O'Reilly Auto Parts

Nick Moore

★☆☆☆☆

10 months ago

Good luck even getting acknowledged. Wanted to buy one simple item and waited so long until I just walked out.

Manny Rustia

★★★★★

3 years ago

I had the best customer service experience with Guillermo ever in an auto parts store on March 28, 2022, at 12:22 pm Counter #168423, Drawer: 19. He went above and beyond his normal duty... doing the research on the sale of an elite car battery I bought less than 2 years ago which went bad and was covered by warranty. I showed him the receipt and he helped like a world-class service; I have never had before. He was so amazing. He is definitely an asset to the company!!!

J

★★★★★

a year ago

I recently brought my old battery back since replacing it with a new one, and they gave me $22. Back with no issues at all, was happy, no complaints. (Had my receipt too).

Elizabet Ferregur

★★★★★

a year ago

Amber was more than helpful for my first time going to O’Riley. I really enjoyed my experience and will definitely go back because of her. She was very friendly and patient with all my questions. We need more people like her in this industry.

Candace Swineheart

★☆☆☆☆

a year ago

Ok first off. They are not professional me and my husband went into the store and the blonde female that works there I found out later that she went on a date with her. She said when are we going to go on a date again right in front of me. This I find really rude. I don't know her name will be calling corporate and make an official complaint. Very unprofessional.

Julie Chandler

★★★★★

9 months ago

I had a bad headlight and Fernando helped me. He was an expert, knowing not only exactly what light bulb and oil I needed, but how my headlights worked. He was a HUGE help and I couldn't have done it without him!

Ariane Dearing

★★★★★

5 years ago

This O'Reilly store is awesome.👍. As I was in line I noticed Guillermo was really super helpful with customers. He really goes above and beyond to make sure the customers are treated with great customer service. I feel so happy to know that the city has a great Auto parts store. I even told my elderly mother and auntie that they will get great service at this location. Guillermo is the man you ask for. ,🧰👨‍🔧 I was happy when they told me their experience was excellent.I really appreciate that. 🙏

Andrea Williams

★★★★★

a year ago

Nando had great customer service. My mother needed a new battery for her car and he explained everything for her and the warranty information best auto part store in town way better than any auto zone out here.

Alyssa U

★☆☆☆☆

9 months ago

Too many times am i shut down for being a girl. I tell them which car I have and the exact part I need. They look it up in their system and tell me I need something else. Then they say they know because their system says one thing or they know because they work on cars themselves or know someone or prior automotive experience. And I am given a part that doesn't fit and wrong fluids for my car. I'm screwed if I try to them im wrong because im given an attitude and told im wrong. There was only 1 guy that was so nice and looked at what I needed and was very helpful.

Christy Martinez

★★★★★

7 months ago

Samuel, the manager, was amazing and went above and beyond to help me with my battery service. His professionalism and dedication truly made a difference!

Sarunny Lok

★★★★☆

Edited 2 years ago

Very helpful customers service there every time i went there. 10/11/23 today I went there for wipers and I was struggling to install them, went back inside and there was Jesse sure enough to tell me that was the wrong parts and he helped me to get the right one and install them for me as well. Big thanks to Jesse.

Ashley T

★★★★★

8 months ago

Went into the store today at this location 849 W. Florida Ave Hemet ca 92543 to purchase a car battery for my suv and was absolutely impressed with the customer service the staff member Christopher gave me, I was greeted immediately and Christopher listened, helped me and answer all my questions with a great attitude . I also spoke with a customer in the store Elias and he too gave me amazing advice and helped me. Both men helped me today with my battery issues and also helped installing my battery. I don’t know what I would have done without them today.

Anitria Otis

★★★★★

5 months ago

FERNANDO gets 5 STARS! He was sooooo helpful, helped me install new wiper blades and my air filter! I am so appreciative!

Mexican MARINE

★★★★★

3 months ago

Great place to buy parts. They always seem to have what my truck needs and always give me the right part ... unlike some of the other parts places.

Yamel Vivas

★☆☆☆☆

2 months ago

They had what I needed. The only problem I had was with the associate, I believe his name is Christopher, who assured me that he would come outside to help me install what I needed, once he finished helping another customer but never came out even after the store was empty.

Brandon Horwath

★★☆☆☆

4 months ago

Good selection, decent prices. But this place has snake-oil salesmen. Tell you one thing, then when you need replacement or warranty honored it's completely different. The blamed 'corporate' for their refusal to honor a warranty on their own battery, said there was no record of sale. Oddly enough, their system does show I returned a battery core on Nov. 2023, and their battery with 4 year warranty has a sticker for Nov. 2023... but no receipt, no warranty. Oh but don't worry, it's in the system for next time so you don't need a receipt. We can process that as a core return and send you a check in 2-3 business days. I will send a review when I find a better autoparts store to spend my money at. It's only $50-$300 a month but screw over enough customers and that hurts the bottom line.

John

★★★★★

3 weeks ago

Big thank you Sammy. I had a transmission issue and need the sensor and a pig tail connector that I other oreillys stores said they didn't have. Called up this store and he found the part and helped me connect it right. 5 stars. I recommend this store the people.