Google Reviews
Jacob Peper
★
☆☆☆☆
3 months ago
Hidden Fees & Misleading Practices – Beware I recently visited Jenkins Kia of Ocala after seeing a 2023 Hyundai Palisade listed for around $32,400. I drove there specifically because their website advertised a lifetime drivetrain warranty on many used vehicles. Right away, something felt off. The salesperson seemed hesitant and not upfront about the real numbers. The next day, after asking for the “fine print,” my suspicions were confirmed. Here are the hidden fees they tried to add on top of the price: $3,887 Reconditioning Fee – Supposedly to make it “like new” again. The problem? The vehicle was not clean. There were dog scratches, the interior looked like it had been “cleaned” by a random person off the street, and the salesperson even apologized for the condition. I also saw another vehicle where the exterior gas door trim was broken. If this is what nearly $4,000 of reconditioning looks like, I’d hate to see a car before they “fix” it. $1,495 Auto Bond Fee – For some exterior coating on a 2023 vehicle? This feels extremely inflated. $1,199 Pre-Delivery Service Fee – No explanation was given. $730 Non-Tax Fee – No explanation given. $2,850 in Taxes (expected) These add-ons pushed the vehicle to $42,000 (including the tax). None of this was disclosed upfront. In the end, I purchased a better, upgraded Palisade from a private seller for $29,000, and even after tax, title, registration, and a 2-year tag, my total was still far less than what Jenkins was trying to charge. Between the lack of transparency, the condition of the vehicle, and the excessive hidden fees, I can confidently say I will never shop at Jenkins again. I will actively discourage family and friends from buying here.
Lori Thomas
★★★★★
2 weeks ago
Maleek our salesman was a joy to work with. He is very courteous and knowledgeable. Nathan the sales manager was very knowledgeable about all the financing discounts even ones we didn't about. I would recommend them to anyone. They both helped us getting the perfect SUV at the perfect price.
J Gable
★★★
☆☆
3 months ago
Don’t deal with Jenkins Kia for services if you want to be treated fairly. I took my 24 Sorento in because it was hesitating and then the rpm were racing. On November 3, they said there was nothing wrong, it acted the same driving home. Took it in November 10 and they said it needed a new transmission and had to order it . We had a trip to Pennsylvania planned for November 18- December 5. They gave me a loaner, but I was told I couldn't drive it out of state. Okay, the car should be finished in time for my trip. Got a call the next week that the transmission they put in would not go out of reverse, so they needed to order another new one, now my car will not be ready for my trip. They got me a rental from Enterprise and would pay for it only until my car was finished. Since I was out of the state ( which they were fully aware of) I could not return the rental and pick up my car on November 28 when I was called that it was finished. Enterprise called me not 10 minutes later to go to an Enterprise agent in Pennsylvania to get a new contract that day,because I would have to pay the remaining time of rental. I feel that because my car as not repaired because Kia's transmission was faulty which nessitated a second order, I should be reimbursed for the rental costs I incurred. The service manager said there is nothing HE can do and I have to fight with the company myself. I don't feel this is good customer service.
Shanon Singleton
★★★★★
2 weeks ago
I had a unique situation and Malique took the time to listen. I appreciate his patience and kindness and working with his manager so I could bring my Sportage home.
Danielle Mayberry
★★★★★
3 weeks ago
I recently traded in my Kia Forte for a new Kia Sportage. Worked with Fabian and he was incredibly helpful, kind and knowledgeable. He picked the perfect car, on the first try when showing us vehicles. This is my second vehicle from Jenkins Kia Ocala, I would do business with them again. I previously visited months ago and didn't have the greatest experience for other reasons, but this recent visit was a million times better.
Aleshia Hutchison
★★★★★
Edited 3 weeks ago
Our experience with this dealership has been nothing short of amazing. Our sales guy, Brad, was very kind, professional, and worked way past business closing to make sure we got the vehicles we wanted. My finance person, Sheriff, was helpful and explained everything thoroughly. I would absolutely recommend this location and staff that we worked with. Nothing but good things to say about them.
