MaD HaTTeR MoToRs

Hannah Kapitanich

★★★★★

7 years ago

10/10 recommend this place! Jamie helped my boyfriend go from a rundown 1995 dodge to a 2011 Kia. My boyfriend is 19, no credit, little down payment, no co-signer, and just got a new job. after filling out SO many finance applications through out the last 4 weeks with other dealers, Jamie got him approved within a couple days. We were almost out of options. It Was a smooth experience, no pressure or hassle whatsoever. So glad I listened to the reviews and dragged my boyfriend here. He is absolutely in love with this car, not to mention the amazing deal he got on it!!! The dog that greets you on the lot is a plus too! Thanks Jamie!

Amy

★★★★★

7 years ago

GREAT place to buy a vehicle! Jamie and Jim were so patient with all our questions. They weren't pushy, however they were extremely responsive and quite generous. Thank you! We feel confident in our purchase and know that if we have any more questions or concerns, they are totally willing to help! We have already recommended them to a friend, and will continue to do so.

Nicole Willis

★★★★★

6 years ago

We purchased a 2011 Nissan Armada from Mad Hatter. Jamie was very easy and pleasant to work with.... no high pressure salesman attitude at all!! He negotiated a fair price and also fixed a couple of non mechanical items that needed repaired AND also extended a one month, 500 mile warranty on the vehicle! We drove it to McCall and over some pretty rough, snow covered roads. The 4X4 performed excellent! We are very happy and would recommend purchasing a vehicle from Mad Hatter. The experience was fast, easy and stress free! Thank you, Jaime!!

Shayla Paskett

★★★★★

9 years ago

Jamie took excellent care of us and made our experience of buying a truck very easy and enjoyable. He made us feel very welcomed and we felt assured we were getting a quality vehicle. We will definitely be returning Customers!

Lala Masonheimer

★★★★★

2 years ago

Jamie is wonderful as is ALL the staff during my recent car purchase. I feel secure in the car and the financing and any future services they offer. Will definitely do business with them again! Very professional with a family feel. 👍🤗

Jay Lunz

★★★★★

6 years ago

Jon was extremely helpful and honest throughout my entire experience at Mad Hatter. I felt very comfortable through the whole car buying process and was extremely impressed with the service at this dealer. It really felt like they were willing to go the extra mile for me and I couldn't be happier with my purchase.

Melanie Meditates

★★★★★

4 years ago

Most relaxed car buying experience ever. No pressure, no games. Great truck, exactly what I needed, at a great price. These folks are down to earth. You don’t get the whole song and dance of scuzzy I’m your BFF car salesman dog and pony show and I’ll throw in a free tank of gas, and free car wash just for you BS to pay full price for an overpriced truck. (I am, however, looking forward to winning that AR15 😂). What you see is what you get and the pricing is good. Good financing. Straight forward. Easy. Good inventory. So glad found these guys and VERY happy with my truck!!!!!

Kelli

★★★★★

6 years ago

My husband and I bought an amazing 2010 Chevy truck for a great price from Mad Hatter. The sales man was one of the best I have ever worked with and the guy even delivered it to our house in Cascade because my husband was just out of the hospital. I will never buy a used car from anyone else. They have definitely taken care of my family and me. I would recommend them to any and everyone!!!

