Google Reviews
KurtW
★★★★★
9 years ago
The service here rivals any big box store. Prices can be competitive and the variety of products make this Ace a great place to shop at. Parking can be a challenge due to the location and small lot, but that said, I've never had too much difficulty finding a space.
Dee Reef
★★★★★
7 years ago
Thank you Enrique and all San Mateo Ace employee for awesome customer service. I was stuck with 4 gallons of base Benjamin Moore paint purchased from orchard supply with no color ( I did not know when I bought it) . We visited Grays paint in Burlingame and the person there was completely rude. We came to Ace store in San Mateo and they are super friendly and helpful. They help us out and gave us a great impression of the store. Will be coming back! Thanks all!
Max Reinhardt
★★★★★
9 years ago
This place is absolutely wonderful. I shop here frequently and would encourage others to do so, please keep the local hardware store alive! I have had nothing but stellar customer service every single time. It feels like such a rarity to go to a place where you're asked if you can be helped and the staff seems to know where things are or how to order them in the event that they don't have it. Are the prices above what you might pay at OSH or Home Depot, but only nominally and that is a-okay with me as this store has a dedication to serving it's customers that could rival or even beat places like Nordstrom. Every time you find yourself feeling lost at a big box store and that the employees seem to actively be avoiding you, please go and take a look at Hassett as I guarantee you that you'll be back when you need something. I also find the location great as I live in downtown San Mateo and it's a nice walk to the store, instead of having to use a car to get to any other hardware store.
Cameron Tabrizi
★★★
☆☆
4 years ago
The staff was amazing and kind. I visited the store to make a copy of a car key and a house key. The car keys worked very well but the house key did not. I had to visit 3 times to get a working house key. Although the keys didn’t work they were very kind and replaced the key for free. Also very cheap!
Tim Grant
★★★★★
2 years ago
Great old school hardware store, well staffed and they look after you if needed. Beats the big box guys for day to day needs. No hassle returns and a great section for any kind of nut, bolt or screw you would ever need.
Shoshana Gleit
★★★★★
3 years ago
Always go here if you want helpful professionals willing to answer your questions. Hassett Ace is great. Avoid Home Depot at all costs - they act like it is an inconvenience to help customers who aren't professional construction workers. I love the way Hassett Ace employees have good attitudes towards customers doing small projects. They help with recommendations on what to purchase for my projects and are kind about it.
Yvonne Thung
★★★★
☆
7 years ago
Nice old fashioned hardware store that carries everything a person might need to run a smooth home. They always seem to have odd things in stock if you need to repair stuff: screws, nails and hooks and you can buy just a few, instead of a whole box. Kitchen ware, items for the car, bathroom necessities, garden supplies, and much, much more. I f they don't have it they will try to get it for you and other customers. Nice to go there and feel they care.
Jonathan Y. Lee
★★★★
☆
2 years ago
This location is larger than it seems and includes a whole host of items for those DIY'ers. You can check online, but sometimes it's not always updated. I was looking for a gate lock, but it wasn't in stock as it showed online. They always send out 20% coupons in the mail, but be sure to read the fine print as there's a list of things that you can't use it on.
H ST
★★★★★
7 years ago
Excellent assortment of nuts bolts washers springs etc. Support local hardware stores rather than the big box stores!
Cynthia E
★★★★★
3 years ago
This is an old school hardware store that is chockful of wonderful items and wonderful advice. It's easy to find an employee to help you - and help you they do! I've shopped here for many years. Recently, I needed to return something because it turned out I'd purchased the wrong item for what I needed - the return was also easy! And cheerful! Also - SCISSOR AND KNIFE SHARPENING! They have it - via old fashioned drop off and the expert does it and you pick it up the next week or so - or use the machine. I'm so glad to be able to keep my tools - cooking knives, sewing shears - in good repair thanks to Hassett. They also have oilcloth - big rolls of it. That stuff lasts forever and is useful to cover tables inside or out. Of course, they have everything else you'd expect in a hardware store - tools, paint, lightbulbs, get your keys made, etc.! All around, I love coming here - it's a cheerful, helpful, useful place. Convenient location - right by downtown but not in downtown. They have a small parking lot and there is also free street parking. Aisles are wide enough to allow for use of a walker.
Dave Haw
★★★★★
a year ago
Did propane exchanges effortlessly. I left the empty tank by the propane storage cabinet. Entered and paid the cashier and an associate came and helped me with the exchange Putting the tank in my suv. Great service.
Emely M
★★★
☆☆
3 years ago
Great store but would be helpful if they actually let their customers use the parking lot. Parking was covered by their giant trash cans.
Ann Loux
★★★★★
10 months ago
Love this store. And Ace. From the popcorn to EXCELLENT service. Wish I had my old tumbled down house to fix up! Still--will come to ACE for everything I need. (And lots I probably don't.)
Brian Padgett
★★★★
☆
3 weeks ago
Hardware store has everything I need… sometimes crowded but staff helpful
Simon Denton
★★★★★
Edited 6 years ago
Mike was a great help found me all the parts I needed in and out under 20mins great store lots of parts for jobs around the house! Also offer fluorescent tube recycling. 5 per person per day great for getting rid of my old shop lights that big box stores won't take..
Cam Mu
★★★★★
5 years ago
This hardware store has kept my home operational for 20+ yrs I’ve owned it and likely since their doors opened in the 1940’s as Wisnoms’s the staff is friendly & Knowledgeable! You can fill just about any need here from tools to Birthday gifts... Really! Today I bought acetone, replacement blades, paint, caulk, Soft scrub, compactor bags, a birthday card, reading glasses too Cute! Bird seed, and a plant moisture meter! The team member happy to carry it to my car!!
Terrie Acampora
★★★★★
4 months ago
Every experience I have had at this Ace location for over the last 1 1/2 years now was great, polite and helpful staff. I was pretty spoiled at my last local store, so I was reluctant to finally go, pleasantly surprised :)
Wei-Ai Tai
★★★★★
2 years ago
Reliable and helpful staff is the key to this Ace location. Been there many times, and the staff is always helpful and very knowledgeable. They deliver and assemble a grill for you (and take the old one away!), which is such a great service that no one else provides anymore. They also make copies of keys, and have propane tanks.
Andrew Bauer
★★★★
☆
2 months ago
Hassett Ace Hardware provides a reliable selection of hardware and home improvement products. The staff is generally helpful and knowledgeable, though at times assistance can be slow during busy periods. Overall, it's a convenient location option for everyday hardware needs. Minus one star only for its parking. It's not super convenient to have a hardware store in downtown, especially when you have large units to move. But overall great store.
Jase
★★★★★
8 months ago
Great local hardware shop with friendly and helpful staff. They have nearly anything you'd need from a hardware store so you can support these locally run shops instead of Home Depot or Lowe's. I recently bought some light chain to make a clothes line with in the garage and it worked like a charm (use hangers instead of clothes pins).
