Laguna Hills Auto Spa & Detail Center

Scott

★☆☆☆☆

6 years ago

I signed up for promotional emails and I was sent a coupon for $5 off. Nowhere did the coupon say it could not be combined with another discount, as some coupons do. I went to the spa, the service writer gave me $10 off a $90 wash and wax, then the cashier wouldn’t honor the coupon. I pointed out that the coupon had no restrictions on additional discounts, but she wouldn’t budge. Normally I would leave any business who felt this was acceptable practice, but my car was already being washed. It’s $5, yes. But it’s the fairness of what just happened. No one wants to be treated unfairly. So, after paying $80, and being denied the ability to use the $5 off coupon, which would have gone towards the tip anyway, you’ve lost a customer. Who’s willing to spend $80 on a car wash.

Drew Hoyer

★★★★★

8 years ago

This place is a beautiful gas station it’s like you are walking into Italy! I know, strange thing to say about a gas station. But check it out!

Alexander Gomez

★★★★☆

7 years ago

These guys did a great job. I took my dad's car in to be detailed, and it was in great shape by the time they were through with it. It wasn't necessarily cheap, but it was worth it for the job they did. It took a little while, but only because there was several people before me. I would definitely recommend this place.

Glenn Robinett

★★★★★

7 months ago

Great place for a wash, they do a great job there

Marc Bell

★★★★★

8 years ago

Took my wife's filthy minivan for basic wash. Guy offered his discount of the day which was wash, wax, hoover and clean inside for $70. Facilities there are good too and they were pretty quick. Turned out really well. I'd definitely go back.

Todd Ullah

★★★★★

9 years ago

Easy to get to off the 5 Fwy. This car wash is one of best I have been to. Five stars all the way! The staff are competent, friendly, the thororugh. I had a detail there a few weeks ago and my car looked like new. I have since been back only to confirm my five rating. BTW! The store is full service with great sandwiches and an espresso bar.

Kate Price

★☆☆☆☆

7 years ago

I visited earlier today and paid for a VIP car wash after the person who checked me in recommended it. He said they would do a great job. Well, they did not. The interior was not cleaned or even wiped down. It looked exactly as it did before my service. In addition, the vacuum job was non existent. It was a lazy job at best. This was my first visit and my last. I will take my business elsewhere. What a waste of money.

Blake H.

★★☆☆☆

2 years ago

This was my second and last visit to this car wash. No matter what package you get, the cleaning is half-hearted, especially on the interior. I even paid extra on my second visit, emphasizing areas in the interior needing attention. No decent attention was given to the car, even after paying extra. I will not be coming back.

Gary Marlis

★★★★★

2 years ago

This is the best car wash anywhere. Enrique is the best of all of the guys. So is Meme, friendly, helpful and courteous. I have been a member for more than 12 years,and will always be a member. I drive from Orange to here to just get a car wash. Keep up the excellent work.

Stephanie Dominguez

★☆☆☆☆

11 months ago

They did a horrible job. I paid for the Royal Treatment and asked them to focus on the inside of the car. They did the worst vacuuming job and missed a lot. They did not wipe down anything. I feel like I got robbed.

Paul Harvey

★★★★☆

Edited a year ago

I absolutely love this carwash. I have a monthly subscription, which is an outstanding value. The employees are also awesome. I especially love Pavel, who epitomizes customer service. He knows everyone's name and treats everyone like a friend. ***Update: ownership brought in new staff. Although quality has only slightly diminished, the wait times have exponentially increased. The vacuuming line is extremely slow causing huge backlogs of vehicles.

Athletic Geek

★★★☆☆

a month ago

Very average… left streaks and spots inside and out. Not worth $35.

Kahleia Dillon

★★★★★

3 months ago

I sure wish their concept of a clean beautiful bathroom catches on for other gas stations.

Elliot White

★☆☆☆☆

Edited 9 months ago

I paid 120 for a wash and interior detail and I received the laziest wipe down of just the dash and the seats. Trunk wasn't touched at all, mind you it's an SUV with literally nothing inside of it. Inside the door was still dirty. Zero scent inside interior. Center console wasn't touched. Poor vacuuming on flooring. As well as poor washing of flooring and mats. It honestly looked like it wasn't even touched and I had to check if they were dry or damp. This was my first time visit and also my last time here. Absolute rip off for the price.

SiriDev Tara

★★★★☆

8 years ago

One of my go to stops because this place always has a clean restroom. Nice organic tea selection. Has a lounge area to wait while you get car detailed.

steve trindade

★★★★★

8 months ago

They do a great job. There is a nice patio w umbrellas you can wait while getting a snack. They have nice restrooms too.

Dan Galietto

★☆☆☆☆

Edited 8 months ago

This place is pathetic. I paid for a VIP wash that was $44.99 and was supposed to include everything in the two lower packages plus add on three more features. For my money I got a car that looks like I drove through a drive through car wash. They did not wipe it down at all - see the pictures below - there are water spots, the windows is greasy like they used a dirty rag to wipe it down. Who knows maybe the same one they used on the tires. This is THE ABSOLUTE worst car wash I have ever been to. I checked my receipt and there was no number for me to call the manager and ask him where my money went. My mirrors are dirty, my dash is dirty. They never lifted my back seats up to vacuum back there. I get it that at 3pm the employees are burned out but for God’s sake you advertise a VIP package for $39.99 then up-charge me $5.00 more dollars because it is an SUV and deliver back to me a $10 car wash at best. Skip this place, get a real carwash elsewhere.