Lowe's Home Improvement

Brandon

★★☆☆☆

Edited a year ago

Store is always clean to say the least, staff ignores individual customers. Walked up to customer service “desk”, why they’d make it to outside their barriers, to find out details on an item price match & price match policy, when i was ignored. I then proceeded to a self checkout kiosk that clearly had a green light for both cash & credit card payments. Scanned my items, scanned the items that needed price adjustment. Needed mangers “approval” waited 8-9 minutes for management. All for them to not even honor price match. Had them removed processed to checkout with cash, all for now of a sudden the kiosk doesn’t take cash or coins & the same issue of the “please replace self scanner to dock”. Checked out here actually a year ago on the same self checkout kiosks with mulch for my yard & machine still malfunctions. As for they’re “lowes just for u rewards”, they don’t even log any type of purchase made. Making you purchase the item again at full cost with zero disc.Just really show your voice is heard. Just save yourself the breath, half of their employees are uneducated. Management seems to be nowhere, no radio system.

Kel

★★★★★

7 months ago

Love this store! Customer Service spot on! I only visited the garden section, but they had two gentlemen working, who offered help within 30 seconds of me staring at the rock. The one gentleman assisted me in picking the best stone color and texture. Then they willingly offered to get the rocks and load into my car... Say WHAT?!!! The cashier was sweet, efficient, and polite. I pulled my vehicle up and the two gentlemen loaded with not one complaint, and they wished me a great day. Prices are very reasonable too. This is why I shop at this Lowe's. Customer service and care is valuable!

Kit Fugrad

★★★★★

a month ago

Grateful for the staff who was present and happy to point me in the right direction, as well as the clerk on hand at the self checkout who was able to quickly verify my veteran's status on the register! This is my goto for hardware of all kinds, especially for work where I am always in need of supplies!

Doughboy B

★☆☆☆☆

5 months ago

I recently experienced some frustrating issues with a SunRun representative, Lotis Gray, during my visit to the Hemet Lowe's. Lotis assured me that the backup battery would automatically kick in and advised me not to worry. However, the contract clearly states not to rely on the backup battery for medical needs. I mentioned that I have a backup generator for my home, which I must connect manually. Lotis informed me that I couldn't have both. I agreed to disconnect my generator if they would replace my roof. She told me she would need higher management approval for that. Two days ago, Lotis called to say that SunRun agreed to replace my roof, provided I remove my existing solar panels. I accepted this offer. However, when I received the new contract today (September 11, 2025), I was shocked to find that it contradicts our agreement. This is the third time I feel like they are trying to take advantage of me. The contract states I’m responsible for the roof costs, at $14,000 SunRun should take care of it The System including the solar and the batteries they want $189 per month with a 5% increase each year, which totals over $80,000! For the term of 25 years

Linda Smith

★★★☆☆

3 months ago

I shop Lowe’s all the time. This particular time I was there to purchase keys for my new apartment unfortunately, the young man in my first visit was unfamiliar with the machine and someone just told him what to do instead of showing him. Needless to say the keys did not work. I was in a different city the next day so this was a different Lowe’s. They remade the keys for me, but unfortunately when I got to the apartment three of the keys were also the wrong keys they were duplicates so having to go back for the third time I hope this will be the end of it. This unfortunate situation will never determine me from shopping at Lowe’s. Wish me luck for the proper keys.!!! 😀😉

Damon Dowell

★☆☆☆☆

3 months ago

Here we go so I go in to pick up some items window accessories. The one item is $24 and the other item is four dollars so what do they do? They charge me like 50 bucks so then I have to go back in and explain that there was a double charge and go through the process to get half of the money refunded back and it’s really annoying, especially since I went to a register and it was not self checkout. What a wonderful experience yet again.

Lorenzo Warfel

★★★★☆

a year ago

LOTS OF EVERYTHING! I'm a pretty loyal customer when comes to Lowe's as it seems to be easier to find things here than Home Depot and other stores. That's a lot coming from a guy who isn't very handy like myself. The store has appliances, tools, equipment, paint, and everything in between! The store is very clean and I never get odors like other places. The staff is pretty helpful and they're always willing to answer questions which is really nice! Prices could be better, some items like light socket covers are super pricey. You can find some good deals on some appliances, but you really have to look!

donnew1209

★☆☆☆☆

Edited a month ago

**UPDATE** three weeks and two ‘installers’ later, I still don’t have a working garage door opener. Looks like I’m going to have to do it myself. You keep sending me dumb-dumbs from Angie. I hope you’re planning on returning my installation fee.