Julie Sherman
★★★★★
5 months ago
I wanted to share some feedback about my recent visit. I had the pleasure of working with Jon, and I have to say, he was outstanding. I have always purchased Toyota’s in the past… I never expected to seriously consider a Kia, but Jon’s professionalism, thorough explanations, and respectful approach made me feel genuinely comfortable. He was informative without being pushy, and I truly appreciated that. I loved the Kia Sportage safety features, style, screen, panoramic sunroof, etc! Unfortunately, my experience shifted when it came time to discuss numbers with Barry. I will not go into detail here, because Elizabeth called me and was able to turn everything around. Both Jon and Nate were able to not only give me a great deal, but did so with respect and transparency. In the finance department, Hani took the time to explain everything with detail to make sure I got the right interest rate and I was comfortable with the monthly bill. He was super patient! Again, Jon, Nate, Elizabeth and Hani provided an exceptional experience when purchasing my new car. Thank you for taking the time to read about my experience.
holly fouchia
★★★★★
2 months ago
Had the BEST experience here! My son was purchasing his first new car today and bothers Steve and Shane were incredible! No pressure! Extremely knowledgeable! Highly recommend them! Manager Nate helped get him properly financed and we were out the door! Never felt like we were sales pitched too! If need a car ask for Steve P you will not be disappointed!!
Kristi Gibbs
★★★★★
2 weeks ago
We had an amazing sales experience with Fabian at Kia of Ocala! He was polite, respectful, and made the entire process smooth and stress-free. Fabian helped us get into a Kia Telluride and made sure we felt comfortable every step of the way. He was friendly, knowledgeable, and never pushy, which we really appreciated. Highly recommend asking for Fabian if you’re looking for a great car-buying experience!
ALBERTO RUIZ
★★★★★
3 months ago
Josh was amazing to work with. He took his time and showed me all my options, great job! Brought a 2025 Telluride, very comfortable. Sheriff in finance was great to work with! Very knowledgeable and professional.
Giordany Caban
★★★★★
3 months ago
Highly Recommend Joshua I've had the pleasure of working with Joshua, and I can't speak highly enough of him. He's knowledgeable, provides excellent options, and guides you through the process with ease. His friendly and dedicated approach is truly impressive. I'm more than happy to recommend him - 100%!
Cormella Murray
★★★★★
3 months ago
My recent visit to Jenkins Kia was great the staff are very pleasant, my salesman Isamel was knowledgeable and professional. I went to have my car serviced and left in 2026 Kia Sorento they made everything easy and fast to process the sale. I recommend you to visit for yourself in the experience.
Arneli Alba
★★★★★
3 months ago
I recently purchased my 2025 Kia Telluride from Jenkins Kia, and the entire experience was outstanding. My salesperson, Hantz, was incredibly attentive, knowledgeable, and made the process smooth and stress free from start to finish. The whole team from finance to service has been absolutely topnotch. Everyone was professional, welcoming, and truly focused on making sure I was taken care of. I’m extremely happy with my purchase and would highly recommend Jenkins Kia to my family, friends, and anyone looking for a great car buying experience.
Emily Stoterau
★
☆☆☆☆
2 months ago
I’m not sure how this dealership has any positive reviews. We came in to look at a new K5 GT line with a sticker price and online advertised price of $30-$31k. Obviously this doesn’t include tax, tag, title, and expected $1-$2k in dealer fees. I came in, and was upfront that I had about $8k of negative equity rolling in. I did the numbers myself, well in advance, and still would have been able to lower my current car payment significantly. The sales guy Daniel was very nice, informative on all the vehicle features, and quick to answer any questions. When he came back with numbers I about fell out of my seat. Somehow, an advertised $30-$31k vehicle now came to $47,000 BEFORE my negative equity, and $55k after. FOR A SEDAN. He’s doing the best he can with what he’s got, I knew a deal wouldn’t happen at that point though. He gets some manager, doubt it was finance as those guys never leave their office chairs. Manager then tries to mansplain to me about how I had negative equity and that’s why the price was so high. When I walked in knowing I had negative equity and explaining that to the salesman. $8k of negative equity doesn’t make a $31k car $47k out the door. The estimate sheet put it at a $1000 car payment which is ridiculous and almost double what I pay now. Then the manager asks me HOW HIGH I can go on my payments?! Buddy I could pay the car in cash, but it’s not about how much you can swindle out of. Then when he learns this, he asks how much more money I can put down, as if taking more of my money helps the sales price at all. They tack on over $8,000 in “optional upgrades”, but then try to tell you that it isn’t optional (which Florida law prohibits this, by the way). My current SUV wasn’t even that expensive, and my husband’s truck he purchased last year was $23k out the door. Save your money. Save your sanity. This was our 2nd attempt at buying a car here in the last 3 years, and it’s just not worth the headache. Daniel was great, but Jenkins is trash.
