Merrimack Street Volvo Cars

Pia Bertelli

★★★★★

a month ago

Scott Kling is hands down the most thorough and responsive car salesman I’ve dealt with. He helped me find the car I wanted and navigate all of the various issues.

Hai Varanka

★★★★★

a year ago

I cannot say enough great things about my experience with Merrimack Street Volvo Cars and especially the dealership's president, Alex Saidel. From day one, Alex went above and beyond to make the Volvo Overseas Delivery process seamless and enjoyable, even though I was based overseas for during most of the purchase. The entire team was incredibly flexible with time zones, quick to answer my questions, and always made me feel like I was their top priority. Alex guided me through every step of Volvo’s Overseas Delivery Program, from helping me finalize the XC40 specs to ensuring all the required documents were in order. He kept me updated on production and shipping timelines, and provided regular, friendly check-ins. When my car arrived back in the United States, the dealership made the pick-up process just as easy and welcoming. It was clear throughout the whole journey that their goal was to help me get exactly what I wanted, no matter the logistical hurdles. If you’re looking for a dealership that truly cares about its customers, especially if you’re interested in the Overseas Delivery Program, look no further. Alex and the Merrimack Street Volvo team exemplify outstanding customer service, professionalism, and genuine kindness. I wholeheartedly recommend them and would absolutely work with them again!

Gregory Vieira

★★★★★

5 months ago

This dealership is full of individuals that actually care about those who come through the door, or even have inquiries online. I’m a whole state away from this dealership and the service I was given was amazing. I asked about a newly listed car and the haste the salesman gave the task was fantastic. He found out the price, what was being serviced, and sent me photos that weren’t even online yet. Honestly what more could you ask for?!?! Plus they sale Volvos, the best cars on the planet

Jessalyn Dolan

★★★★★

2 months ago

We upgraded our Volvo with Justin this week, and his customer service and product knowledge were top-notch. He was incredibly easy to work with, personable, and made the entire transaction quick and seamless. Because of Justin, we will be lifelong customers of this Volvo location.

Patti Abbott

★★★★★

4 months ago

Scott Kling is a super guy, a truly authentic person who was fun to talk with. He was very patient and went the extra mile to be sure I was safe and happy with the used car I purchased. They offer a loaner if your car needs service, and even offered to deliver my car to me at work to swap when done. I was also impressed with their attention to cleanliness after servicing the car. Thank you to Scott, Lou and Jim, for your professionalism and a beautiful car.

Connor Polow

★★★★★

3 months ago

What a wonderful experience I received from the service department here! My service representative Randy was extremely helpful and friendly. He took time to properly explain questions I had and I left with my car fixed and understood everything that was done on the vehicle. I will only bring my Volvo to Merrimack Street Volvo. Thank you Randy for your help!

Dillon Hawley

★★★★★

2 months ago

I worked closely with Justin Hill, and the experience was exceptional. He was very knowledgeable about the EV models that Volvo has. I had initially been interested in the EX30, and even though they didn’t have any on their lot, he kept me well informed about when they would have some, and once they did he let me know and I was able to try one. While the EX30 didn’t fit my family’s need, I had casually mentioned that I would love the EX90, but thought it would be too expensive. Justin worked some magic and was able to help me get the EX90 into a price range I could afford. He was great at getting me the information in a low pressure manner, and but was responsive and made sure I was supported throughout the purchase and delivery experience. The people who work at Merrimack Street Volvo are second to none, and one of the main reasons why I have chosen to work with them multiple times.

Kenneth L Putney

★★★★★

11 months ago

I recently purchased a used Subaru Ascent from Merrimack St Volvo and Scott Kling. Scott was great to work with. He was always helpful and knowledgeable during the whole buying process. I highly recommend Scott to help you get the vehicle you want. Ken P

Bonnie McGrath

★★★★★

3 months ago

Merrimack Street gave me very good service with Justin, my salesman. He was very patient and took his time explaining everything!!! Really enjoying working with him, and recommend him to anyone. I have bought numerous cars from Merrimack Street Garage over the years because they always have treated me well! Service department is great also.

Elizabeth Saede

★★★★★

a year ago

Fantastic service, communication, and comfortable waiting area make servicing a car here a five-star experience. The service team provided professional service, superb attention to detail, and an ability to identify and correct problems that another dealership completely missed. I was advised multiple times as concerns were discovered and heard clear explanations of the damage in terms of “safety issue”, “good to address now to avoid bigger problems”, and “keep an eye on this for down the road.” I felt well-informed rather than pressured to make decisions. The newly-remodeled showroom/waiting area has lots of comfortable seating options including a tech bar with plugs. I enjoyed complimentary coffee/hot cocoa, bottled water and soda, granola bars and bagged chips while reading and using tech. Superb seating and setting. I 100% recommend this fantastic dealership and service team. Worth a trip from anywhere!

