Google Reviews
Byron Brown
★★★★★
2 years ago
I had three cars detailed and cleaned today. Very satisfied with the service and the results. I would highly recommend dropping the car off. Otherwise you're in for a hour and a half to 3 hour wait depending on how busy they are. Very nice waiting room with plenty of leather seating. That was in great condition and like most other waiting rooms in other shops. I appreciate this. Complimentary drinks and snacks also. Again, I recommend!!
Dawn Kenneda
★★★★★
9 months ago
I had my car detailed last Thursday and today they shampooed the carpets and headliner…. They both looked amazing (like a brand new car) , they were very friendly and I would recommend Hourglass Auto Spa!!
Samantha Lee
★
☆☆☆☆
Edited a year ago
Have been here MANY times over the last two years and have referred several friends. Shocked to see the price increased by 45-50% (depending on the package chosen) since last time I was here. What was once a great deal has now become unreasonable for the service provided. Editing to add: to suggest that I am providing an inaccurate review further discourages me from returning. I based my 45-50% increase on the fact that your $35 option increased to $59 (68%) and your $59 option increased to $89 (50%). Additionally, in your response, you stated that the increases have been "incremental". When I expressed shock to the increase while at the business, the employee said that this is the first rate increase in seven years; that doesn't sound incremental to me. I will also add that after reviewing the "detail" that I paid for, the trunk of my car was not vacuumed thus negating the idea that the work is superior to what I can get elsewhere.
Staci McCormick
★★★★★
2 years ago
They did a fantastic job the car looked brand new inside and out! We did the executive spa bath everyone that saw it thought I paid so much more.
Kimberly Totty
★★★★★
7 months ago
Excellent customer service. I had my car detailed and it looks fantastic. Worth every penny.
Holly
★
☆☆☆☆
11 months ago
I am in shock with how horrible the customer service is here. Even from management. I have been here a few times. Each time they did a poor job with the detail. This last time March 19th was after the snow storm I figured I would give them one last shot. There was a wait. Lots of people and I had an emergency and had to cancel. This was 2 weeks ago and I have yet to receive a refund. My bank has stated they have not received anything from them except the initial charge. When I called the manager was extremely rude and even hung up on me. I will be turning this over to someone else.
Alexis Muro
★★
☆☆☆
3 years ago
I got the $65 dollar wash. Usually when I go they do a good job but this time I feel like they didn’t even try to clean the interior. They still left dirty stains in my car. Definitely wasn’t pleased with the job.
Michael Firey
★★★★★
Edited 4 years ago
Great place! Quick service! I've taken several vehicles in and the attention to detail is great!
Danny Montealegre
★★★★★
4 months ago
Recently had 2 of my cars wash here, service was Amazing friendly the lounge is great.
Kenneth Solomon
★
☆☆☆☆
a year ago
Just picked up my car from here noticeable spots that were not cleaned in the front, these spots could have easily been cleaned not sure why they skipped over them.
Tim Bradley
★★★★★
10 months ago
Ha, I was so happy and content that I completely forgot to leave a review until I was just sitting at home thinking about how good of a job they did. Fantastic work, better work than I paid for. These guys definitely put more value in the dollar and for the price that they charge, it's a really great deal. If you're looking for a good spot to get your car cleaned, give this a swing. Thanks again guys!
Tina Craig
★★
☆☆☆
Edited 2 months ago
I had a sonic card and $3 taken by staff while detailing my car. I called to complain. They never called me back.
Kenneth Easter
★
☆☆☆☆
a year ago
I had not one but two details done here within a week due to dealer accidentally requesting basic detail first time. The basic detail still includes basic clean on inside and out. And at bmw is $149 The spa package is what I got the second time which is supposed to include full detail including shampoo and leather treatment. $199 After getting the car back I will say it looked great outside. Inside however has more to be desired. I’m used to random things getting missed it’s not my first time getting an auto detail but 👀 pics included below, I feel like the dash and instrument cluster should be the first focus…. I called this location and was just told how my dealer signed me up for wrong detail. If you review these pics this should’ve been cleaned on even a basic detail.
Debra Pendergraft
★★★★★
5 months ago
I just left Hourglass! Superb! Over the years I heard that the bugs left on your car cause the paint to be eaten away a bit. The bugs on the front of my car, even though, I washed my car at least once a month did this very thing. The manager at the car wash explained this and even tried to remove them. Even with more wax and elbow grease the bug splat did not budge. They were kind enough to show me and to try to remove them! I highly recommend them.
Melissa Mendoza
★★★★★
11 months ago
Wow! My minivan looks brand new!! You cannot beat the value, service, and quality. Definitely recommend. The waiting area was very comfortable and I appreciated the free coffee!
John Suire
★★
☆☆☆
2 years ago
Used them since even before they were Hourglass. Bought the $89.95 executive package plus another $20 to have the engine compartment cleaned due to setting in a garage on a very well-kept truck previously only driven a few times a year. Engine compartment barely sprayed off, grime still on the wheel, hubcaps not in a state condusive to a hand-washing per package details, and above all, a nice paint chip on the hood that was NOT there when I arrived. After calling, I was told it had to be a rock or something. No ding like a rock hit. Nothing hit the windshield. Looks like a watch or jacket zipper from leaning across the hood, but what do I know. They offered to clean the wheel, hubcaps, and engine compartment, but no paint correction or touch-up on the chip. While I won't be using their services again, I will most definitely do a meticulous walk around before I leave the next place I do business with. Or just save $100+ and do it myself. Disappointed more than anything.
Jennifer Stephens
★★★★★
a month ago
Hourglass crew did a fabulous job on our vehicle!! The staff and owners are very friendly. Definitely will bring the rest of our cars. Highly recommend!
Lynsey Schwing
★★★★★
2 months ago
Love this place ! We take our vehicles here about once a month . They do a great job! And so friendly ! Derek is awesome!
Healthy Bunny
★★★★★
4 months ago
Be prepared to tip well b/c Hourglass Auto Spa does not charge enough for how thorough they are. After basic cleaning, I will definitely return for detailing.
Savannah Fuller
★★
☆☆☆
2 weeks ago
LAZY WORK for too much $$! Called ahead and was told there was a package for $65. I was going to sell my car after and want extra detail on seats-quoted $100 for seat shampoo. I had an appointment for 9am and was told about 3 hours. After 5 hours at 2pm I called and they said it won’t be done until 5pm(8hours later). Went to pick up and they said my total was $225! The lady was not helpful and I had to pickup my kids from daycare so just paid. But when they brought my car around the detail cleaning was poorly done. Seems like they didn’t do my car until end of day and had to rush. There was still dust on my air vent slates, the dash panel with speed, and the door pockets weren’t vacuumed or cleaned. I had pre-cleaned the car so there was no trash or personal items.
