O'Reilly Auto Parts

Mike Rotch

★★★☆☆

2 years ago

Pros- Usually has better inventory than Autozone -good membership and rewards system -replace broken tools quickly Cons - Service can be really slow at times so lines often form -Employees don't volunteer to help shoppers find things -Was never asked if I found what I was looking for On my last visit I was the only one in line and there was only one cashier at the desk busy on the phone, I had to wait till the cashier finished his lengthy phone call to check out despite 3 other employees freely walking about the establishment not doing anything. I must've waited 5 minutes till I was able to pay for my things. I know I may be petty with my nit picking but I value my time and I don't want to waist time standing in line.

rhonda mcconnell

★★★★☆

6 months ago

I wished they'd have been a little more helpful.

Esmeralda Armenta

★★★★★

a year ago

I came to get my battery checked as my light came on. Turns out it was more serious, my alternator was bad. Diego however was nice enough to help me with extra information and a personal mechanic. His Customer service was above and beyond. Thank you.

Symone Miah

★☆☆☆☆

a year ago

EMPLOYEE THREATENED TO CALL THE POLICE OVER ME NOT KNOWING THE POLICY ON RETURNING OIL. At 11am on 2/10 this male employee unfortunately I didn’t get his name but he was seemingly running the floor at the time. It was my first time returning oil and I came in, asked if I can just drop them off and was told yes go ahead. I made 3 trips with 9 bottles, and waited for the okay before taking off. It was then this male employee started on 10 and instead of just telling me the policy about returning containers, he’s barking at me about there being “too many containers” and I have to wait for them because they “didn’t want them.” Thinking that he was seriously on one, I perused the before opting to go to the car. He then chased me out of the store, asked if I was waiting for the container and when I said I didn’t want the containers he threatened to call the police, took a picture of my license plate and ran back inside. Overall a pretty terrible way to handle the situation. I think it would’ve been the more correct response on my part to speak with a manager. He escalated the issue to a BEYOND unreasonable place and I hope this establishment can do better overall in the future. I’m a human being before even being a customer and I feel he didn’t even grant me that decency.

luis Palacios

★★☆☆☆

11 months ago

I've been there 3 times order my brake paths that are on the warranty and every time I go. They say they send them back to the warehouse why they can't just keep in there until I get there. We all have a life.

Kevin Cortes

★★★★★

2 months ago

Bought a battery 🔋 and they lent my tools to get the job done due to the battery requiring a perffesional instal

Isha Singletary

★☆☆☆☆

Edited 9 months ago

I had a bad experience with them. I am a member and was treated bad. Had my receipt and warranty was on it and was turned away. Never will I go back. Not even deserve a 1 star. They didnt want to help me at all. Oh and yes my battery was returnable. Went to a different O'Reilly and they took it. Even told me that San Jacinto O'Reilly lied about the battery return.

Carina Torres

★★★★★

a month ago

Diego was very helpful, air freshener smells good.

Predicame Viry

★☆☆☆☆

2 years ago

I talk to the employee Cesar wow very bad employee I ask him to help me to check my battery in he say he can not help me that I have a to take off my battery of my car in give to him in I told him I am a women in I dont know how to do it very bad services he told me to go to a other store in go to autozone to check my battery wow really? this employee is giving bad services today Jan 10 2024 around time 5:20pm

Scott Miller

★★★☆☆

4 months ago

As much as I like O'Reilly, and the help they give, I cannot understand why an item that is out of stock and ordered, would be sent back to wherever it came from.

Faith Perez

★☆☆☆☆

7 months ago

I was recently kicked out of this store by the assistant manager, Dellila, she has a BAD attitude. I ended up going to AutoZone instead, where the staff was extremely helpful. When I mentioned what happened, they immediately knew who I was talking about, apparently, I’m not the only one. The employees said they’ve had several customers come in with the same complaint about her and had to help them after they left this store frustrated. It’s really disappointing to see how many people have had a bad experience because of one person’s behavior.

Maximo Santoyo

★★★★★

7 months ago

I went in to Oreilly around 6:30 pm on 7/10/25, the lady named Dalila helped me out and I was able to tell that she is knowledgeable about car parts, at first I was skeptical getting helped by her but she knows her parts and she has a really awesome attitude and good customer service, I had a good experience from her. Thank you again Dalila for your excellent service.

Rex Buxton

★★★★★

4 years ago

I have a pro account at this store ...they are knowledgable and usually have what I need ...I picked up some rare brake pads for my cobra mustang in stock....I perfer them over Autozone...100 percent

Sedrick

★★★★★

a month ago

Mathew was an awesome employee definitely coming back when I need help with my car

scott ridder

★☆☆☆☆

2 months ago

Theydo a price match, but it seems like every store has different rules to that, meaning one store says they can't dont it because they price is cheaper then the O'Reilly price, and another tells me that the part has to be in stock not online and doesn't go off of the warranty which I thought they were just supposed to have the same warranty

Rodrigo

★★☆☆☆

6 months ago

Showed up 10 minutes before closing it’s 950. I see two employees inside the store they already lock the door. One of the employees is paying for merchandise. The other employee lets him out and then the other one goes back inside and lock the door. Wow they closed down the store early. I’m calling corporate.

Destiny

★☆☆☆☆

7 months ago

I’ve been a regular customer at this location store #5531 San Jacinto CA, for a long time, but my recent experience with the assistant manager, Dellila, was extremely disappointing. I came in looking for a specific part, and when I asked if it might be in the back after she said it wasn’t in the front, she responded with unnecessary attitude. When I pointed out that she didn’t need to be rude, she told me to “get out of my store.” very aggressively. I also went in for a refund on a part and she was about to give it to me but then suddenly changed her mind. I’ve never been treated like that here before, and it’s really upsetting to see the customer service take such a turn. Very unprofessional.