Google Reviews
Rebecca McWilliams
★★★★★
2 months ago
I was so satisfied with the customer service I got at Bergeron Volvo Cars! I felt very comfortable with the whole staff, and my salesman Billy was great! Thank you to Bergeron! I love my new Volvo!
Ruth Johnson
★★★
☆☆
3 months ago
We brought our Volvo XC60 for routine maintenance. The tire pressure was checked. We live over 60 miles away from Bergeron I called the representative to report the malfunction of tire pressure sensor. We took the car to a tire repair shop near our hometown. They checked tire pressure and reset the monitor. Better care to complete all service prior to departure of customer should be taken. This was careless and annoying.
Stephanie Burkett
★★★
☆☆
Edited a month ago
I wanted to make an update to this review and give all the credit to the service manager Wesley. I was reluctant to bring my car back to Bergeron due to past issues, but had to utilize a warranty that was still in place since purchasing the car so I brought my vehicle in. At first there was some miscommunication about the situation, but after speaking with Wesley I was directed on what needed to be done. While they had my car Wesley provided updates to me on the repair and made the situation seamless and easy. Thank you to Wesley! I bring my Volvo here every 10,000 for service since I purchased the car at Bergeron and every time there is some sort of communication issue that offers no resolve. When it's time to sell my Volvo I will not even consider dealing with Bergeron and won't do business with them in the future. Too many better options to explore.
Donny Grazano
★
☆☆☆☆
5 months ago
Service department is a nightmare. Not only do they have my car longer than promised they didn’t have the courtesy to call. Have not returned any calls. Just decided to keep my car over the weekend as well. No loner cars. 6 week wait at best. You spend a premium to have a Volvo and get this kind of service. Never before have I had this experience with other Volvo dealers. Now I’ve lost work days and weekend plans ruined. Think long and hard before getting involved with this place
Patricia Bernard
★★★★★
2 months ago
I had my car serviced and dealt with Cole, such a polite and helpful young man. He took his time to explain everything to me and was patient With all of my questions. A very pleasant experience, he sure was raised right. He has my stamp of approval!
Paige Skeldon
★★★★★
2 months ago
Brought my boyfriends vehicle in for service and Cole was great to work with. He was efficient, straightforward, and made sure everything was handled without any hassle. Really appreciated how smooth he made the whole experience!
John P. Fischbach
★★★★★
2 months ago
I needed new wiper blades, and Peter Breaux helped put them on as I couldn't get them on myself. I've had 5 Volvos over the years...at least two sold to me by Peter. Now he's always available to help me as my service advisor. Hes what keeps me coming back to Volvo to get my cars serviced at Bregeron.
D.J. Saborio
★★★★★
2 months ago
Peter Breaux is incredibly professional and helpful, always providing top-notch service whenever I encounter issues with my XC60 Volvo. It’s my fifth Volvo from Bergeron, and Bill and Billy in the sales department are truly amazing salespersons. You feel like you’re being treated like family.
Beatriz Caro
★★★★★
2 months ago
During a a road trip engine sensor light came up on my 2021 Volvo XC90 (Volvo owner since 2005) called Wesley as I always do and he advised about possible reasons and had my car scheduled for a revision as soon as I got back in town everything was done while I waited. Wesley is the best he is so knowledgeable and courteous. I will continue to service my Volvo at Bergeron indefinitely of course under Wesley's guidance.
Melody Benton
★★★★★
2 months ago
The SERVICE department at Bergeron is great and mainly due to my service advisor Wesley! I have two Volvos and bring them in for service largely due to the fact that Wesley is there. I’ve been going there for 15yrs and he is the most thorough and honest advisor there, which counts. No gimmicks or games, and answers all my questions, which are many. Not sure if the service department would thrive without him. Kudos!!!
Barry Faust
★★★★★
a month ago
Bergeron started the evaluation of the vehicle the next day and started the repair job immediately. I thought the vehicle turn around time was excellent compared to another car dealership I have used in the same vicinity. I thought the price for the repair was fair. I was very pleased with experience.
Seneca Hennrich
★★★★★
a month ago
This is a shout-out to our technician, Cole! He was so patient with me on the phone when I had questions about our warranty, parts, etc. And then, after he’d fixed our issue in a timely manner, he went above and beyond. We arrived to the service center at 6:05, thinking it closed at 7pm. Cole was walking to his own car to go home and instead asked us what we needed and then went back into the shop to do the paperwork and ensure we left with our vehicle that night! We don’t experience customer service like that very often. Thank you again, Cole!
Susan Couhig
★★★★★
3 months ago
I received the most prompt and courteous assistance from Peter in the service department. My two issues were not major but he took care of them in such a professional and kind manner. I wish all my experiences with businesses were this good. You have a great employee on your staff.
Mike T
★★★★★
2 months ago
Had a great first-ever service experience with Volvo. I scheduled the 10k service and a front windshield replacement on my XC90, and everything went smoothly from start to finish. I really appreciated them charging the battery, and they went above and beyond by buffing out a scrape on my bumper - totally unexpected and very much appreciated. Big thanks to Cole for the excellent service.
Tyler Breaux
★★★★★
a week ago
Having my vehicle serviced was easy and painless. The service staff was friendly and helpful. I want to thank Peter Breaux for going above and beyond while taking care of of me! Would definitely recommend!
Sandra Duvic
★★★★★
3 months ago
Two weeks ago I leased a 2026 Volvo XC60 and I truly have been enjoying this car. It is a very comfortable riding car. I appreciate being able to test drive two different cars on roads I frequently drive which helped me make the decision on the car to lease. The salesman, Billy Thomas along with Bill, the manager, made it such great experience for me especially with this being my first leased vehicle. I highly recommend you go to Bergeron Volvo for leasing or purchasing a car. You will be happy you did!
Victoria Cerniglia
★★★★★
2 months ago
Cole is hands-down one of the best service advisors I’ve ever dealt with. He’s knowledgeable, honest, and actually takes the time to explain what’s going on without talking down to you. Communication is top-tier — you never feel left in the dark wondering what’s happening with your car. The process was smooth and stress-free, and I feel taken care of. Highly recommend asking for Cole!
James Wade
★★★★★
a month ago
I have purchased more Volvos than I care to admit from Bergeron Volvo. The XC90 just came out of the Service Department and the attention I received was great. Peter Breaux, my Service Advisor was kind, attentive, and knowledgeable. He communicated with me via fax and phone throughout the whole process which was much appreciated. I was very pleased with the whole experience.
kris f
★★★★★
a month ago
While online scheduling is convenient, I do like to call in to schedule a routine maintenance! Always super easy and usually able to get in when convenient for me! I was able to drop off the day before and pick up when ready due to not being able to wait with a young child! I love that they send over the car report for you to deny or approve the work needing to be done! The process is always super easy and I always feel like VIP at Volvo!
Katie Kelly
★★★★★
3 weeks ago
wow, what an upgrade from Walker Acura! All the tech features Volvo offers- upgrades via over air, getting push notifications on the Volvo app saying you are due for maintenance… While I was getting my oil changed, I got a push notification saying “more work is recommended,” with pricing.. so nice that I got it while I was waiting.. and able to approve. EASY. Seamless. Efficient. When I took my car in for the oil change they vacuumed my drivers side and even did a basic wash. I highly recommend not only Volvo, but Bergeron Volvo. This is THE experience that I have never had. Thank you Bill and Billy! Excellent service- top notch! And Wesley who helped with my maintenance!