BAnnie Bursey

★★★★★

2 months ago

Thank You, Justin Hill and Merrimack Street Volvo! We are thrilled with our recent purchase of two Pre-Certified Volvo vehicles and want to express our appreciation for the outstanding experience we had. Justin Hill, our Sales Lead, guided us seamlessly through our vehicle search and purchase journey. From the initial stages of sourcing to finalizing our decisions, Justin showcased exceptional skills in understanding our needs and matching us with the perfect vehicles at great prices. His approach fostered a no-pressure environment, where his knowledge and genuine concern shone through. What also stood out to us was the welcoming atmosphere at Merrimack Street Volvo. From the Owner (Alex) to every team member we met, we felt a warm, family-like vibe that made our experience even more enjoyable. Working with Justin was a breeze; he was communicative, trustworthy, and genuinely invested in ensuring we found the right vehicles. We highly recommend him and the team at Merrimack Street Volvo for anyone in the market for a vehicle! Beth B.

Jeff Metcalf

★★★★★

5 months ago

My mother was in a bit of a pickle with her car recently, and I can’t thank the team enough for stepping up and helping us out when we really needed it. Their customer service was absolutely top-notch — friendly, professional, and genuinely caring. A special shoutout to Jeanie, who went above and beyond to assist us on a Sunday, no less! It’s rare to find someone so patient and dedicated these days. She made what could have been a stressful situation feel easy and stress-free. If you ever need honest, reliable help with your car, I highly recommend stopping by. Thanks again to Jeanie and the whole crew for turning my rough day into a great experience!

Olga Vandycheva

★★★★★

2 months ago

We were pleasantly surprised by the smooth process in buying a new car. Big kudos to Justin Hill in helping us to go through. Justin took time to explain all features and customization. Paperwork process was efficient and he made sure that we understand all steps through the sale. By any means Merrimack Street Volvo Car sets a solid standard for car dealership. We would highly recommend it when you’re looking for a new car. You won’t be disappointed!

Bruce Whitney

★★★★★

2 weeks ago

Justin Hill is excellent to work with.He is knowledgeable and experienced with the Volvo EV cars. His informative, helpful, service-oriented approach was exactly what I was looking. The transaction went very smoothly. It was worth the drive to work with him and get the car I wanted.

Kaitlin Cochand

★★★★★

4 months ago

The best car buying experience. Alex was a fantastic help, walking me through every step of the way, and even delivering my new Volvo to me down in Boston. The entire process took just 3 days, and the Volvo rates on new/demo cars were unbeatable. Thank you, Merrimack Street Volvo!

A Silva

★★★★★

2 months ago

honestly first time i ever walked into a dealership for service work and feel like i didnt get hosed. very fair pricing and honest. defiently will be coming back for future repair, not to mention they give your car a wash

Dillon Coffey

★★★★★

3 weeks ago

I don’t usually leave long dealership reviews, but Merrimack Street Cars Volvo absolutely earned one. My experience here was night-and-day compared to other dealerships I dealt with during my car search in the area, and a huge part of that comes down to Alex, the president. From the very beginning, he was directly involved and made the entire process straightforward, transparent, and surprisingly stress-free. Alex was able to locate the exact XC60 I was looking for at an out-of-state dealership, have it transported, fully inspected, and cleaned, and then made it available for me to see before I had even committed to buying it. That level of effort and trust isn’t something I’ve experienced before. Once I saw the car and decided to move forward, everything was ready within 24 hours for pickup. When I came in to finalize the purchase, all of the paperwork and typical dealership steps were handled efficiently and without any pressure. I was in and out in under an hour. Alex also took the time to walk me through the vehicle in detail, explaining the features and technology in a way that actually made the transition to a new car easy instead of overwhelming. The service didn’t stop once I drove off the lot. The next day, I had a concern pop up that ultimately wasn’t related to the dealership at all, but they still got me into the shop immediately, provided a loaner, and had everything checked and resolved within a few hours. The way they handled that situation said a lot about how they treat their customers. After some genuinely negative experiences elsewhere during my car-buying process, working with Merrimack Street Cars Volvo was a huge relief. If you’re anywhere within driving distance, this is the dealership worth going to. They set the bar very high, and I wouldn’t hesitate to buy from them again.