Google Reviews
Alberto Perez
★
☆☆☆☆
Edited a year ago
I just took my 2011 Camaro for under coating and rust proofing. When I asked how they prep up the underside before applying the undercoating. He's response was not satisfactory. He said all they do is blow the dust off nothing else . I responded , had I known that, I would have washed it before bringing it here. I also asked what if the bottom is muddy? To which I got no response. He's attitude towards me seemed kind of reserved and not friendly . As far as the rust proofing goes . I'm still not convinced they actually performed it , because I couldn't find any obvious proof are signs that it was even done. With my busy schedule I have had time to go back and address my concerns.
jake w
★★★★★
4 years ago
I recently had my 2021 challenger detailed and the A+ package done and I am very impressed. Staff was very professional, the work was done in a single day and the I am very pleased with the quality the car looks better than when I bought it even after a week of daily driving. My car will only be detailed by great lakes chemical from now on.
Richard Rethoret
★★★★★
8 years ago
Took my suburban for rust preventative treatment. I wasn't completely satisfied with the coverage of the protectant. They were very attentive and apologetic and fixed it quickly and free of charge. Very service-minded and great to work with. Highly recommend these guys - it is obvious they put customer service first!
kristie jones
★
☆☆☆☆
5 years ago
Ruined my husbands brand new 2021 trucks paint job. Not sure why they had to buff a brand new vehicle out but they did and left scratches and swirls on the paint and plastic and then sealed right over it. It looks terrible. They didn’t even finish the undercoating on the truck, and the over spray was everywhere. The inside interior was supposed to be coated as well, they did the back seat and floors but didn’t remove the seat covers on the front seats, just coated the covers. When confronting them that we weren’t happy, they blamed the dealerships car wash yet they have a touch less car wash. The windshield coating lasted all of 2 weeks. Terrible job and terrible company to deal With. Went back to the dealership, they acknowledged all of the damage and refunded us our money. The paint job is completely ruined.
Matt Copp
★★★★★
2 years ago
Friendly and efficient. Have been there twice and each time was pleased. Have an agreement for more applications, so defi Italy won't hesitate to go back soon. Normally I fret auto services, but not here at Great Lakes.
Frank Boggio
★★★★★
2 years ago
They are the best. Friendly and knowledgeable. The once a year coating sealant has kept my 2019 pearl white suv protected and looking like new. Love this place!
Abishek Ravi
★★★★★
3 years ago
Took my new car from Metro Toyota as part of the new car detailing package to Great Lakes Chemical. They were extremely attentive, quick and efficient throughout the entire process. My beautiful car looks even better than when it came fresh from the dealership. I will definitely visit them again for my annual buff and shine!
Wyoma Smith
★★★★★
a year ago
My 2028 Toyota Camry is serviced annually by Great Lakes Chemical in Kalamazoo. When I turn it in, it is after a typical MI winter, and the interior reflects it. When I pick it up, it is spotless, like new. The exterior shines like it's fresh from a showroom. This shop is the best!
Sandy Warren
★★★★★
4 years ago
My first visit to Great Lakes and I cannot wait to return! My 2019 RAV looks brand new. Great service and staff.
B Ma
★
☆☆☆☆
a year ago
Very rude. Especially the so called ''manager''. They apply the ''cheap'' stuff, the buff and shine and windshield protection, then try to charge you for detailing claiming the car was ''not'' a clean surface. The car was detailed before bringing it to this rip off place!! My car was detailed BEFORE it was brought in. Free of dirt, grime, bugs and tar.
David Gross
★★
☆☆☆
a year ago
Arranged to have the exterior of my new used car detailed, as the car needed a good polish. Was very disappointed when I picked up the car to learn that exterior detailing at this shop did not include the top (roof) of the car! Nor did they take any effort to remove some adhesive residue on the chrome trim (which I did with WD40 when I got home). The portion of the car that was detailed looked great, (hence 2 starts instead of 1), but when scheduling an exterior detailing, since when does that exclude the top of the car. Should have gone to Tony’s in Portage. 😡
Roger Peters
★
☆☆☆☆
9 months ago
Had new truck rust proofed as recommended by Cole Nissan dealer. They used Great Lakes Chemical. Came with life time warranty to me the owner against rust out. Filed claim and was denied coverage as I did not have truck inspected by dealer at end of Mfg warranty period. Many rusted out area. Very poor workmanship,, inferior products, and warranty is useless. Management is a joke. Bad service. Don't waste your money.
Ryan Robinson
★★★★★
3 years ago
I purchased a new car from Tapper Ford and bought the package A+. Tapper Ford uses Great Lakes and I over happy with the results, they did a wonderful job taking care of my new vehicle and got it quickly on a short notice. Thank you both Todd and Desmond, Great Lakes and Tapper I will be recommending your service to everyone.
Denise
★★★★
☆
2 months ago
These guys got me in and out in a timely manner they rustproofed my 98 mustang so I can drive it this winter thank you so much
Ken Michalak
★★★★★
5 months ago
Bought the ceramic paint protection when I bought my new Subaru. Just got the buff & shine done and the car looks brand new again. Great customer service. Thank you.
Ayla Aktan
★★★★★
7 years ago
Whilst some of the reviews for this service and company are a bit mixed, I can vouch for their service and I am very, very happy with their service. I brought in a decently dirty Acura MDX and came back with a very clean car. I am very happy with the service and while it did take a bit, I planned to not have anything bumping right up to this appointment, and the waiting room was comfortable. Happy with the service provided and would definitely come back here if I needed a detailed car wash during the colder months (since I wash my own car during the summer).
Randy Cavinder Jr
★★★★★
5 months ago
JAVONTE IS THE BEST!!! Went there to get our car done and they always do a great job. But the one thing that always sticks out is Javonte and how kind and easy to talk to he is. He is literally worth the drive from Battle Creek just to see him. Thank You Javonte!!! Its my wife Samantha's 2025 Chevy Trax and always looks brand new when we leave. Thank You!
Chris Pompileo
★★★★★
2 months ago
Excellent experience with Great Lakes Chemical for rustproofing, undercoating, and paint protection. The team was polite, professional, and very easy to work with. They did a great job and the quality of their work really shows. Highly recommend them if you’re looking to protect your vehicle and keep it looking great.
Lee Sprague
★★★★
☆
3 months ago
Easy, quick in and out with an 8am appointment. My new 2026 Hyundai Santa Fe smelled like a newer car.
GDLK fan 4125
★★★★★
3 weeks ago
Andrew and the rest of the crew are awesome. He makes sure all of your questions are answered. The end result after a wash and the ceramic spray is just......wow. A mirror like shine. I also got the sound treatment and noticed a reduced amount of road noise on the drive home. A+ service today.