Gabe Leal

★☆☆☆☆

2 years ago

This is by far the worst dealership I have ever tried to work with. I stumbled across a vehicle on their site that was for sale that I really liked. I called them to see if I could set up a test drive since I live 2 hours away. They told me that the manager was using the vehicle as his personal vehicle but that they would call him and get details and then call me back. After not hearing from them for a week, I called back. This time I asked to speak to someone in sales and told them I would like to make a cash offer on the truck. I made my offer and they told me they would talk to the sales manager and call me back. Another week went by and I never got a call back. I called again asking about the vehicle and what my results were from the offer. They told me that no offer was made. So I told them that I would be in town in a few days and that I would like to stop by and drive the truck and make an offer in cash in person. This was on a Wednesday and I would be coming over on Monday. I told them to please call me on Friday let me know if the vehicle was still available. They told me they would keep me updated. Again, never got a call back. So Friday I call and ask to speak to the manager. They tell me he is unavailable but will call me back. To this day, still javelin not recieved a call back from this dealership. Would not ever consider purchasing a vehicle from these people. Not at all trustworthy whatsoever and by far the worst dealership I javelin ever tried to work with. Save yourself some hassle and try a different group to buy from. This place is the absolute worst in history.

McWhorter Fam

★★★★★

7 years ago

I wanted to write about my experience at Mad Hatter. They were very helpful from the start. I ended up buying my 2007 Expedition from Jamie, it's a very nice car and very clean!! It's clear he takes pride in the auto's he sales not to mention he goes the extra mile to make sure you are taken care of. Never once was I pushed to do anything and he was up front with us about everything, It was a very pleasurable car buying experience. If you are on the fence about buying from a Mom and Pop dealership I recommend you give these guys a try, I feel you will surely be impressed. Thanks again to Jamie and the crew at Mad Hatter, I will be back again! Jeremie

Jacob Sawin

★★★★★

8 years ago

BEST EXPERIENCE BUYING A VEHICLE! I will start off by saying I wasn’t asked to write a review, I am not a family member or friend of anyone at mad Hatter motors. I had been looking for a truck. I am very happy that I stopped at Mad Hatter motors. I wasn’t greeted by a sales guy, I was greeted by the owner. We looked at a few trucks he had ( which he had the best selection of trucks versus the other competitors ) Jamie found me and amazing truck and help me stay in my budget. The truck was sold AS IS, which is normal. I found a small oil leak a few days after I bought it. I asked Jamie if he could look at it since he is a mechanic. He ended up fixing the leak and didn’t charge me anything. He did not have to do that! It would have been a $1600 repair if I went to a shop. Not only did he find me a truck but he took care of me after all was said and done. I will recommend anyone and everyone to go and buy a vehicle from Mad hatter motors! These guys care about their customers! I wouldn’t buy a vehicle from anyone else.

Tazmin Creel

★★★★★

4 years ago

We bought a truck from Mad Hatter today and the entire process was seamless and stress free. Went in on Friday night to look at the truck and liked it, but needed to get the baby home so we asked him to take a look at our trade and run the numbers. We gave him our out the door budget and he made it happen. Went back the next day to test drive the truck and my husband ended up liking it. He honored his price from the previous day despite finding a potential issue with our trade that we didn't know about. Not pushy or gimmicky and there was zero pressure. He even said if an issue comes up in the next couple weeks he'd fix it even though the truck sold as is, which now having read previous reviews I don't doubt. I absolutely dread buying cars because I've had too many bad experiences with dealerships in the past. I actually walked away feeling like he gave me a fair price on our trade in and we got a good deal. I will update this review if anything changes, but as of right now I have no complaints and would recommend you go to Mad Hatter if you want a stress free car buying experience.

E Scott Morrow

★★★★★

2 years ago

Hello! First, I would like to thank Jamie and MaD HaTTeR MoToRs for a very smooth and easy experience at buying the Truck I wanted! I knew what I was looking for. I search 4 weeks for the truck I wanted at a price that worked for me On-Line. I found my truck here. I did most of this On-Line, as I live a fair distance away from their location. When I completed my purchase and was able to go and drive my truck home, there was a problem, which turned out to be (Thank God!) a bad sensor. I contacted Jamie 1 week later when I discovered this. We made arrangements, and HE SENT out his mechanic to me; who then drove to my home and changed out that bad sensor. I AM 67 years old and I now am in possession of the finest, nicest and most satisfying Vehicle that I have EVER owed. So I Wanted to tell Him and Them Publicly, THANK YOU SO MUCH!!

