Magical Touch Car Wash

Carrie Estes

★★★★★

a month ago

Friendly staff. Nice clean wash on my car without all the bumps and scratches on your car. I like the Livonia location the best. They dry much better than Greenfield location and shine the tires really good. They're just alot futher than the Greenfield location

Chukee Soronnadi

★★☆☆☆

Edited a year ago

Was great at beginning but the quality of service been terrible car getting rushed out no wash or dry and you dnt get service you paid for be ready to wash your car dry by yourself cause if you complaining about the poor service workers get attitude and expect you to tip em on top had to cancel my membership owner solution was to go to a farther location where his family work cause this worker over here are ruining the experience.

Hesam Hussein

★☆☆☆☆

3 months ago

I paid $18 expecting a full wash that included rim cleaning and tire shining, but neither was done. The rims were still dirty, and the tires looked exactly the same as before. It’s frustrating to pay for something and not get what was promised. The staff didn’t seem to double check their work either. Definitely not worth the price, and I’ll be looking for a different car wash next time.

Connie

★★★★★

6 months ago

Just had my car cleaned inside and out at this location again…never disappoints , This is my go to place. I pass several other car washes on my way but worth the drive. Always professional so respectful. If you haven’t giving them a try you are missing out. Thanks again for the great service!!

chelcea stowers

★☆☆☆☆

a month ago

I visit the Redford location all the time and have the membership. I guess the membership is taken out on different days and I was unaware. I got to the Dearborn location and the guy taking the payments made me feel like a criminal. I watched him go inside, look at the cameras and then come out to whisper to his coworkers and stopped the systems then once he told me what was happening I tried to explain and show my receipts of how I’ve been getting charged for the membership. He didn’t care and said they do whatever at the Redford location. What I do know is I will not be visiting this location again because the customer service is FAR from the service I receive in Redford. Felt uncomfortable and discriminated against

Hussien Elhady

★★★★☆

Edited 2 years ago

09/21/23 UPDATE: The management team from Magic Touch reached out to me in order to make things right. I returned to their other location that’s a little closer since I live almost a half hour away from the original location. The manager was very attentive and passionate about making things right. The follow up and customer service was 100/100 so I definitely appreciated that. The van looked much better this time around. Many business get complacent or lazy when they’re successful but the great ones rise to the occasion when things don’t go right the first time and Magical Touch stepped up. So I’m gonna add another two stars from my original two star rating. END OF UPDATE I had high expectations after reading many of the reviews and even more so when I arrived to a fully staffed facility and no cars in line. I figured I’d have the luxury of a few guys spraying and attentively looking over my van. Boy was I wrong. I purchased the Silver package which included a tire shine and wheel wash and shine among other things. I generously tipped the crew after they towel dried and applied the tire shine but was really disappointed when I got home. Keep in mind it was a beautiful dry and sunny day so none of the dirt you see in the photos occurred on my drive from their lot to home. They earned the the second star only because I was greeted upon my arrival and the crew “seemed” professional otherwise it would have been a one star rating.

Mike M

★★★★★

3 months ago

Great car wash with friendly staff and consistently clean results. My car always comes out looking fresh and the place is well kept and FAST

Rudra Mehta

★★★★★

3 years ago

Great service. Quick and efficient. Good quality equipment. I got the Ceramic Coating package. The staff was friendly and responsive. Only concern was during the tire dressing. They did scrub my rims but I could still see a dirt and grime with scrub marks after it. I already reached home so couldn't do much about it. I'll just do a check at the place next time.

Amber Howard

★★★★★

9 months ago

I had an amazing experience at this car wash! The service was incredibly thorough and customer-focused. Wess was especially helpful and attentive— he went above and beyond to make sure everything was taken care of. From start to finish, the customer service was top-notch. He even gave me air fresheners and wipes, which was such a thoughtful touch. Overall, an unforgettable experience. I’ll definitely be coming back and recommending this place to others!

Gelver Matiz Piza

★☆☆☆☆

2 months ago

Good evening, I've been paying my monthly fee for over six months, and today the employees slammed the door in my face and told me there was no more service, demonstrating terrible customer service and a very poor attitude. Customer service is truly awful.

Sam Bazzy

★★★★★

2 years ago

I have been going to this car wash ever since it was established. The service is amazing. I'm very picky, and very detail oriented. I never once had an issue with the customer service. One time, there was a small smear on the back part of my light and they let me wash it again free of charge. I have many family members that go there and speak highly of them. If you're not satisfied I guarantee you they'll make sure you're satisfied. You just have to let them know. They can't fix a problem if you don't let them know. I don't see how anybody can give this company a negative review. Because, if you have a problem they will go out of their way to fix it. I even made sure to go to their car wash before my Real Estate photo shoot. Blue F150.

Lamiah Latif

★★★★★

8 months ago

Great service. Car was EXTREMELY CLEAN inside and outside. All the guys were nice and respectful. They addressed all my concerns and handled my car with care. I love an excellent service!! I strongly recommend you take your vehicle to them for all your detailing needs. Thank me later :) Thanks Magical Touch

Stephanie Thomas

★☆☆☆☆

a month ago

I had membership for over 6 months and they never cleaned my rims I had to clean them myself every time I finally canceled it

Mohamad Abdallah

★★★★★

a month ago

Simply the best wash in town! Staff is awesome! Great family owned the Issas!!

A. Alkorshomi

★★☆☆☆

2 years ago

Car wash looks nice customer service okay. But the quality of cleaning. Paid for top quality cleaning and looks like they just washed it with water. Car looks not clean.

Abdullah Daioub

★☆☆☆☆

a month ago

Don't waste your money in this car wash The service is terrible and they closed the door in my face before closing time I do not recommend it.

Matthew Felice

★★★★★

8 years ago

First, the staff is incredibly friendly and helpful. The prices are very reasonable as well, I got a full service wash, towel dry, vacuuming, and interior cleaning for $18 and it took only about 20 minutes. They have wash only options too ranging from $4-$9. My car looks great and I highly recommend this as a car wash to anyone in this area!