Google Reviews
Melissa Halbert
★★
☆☆☆
5 years ago
Love the store! But all 4 women on the front end were rude, unprofessional and very dismissive of customers. 2 cashiers, 2 lines of 4 to 5 each. And one cashier closes her line, moving all to the only cashier. I watched 2 men put their merchandise down and walk out. I continued to shop so the line came down, I go back to front now 3 cashiers and a manager (female) and no customers. I checkout on a register that had a cardboard box in front of it, I placed all merchandise on counter as I could reach. The cashier was not rude but she was not engaging at all. Not the best shopping experience for sure...
Chad Roberts
★
☆☆☆☆
11 months ago
Brought a tool back that I was told I could return without a receipt. Was told that I could exchange as long as I purchased a warranty. They took 60.00 off returned tool without explaining that's how it works. Terrible customer service
Deborah Tatroe
★★★★
☆
8 years ago
Excellent prices on great tools and other things. They even have a few household, garden and kitchen items, along with a few toys. They carry wireless electronic alarms and lighting. There's lots to check out in there and they run great specials. If you get on their mailing list they send you coupons for free items each time you go there.
Ron Benoit
★★★★★
4 years ago
I had to return some items and get some different ones.Ms Sharrika was a tremendous help and had any and all information we needed. Wonderful customer service! She really seems to enjoy what she does as she is great at it!The store was clean and well stocked and employees seemed to be in good spirits. Thanks for the wonderful service, maam.
Jessica Cole
★★★★★
2 years ago
Good, but too distracting for men. It's like taking a woman to Ulta. If you don't need anything, keep driving like you've got a 4'7 guy in Dulley acting like he'll run you off the road even though you're doing 90. You should budget before you walk in the door, because they've got great stuff.
Joshua S.
★★★★★
4 months ago
Great selection, great prices.
James Harris
★
☆☆☆☆
7 months ago
I watched one of the employees put a returned defective multi tool a customer returned right back on the shelf…. Wow
Beverly Knoebel
★★★★★
8 months ago
Love the store. People need to stop stealing its so low class.
Nick Miner
★★★★
☆
3 years ago
Sometimes the workers are great sometimes they're not so great. That's the only reason for 4 stars. I've been to over a dozen Harbor Freight stores in 5 states. They're all pretty much the same and exactly what you expect. Cheap tools for temporary tasks up to some decent stuff that lasts a long time.
Ryan Lee
★★★★★
2 years ago
I decided to come to this location to look at purchasing a few little home tools for projects I have going on around the house and upon entry to the store I was greeted with outstanding customer service by a sales floor rep by the name of Debbie. She was quick to offer assistance and provide some deals that they have going on in store and just overall my experience with this location was really nice and very professional. Thank you again Debbie for providing top of the line customer service!
seth clave'
★★★★★
11 months ago
Harbor Freight is the go to place if you need to "that" tool you just broke or lost and need it need a quick inexpensive fix and want a good quality tool(s). It is alway nice to walk up n down the isles to see new products and they're staff are always friendly and help. I visit Harbor Freight atleast once every other week. HAPPY SHOPPING!!!🙂
Richard Harley
★
☆☆☆☆
a year ago
They are not return friendly. I bought an electric motor and battery charger, neither one worked correctly. After the 2nd try on the charger, I gave up but had to pay a 20% restocking fee, for defective product returns. So my 40 dollar defective charger with a 6.99 extended warranty plus tax yielded a 28.54 refund!!!!!! I lost 25 dollars on a 40 dollar product that was defective. Do Not buy an electric or mechanical item from these people.
Xb43
★
☆☆☆☆
3 months ago
The manager Bob does not know how to talk to customers. Needs further training. Or an attitude adjusment
Michael Haskett
★★★★★
a year ago
Went to harbor freight and got a buffer so I can buff my car and get the scratches up out of it. The paint got a 2-year warranty and my service is great and perfect. Everybody was good and they're the employees to help me find what I was looking for.
Selly Almendarez
★
☆☆☆☆
10 months ago
The manger was so rude ...even own employees said u need to report him for that... Will not spend one more dollar with that guy working there ...and i just bought 300$ worth tools they need anew manger asap !!! Would not help me with a car jack i needed said he can not walk towads me to help so he decided to yell at me ..i said if it bothers u to help a customer just say it ill ask another employee... But yet walks outside to do nothing walks in with a smirk... Will not shop there until u have new management
Deyanira Sosa
★
☆☆☆☆
3 months ago
They were rude as he'll they doesn't want to respect the warranty I use to bought everything that I need on harbor freigth but not any more
Rolend Chanette
★★★★★
a month ago
Sales people here always ready to help and answer questions .
dergrossee
★★★★★
2 months ago
At harbor freight Everything is great. Good tools & gears Great price Some last for years Which is nice.
Byzantine Eagle
★★
☆☆☆
a month ago
Purchased a Braun tactical light after waiting for it to become in stock. The tail cap latch broke less than 6 months since purchase. Harbor Freight customer service is absolute garbage, said the product is warrantied for 90 days only. Stay away, just buy TLR1 and go to Lowes/Home Depot, this shop’s products are garbage
Ronnie Linden
★
☆☆☆☆
3 months ago
Prior to sharing my observations from today's visit, I wish to underscore that my previous experiences at this establishment have consistently featured exemplary service. However, today's encounter did not align with those prior occasions. Today, I encountered an employee who exhibited a dismissive demeanor. My objective was to acquire a wet vacuum equipped with a pump system. I was summarily directed with the words, "aisle ten." Before I could request further assistance, the employee abruptly turned and departed. Recognizing that it was early and that morning operational routines can present challenges, I proceeded to aisle ten. Upon failing to locate the desired item, I sought assistance from another staff member, but I encountered the same employee. His behavior was the same, with one exception: this time he told me to go to "aisle eleven." The results were identical. In the past, the employees have walked down the rows of products to assist with the purchase. Not this guy. However, he was good at pointing a finger in the proper direction,turning and walking away, and saying, "aisle _______ whatever."