Rodger Jachim

★★★★★

5 years ago

I don't even know where to start with this dealer and the whole crew down there. And by my 5 star rating you know it's a good review. And I'm really sorry it took me THIS long to get to it. About every couple weeks I've reminded myself to do so, but never have. And Mad Hatter deserves better. 2019. Me and my family loved our 2009 Avalanche. Loved it. But with two horses (need 3 or more), two ATVs, and 35 years old looming (I was DONE tent camping), it just wasn't enough truck. Pure and simple. So how was I to get a travel trailer, two ATVs, two kids, a dog, gear, and my wife and I into the woods? I looked at a TT with a front cargo deck, but the ones big enough for both ATVs were TOO big for the Avalanche. I looked at a cab over camping on a flatbed trailer. But still tight living and expensive. My favorite idea, and I'm still hung up on it, was a flatnosed, front engined schoolbus, with the back cap moved forward for an 8 foot deck and the inside converted to living quarters. "K hun, realistically, how much time and money will that take?" K. Fine. So then I had the idea of a flatbed pickup. Nothing new or fancy, cause budget is a factor. So I started searching, and found Bertha the Bear, a 2005 Chevy 3500 Duramax at Mad Hatter. Now what they did for me I don't want anyone to expect. They are in the used vehicle market. These vehicles aren't perfect and anyone that expects that is insane. But upon pulling away, within 24 hours, it threw a code for a turbo problem. I called and just asked if they knew if it'd done that. They said they wanted me to have a good, working truck. Over the next months it was in several times for that code. They invested in my truck, in me, and my family. Not because they had to, they did not. Not because I was a buddy, I'd just popped in. And not because they needed my review, there's hundreds of them. They invested in my home and life because they're GOOD PEOPLE. They're true Idahoans. I can not say enough good things about them. They're the kind of dealer that has looked at other, lying and swindling places and said, "nope. They're the problem. Let's do it right." Thank you guys.

john balison

★★★★★

2 years ago

Jamie and misty were super helpful and upfront and honest with us about the car. they were willing to work within our budget and get us the best deal possible. We did not feel pressured and there were no back and forth games as with many used car dealers. We would definitely recommend dealing with them. It was worth the 300 miles we traveled. As a mechanic who knows about cars they listened to my concerns and didn't talk down to us.. They listened to our needs and concerns as buyers. Waiting room and restroom were clean and inviting. The purchase process was very expedient and painless we were out the door quickly Thanks again to mad hatter motors!

Drew Waltman

★★★★★

3 years ago

From the minute I stepped on the lot, I was greeted by Jamie and found the truck I was looking for. He was super easy going and great to work with! Then Misty stepped into the picture and carried on with great customer service. Their mechanic was also awesome. And I say all of this openly as I typically hate dealing with car dealers, but these guys were awesome! Got my wife and I financed, gave me a great deal on my trade in, and just made the whole thing happen. Couldn’t be happier with the truck! We will Definitely be working with them again in the future!

Janelle Ogletree

★★★★★

6 months ago

My husband needed a new (to him) truck after his was declared totaled after it was struck by a Sysco delivery truck while parked 🙄. After shopping around a bit, I found a listing for a great looking used F-150 at Mad Hatter Motors and we went to check it out. The truck was great, just like in the photos and even had some surprise amenities. Price was competitive as well. We test drove it and put down a deposit then came back after the weekend and purchased. We had planned to get a pre purchase inspection, which didn't work out due to scheduling, but we felt confident after the test drove and looking it over. We still got an inspection after and the truck was confirmed to be in great shape. The mechanics said they were even a bit jealous of what a great truck and but it was lol. Just normal maintenance things suggested, like new tires in the not too distant future, but nothing inherently wrong. My husband loves his truck. Shane and the crew were great and easy to work with. Would recommend checking them out of you're in the market for a used vehicle.