Google Reviews
Stephanie Vlosich
★★★★★
a year ago
We always have a great experience at Honda, especially with our service manager, Roy Sellers. Roy communicates so well with what’s going on and he gives you a number to text for updates. It gives me peace of mind to actually have a contact name and number when I need to follow up. They deliver what they promise and on time.
Barbara Herndon
★★★★★
2 years ago
My service advisor was super helpful. Although I requested one service, he advised that a repair was possible instead of a full replacement, saving me thousands of dollars. This was by far the best experience with Honda dealership as others previously visited were not through leaving me to go to this dealership to repair what they should have. I appreciate that is Service Department provide quality service. Thank so much, Barbara H
Claire Paradelas
★★★★★
a year ago
Gerald Lieteau was so very helpful in assisting me with finding a car! 100% wold recommend!
i J
★★★★★
Edited a year ago
My experience at Royal Honda was great. The service team completed all necessary repairs quickly and accurately. My service advisor, Jared Hirsch, kept me informed and made sure I was well taken care of. I give my personal experience a 10 for above excellent.
Gm Properties
★★★★★
2 years ago
Mr Herman made the wait time while waiting for my car to get serviced go very smoothly. He was polite and courteous by keeping me informed and assuring me that I would not be waiting there as long as I had experienced with other service appointments elsewhere….He is a great example of how customer service should be exhibited! Need more reps like this in order for customers to feel comfortable and happier especially with drop offs and waiting for service work to be completed! Thanks and keep up the great work!
Michael Penn
★★★★★
a year ago
Every time I have been to Royal Honda for any type of service they are always friendly, courteous, and professional. I haven’t had the opportunity to have my same service advisor each time I visit, however that is fine because each one treats you same as mentioned. I would like to give a special recognition to Jeremy Mitchell who in my opinion went above and beyond his title due to the recent and I mean recent transition into their new building which happened to be the same day as my scheduled appointment. Even though Royal Honda was going through some growing issues, Jeremy was still “Johnny on the spot” keeping me updated with my vehicle’s progress. Thanks Jeremy for a job well done and thank you Royal Honda for being consistent with your team’s training. Michael Penn owner of a 2022 Honda Pilot.
Mary Mullins
★★★★★
Edited a year ago
Outstanding personal service. Roy makes us feel appreciated. He’s competent and knowledgeable. We can trust and value his recommendations. The mechanics have never let us down either. Love the secure feeling that the car is ready to go and can handle whatever the road has in store for us. Thanks for a great car and the service to keep it that way. Royal Honda is indeed royalty in the dealership realm.
Arienne Ehrhardt
★★★★★
a year ago
I have had nothing but great service at this dealership. Recently I had to go in for a repair and Sean made sure it was done quickly & he got me in immediately.
Don Serpas
★★★★★
a year ago
This was my first visit to Royal Honda's service dept.The team was flawless. Everyone with the service team had a certain responsibility making the overall experience worry free. They were busy but my wait time was minimal. I was assigned a team member that took good care of my visit from start to finish. I was told what was going to be serviced on my vehicle along with the cost. My salesman, Marco, when I purchased my truck promised to me that Royal Honda and him would take excellent care of myself and my truck for as long as i owned it. From Marco to the service team, I know I will always be taken care. Thanks to Everyone, Don S.
Brianna Indovina
★★★★★
a year ago
Best experience at a dealership hands down! Working with Chad was so refreshing compared to other dealerships. I was in a not so great situation with my trade in and he was honest and worked with me to find the right deal. Everyone I came into contact at the Honda was friendly and accommodating. Great service all the way around. I will definitely be back and continue to send referrals their way!
Stephanie Park
★★★★★
a year ago
I recently had the pleasure of working with Sean Jones as my service advisor when I dropped off my car for service. Despite it being early in the morning at 7 am, Sean greeted me with a fantastic attitude and made the entire process incredibly smooth. His kindness and hard work were evident throughout our interaction, and I truly appreciate the effort he put in to guarantee everything went seamlessly. Thank you, Sean, for making my experience so positive!