Phillip “Portillo handyman sevice”

★★★★★

a week ago

Always a great experience purchase aly tools and needed supplies

King Dom

★★★★★

a year ago

I had a great experience at Lowe's, thanks to Dorene at self-checkout. She was incredibly helpful and knowledgeable, ensuring I got the correct garage remote from the top stock by quickly coordinating with an associate. Dorene was friendly and professional throughout, and I appreciated that she didn't judge me by my looks. Her excellent service made my visit smooth and pleasant. Highly recommend!

Ken OH Facebook

★★★★★

2 months ago

Veronica is an awesome customer service person. After my gift card didn't work after several attempts she also didn't succeed with it so she took it over to a manual entry system. She had to try manual entry and it finally worked. She proactively and thoughtfully retrieved a normal size cart for me after I didn't need the pallet hauler I was using. Veronica and Lowe's are just the best

Bill Kim

★★★★★

a month ago

Lowe’s, Hemet, CA Brandon is truly an unsung hero at Lowe’s. He first assisted us in the flooring department and then went above and beyond by helping us in paint as well. Brandon took the time to thoroughly explain paint finishes—from flat to semi-gloss—and patiently walked me through the options at the paint counter, ultimately helping me select a one-coat, all-in-one solution that best fit our needs. His patience, knowledge, and willingness to answer all of my questions made me feel completely comfortable and confident in my paint decision. To top it all off, Brandon went above and beyond by helping move my very full cart to checkout and even scanning my purchase for me. Lowe’s Hemet—your team now has a high bar to live up to, because Brandon exemplifies exceptional customer service at its finest. Brandon, thank you so much for everything you did for my family and me. You turned what could have been a stressful decision into a smooth and positive experience. Lowe’s, Brandon deserves every bit of praise and recognition for the outstanding service he provides.

Geni Mullins

★★★★★

6 months ago

I a female, that loves doing hobbies. Lowe's had everything I need to build and the service is great. I made my own kitchen island. All cuts were done by Lowe's since I still sunny own a saw.

Moon

★★★★★

3 months ago

Supervisor, Brian and Omar We’re wonderful excellent customer service. They went above and beyond assisting us with what we needed. Moving can be stressful, we needed a refrigerator and washer and dryer. Supervisor, Brian and Omar made the experience really easy. They helped us find a really nice refrigerator washer and dryer for a good deal. Thank you so much. We really appreciate you guys. ⭐️⭐️⭐️⭐️⭐️

cristobal magallanes

★★★★★

a week ago

What stands out to me most is the helpful and friendly staff. Whenever I’ve asked for product advice or help locating something, associates have been patient, knowledgeable, and eager to assist — they truly make the shopping experience easier. The checkout process is smooth, and I’ve always left feeling confident about my purchase.

Edward Valencia

★☆☆☆☆

a month ago

Contacted Lowe’s to have my window fixed and when the contractor came they broke the window even worse and stated they were going to go to Riverside and get the replacement. Hours went by and the contractor was contacted and they stated that they were no longer coming. If I never contacted them they would’ve never said anything. I then contacted Lowe’s about the contractor they sent over here that broke the window worse and Lowe’s stated that we would now need a full window replacement and they will call with further information. It has been 5 business days and I can’t get in contact with Lowe’s and they have not bothered to give me an update. Very unprofessional. Please if anyone has any suggestions of a contractor that can do the job please let me know. This experience has been unprofessional and draining. It’s too cold for a window to be left this way.

Jesus

★★★★★

3 weeks ago

First I would like to say it is a Clean store, also very friendly staff. Came in quick to buy something and it was an easy shopping trip. Not nearly as packed as a home depot. If you need something with out having to navigate through a hundred people at once come here I stead of home depot. I didn't need to wait in line or look for a parking spot. Everything was fast and easy. I give them five stars!!