repair shop. They fixed my vehicle quickly, at a very fair price, and did an outstanding job. The staff is honest, professional, and very friendly. It’s hard to find places like this nowadays. I definitely recommend them without hesitation.