Maureen Shea
★★★★★
a year ago
Felipe, our salesman, was so helpful and knowledgeable about the Honda odyssey I was buying. I had negotiated the price beforehand and he and Martin, the manager, didn’t try to tack on fees or extras. It was a very different experience than I’ve had at other dealerships when you go in prepared to be there all day. This was relatively quick, we would have been done in two hours except for being on hold with my insurance company. It was such a nice surprise and I’d go back to them for a Honda any day! ! And Felipe was awesome!
Robin Acrey
★★★★★
a year ago
Royal Honda provided a very wonderful service. Due to a manufacturers defect, my air condition was not working. The process was very simple. I dropped my car off. They called me when it was ready. I picked it up service with a smile. Joey was my service representative and he was very knowledgeable and explained everything to me. Thank you for such wonderful customer service.
Jeanetta Phinney
★★★★★
a year ago
We dropped our Honda Pilot off the day before we were scheduled for a service appointment. Check in was friendly and quick. Received a text message from our service advisor, Roy, that the techs were able to start working on our car (maintenance service and 2 recall issues). To our surprise the work was completed the day before our actual scheduled appointment!! Roy communicated well and let us know what was going on every step of the process. Thank you for the great service!
Joseph Duplessis
★★★★★
a month ago
Joey my service technician was great. Made the visit awesome.
Rachel Gregg
★★★★★
a year ago
Had an appointment for 11 am Christian who I was meeting with was professional and showed us a couple of cars I was interested in. Ending up selecting the car I loved and the buying process was fast an easy
Mason Franco
★
☆☆☆☆
6 months ago
Had an appointment this morning Came in with a minor issue. I knew exactly what was wrong and how it can be fixed. I pointed it out to the technician. They told me that they would need to run a diagnostic treatment to figure out what was wrong and would be $250 regardless if it was fixed or not just to find out what the problem was despite the fact, I told him exactly what the problem was. Also have a leather nose mask for the car was told to be $200 for installation a process that would've taken two guys less than an hour to do.
Nathalia Wagner (n)
★★★★★
a year ago
Aton and Marco are the men you want to work with! I had my previous car for 9 year so I was nervous about getting a new car. They made the whole new car process so smooth and easy! I went in on a Saturday to view cars and made the decision on a Tuesday. They had everything ready for me when I got off of work that day to where I didn’t have to wait for many hours. Great experience and great car! I would recommend these two to anyone!
Jade Stevens
★★★★★
a year ago
My experience at the Honda Dealership has been nothing short of exceptional. Despite an unfortunate total loss of my first Honda vehicle, the team at the dealership made my return experience seamless and rewarding. Within nine months, I found myself purchasing not one, but two Honda vehicles, both brand new. Mr. Phillip Brock, my salesman, deserves immense praise for his knowledge, courtesy, and patience. He took the time to truly understand my needs, guiding me effortlessly towards the perfect vehicle. Making such a significant decision can be daunting, but Mr. Brock's persistence and expertise made the process smooth and stress-free. I must also commend the finance officer, Mike, for his exceptional service. Within just 45 minutes, he had me approved for my loan, allowing me to drive off the lot in my brand new 2024 Honda CR-V. The first vehicle I purchased was a 2023 Honda Accord Hybrid Sport, followed by the 2024 Honda CR-V Hybrid Sport. Each step of the way, the team at the Honda Dealership exceeded my expectations, ensuring I left satisfied and confident in my choices .To everyone at the dealership, thank you for your outstanding service and dedication. Keep up the excellent work!
Adam Laliberte
★
☆☆☆☆
3 weeks ago
You probably have a better chance of getting someone at The White House on the phone than their servicing department. I brought my vehicle in yesterday because my TPMS was having problems, and after spending almost $2,000 for them to basically fix everything else on my car, my TPMS light is still acting up (even after I attempted to recalibrate it). I've tried calling my service advisor 3 times today and neither him nor anyone else in the department can seem to help me.