Jessica Clayton
★★★★
☆
2 months ago
On 12/20, I walked in to Jenkins Kia to see what options were available to me with my 2022 Kia Soul I purchased 3 years ago (right off the showroom floor). All I wanted was to come in to seek assistance on lowering my monthly payments and refinance. Johnathan Hernandez, Nate & Hani in Finance got me just that and much more! I got me my LOWER PAYMENTS (by at least $100+ a month), a NEWER YEAR (2023), FULLY LOADED LX (upgraded from the basic stock EX). Best birthday present ever for myself! **The reason for the 4 stars is ONLY because there are a few superficial scratches on the doors and hood. Yet, Johnathan and Nate already scheduled cosmetic repairs on 12/22, so I’m rooting for that final 🌟 tomorrow!**
Dylan Simon
★★★★★
2 months ago
I just bought a brand-new car from here and I couldn’t be happier! If you’re heading in, definitely ask for Joe. He made the whole process so easy and actually listened to what I needed. He managed to get me into my new Kia for just the right price without any of the usual back-and-forth stress. I was also really impressed with the trade-in deal he gave me. I felt like I got a great value for my old car, which made the upgrade a total no-brainer. Joe is super chill, helpful, and didn't make me feel pressured at all. Seriously, if you want a fair deal and a smooth experience, go see him!
A. Rene'
★★★★★
Edited 3 weeks ago
Thanks to Luis I was able to get rid of a vehicle that gave me nothing but headaches and get something beyond reliable for me and my kids. Not only did he work with me financially he went above and beyond and stayed later than his schedule to make sure we were good. I also want to thank Nat in the finance dept. He was a pleasure to work with & he made the signing process easy and entertaining. Thanks again Luis & Nat! KIA is lucky to have you both 💯🙏🏽
Charles Adolf
★★★★★
2 weeks ago
This was a very refreshing purchase experience! Our sales rep, Brad Dechent, was very honest and straight forward with us. I have bought many cars. Usually I purchase over the internet and have to travel out of town to get the "deal or price" I want. I do not buy into "dummy stickers" or "Dealer add-ons" even though the dealers usually try to convince you that you must pay these items. Brad was different, and did not try to pull this. If fact, when he knew I was going out of town to test drive a competitive vehicle, he called another local dealer and arranged a "no pressure" test drive of the exact other vehicle for us, and we were able to go straight to the Sales manager at the other dealer. Never had that happen. After the test drive of the (other car, not Kia) we decided we liked the Kia Sportage PHEV X-Line Prestige better. Brad saved us a long trip and waste of precious time and gas. We went back the next morning and bought the Kia from Brad. I could not be happier!!! I got the price I wanted, the car I wanted, and found a new, TRUSTED sales rep. I dont know what I'll buy next, but I will be talking to Brad before I decide. Thank you Brad!!! Thank you Jenkins Kia of Ocala!!!
Stacie Migliore
★★★★★
a month ago
This is the 2nd Kia Sportage I bought from Jenkins. Brad was great! He was very knowledgable and patient. He thoroughly explained all the details of the lease and fees. We did everything over the phone and they delivered the car to me in Jacksonville and took my trade in. Easy, smooth, no hassle car buying experience ever. I will be a customer for life. Call Brad he really knew his stuff and helped det up the features in the car and the app!
Malisha & Jimmy Rivera
★★★★★
a month ago
Great Prices, Great Value, Awesome Selection, Awesome Customer Service with a Smile 😊, Everyone who helped us went above and beyond to get us into a very reliable vehicle. Stephen didn’t stop until we had a great deal in front of us and Hani was excellent in executing an awesome vehicle package for us. Safety First with Jenkins Kia of Ocala and also did not try to break my bank either. Grateful, Thankful and Extremely Happy 😊. Highly Recommend browsing, buying from Jenkins Kia of Ocala, FL. It’s just like they are family 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ Jimmy & Malisha Rivera Inverness, FL.
