Gerber Collision & Glass

Lindsay & James A.

★★★★★

3 years ago

Been here a couple of times now. Two different insurance claims. The staff is always friendly quick and courteous. The work seems to be done professionally and thoroughly. It's now my auto body repair place of choice in the Kenosha area.

Bakir Ali

★★★★★

5 years ago

Had them work on my Honda Civic for a front body damage. Service was done on time and professionally. Bob and other staff members were very professional and went out of their way to get things done in timely manner so I wouldn’t have to pay for rental out of my pocket. Picked my car in a week and it’s hard to say if my car was ever in a accident. Thank you Gerber. A big thank you to you Bob.

Cris J

★★☆☆☆

a year ago

I brought my car here after I was rear ended. Friendly staff, but my battery suspiciously died while my car was in their care. They also never replaced the LE on my Camry which I was told multiple times that they will call me when they receive the letters. This was back in Aug. 2023. I question why the LE was removed and not just replaced since that portion of my car was not affected by the accident.

Lisa Martin

★★★★★

2 years ago

Gerber does excellent work, and their customer service is tops! I received regular updates throughout the process, and they delivered ahead of schedule. I will definitely use them again for any car repairs.

Zoie S

★★★★★

a year ago

Customer service went above and beyond! I was consistently updated throughout the entire process! They were very quick with the tow truck and made everything easy! I would recommend!!! 😊

Mike Dingman

★★★★★

3 years ago

David was our service advisor and he was absolutely fantastic. He walked us through the process every step of the way and answered all our questions throughly. He is the epitome of professionalism. The repair happened very quickly and the car looks great!

Kathy Llanos

★★★★★

4 years ago

I literally never write reviews but I felt the need to write this review because they made everything so painless and easy. They are all so professional. When I needed to get my truck repaired in February they were fast and efficient. A problem arose and a part was on back order for a few months. They kept me up to date with it and when the part did come in they were able to make the repair as quick as possible. Would highly recommend bringing your vehicle here for any of your collision and glass needs

Carrie Mochel

★★★★★

11 months ago

Customer service was excellent, the text updates were much appreciated, my car was done a week earlier than what was expected, and my car looks good as new.

Laura Estrada

★★★★★

2 years ago

Jeremy and Bob were amazing as well as the ladies in the office. I received update calls frequently from Jeremy informing me of the next steps to expect in the repair of my vehicle. Updates via text message were super convenient. Highly recommend this repair shop.

Heidi Hughes

★★★★★

2 years ago

We had a great experience. Everyone at Gerber was friendly and informative. Our repairs were done with detail and in a very timely manner. They also cleaned the inside of the car with care, which was a great surprise! We will definitely recommend and return!

Kate Riley

★☆☆☆☆

a year ago

DO NOT USE THIS SHOP-I wish I could give zero stars! I took my car in for repairs to the right front passenger door of my car - which is 2 years old and was in perfect condition (besides the new dent that needed to be fixed). When I was told it was ready & I picked it up, which was at the end of the day on a Friday. I took care of the paperwork & was sent on my way. I was not shown my car before I left - I wish I had looked at it! While driving home I noticed a white substance all over the inside of the windshield! As I looked around I saw it all over the INTERIOR of my car in random places. When I got home & parked I saw that it was literally all over the car - in the back seat, on the inside of all of the windows, the dashboard, the speedometer display, even inside the air vents! It was splattered on the floor boards, inside all of the door jams, in the cup holders, inside the tiny circular sound system holes! I was unbelievably upset! I called Gerber before they closed that same day to find out what happened. The manager said he had no idea about what I was describing but I could bring it back the following week and they'd take care of it. When I took it back, he looked at it & said it was nothing that could have happened there! He said "maybe you don't remember it being like this when you brought it in"!! It was absolutely NOT like that when I brought it in!! He did try to clean it off, while acting like he was doing me a favor! He had to use a razor blade to get whatever it is off the inside of the windshield! I asked him to speak with the worker who did the repair to the door-to try to find out what happened & the manager wouldn't do that. I left after an hour, still not knowing what happened & it STILL not being right. The next day, the white stuff was back on all of the places he wiped it off from! I still have no idea what the white stuff is or how to get it cleaned off! I wish I NEVER took my car there! They did not even do a great job fixing the dent! He told me to go back in 6 months and they'd try buffing it! They ruined my car, and they lied about it!!

Joyce Dohnal

★★★★★

2 years ago

I am truly amazed at the courtesy and customer service I received from Jeremy as well as the rest of the staff I came in contact with. I had an issue with my splash guard that needed to be replaced. Jeremy explained my options and was upfront and honest with the estimates. I ultimately bought the part independently and Jeremy and his staff put it on for me at no charge!! I couldn't believe it! There are truly good people and companies out there who aren't trying to nickel and dime their customers and Gerber is one of those companies! I appreciate the entire staff for all you do and the respect and good service that you provide. Thank you so very much!

Elaine Schumacher

★★★★★

4 months ago

Great service. Always kept us updated on pricing and progress. Definitely recommend them

Madisen Polk

★★★★★

a month ago

Kind staff, very communicative & timely with my repair! Will absolutely use for future repairs.

Marcelo Franco

★☆☆☆☆

5 months ago

Bad experience i bring my wife truck to repair from a car accident i have to wait 6 months for a front grill and in the first week wen get the truck back from the shop I part came off i bring the truck to the shop to let them know is been almost 2 months and still waiting for the part of my truck I feel bad because my insurance company paid really good and they don’t do a good service. RO Number :6200016808

Joshua Kurman

★☆☆☆☆

a year ago

If you’re looking for somewhere to cosmetically fix your car, this place is decent, although I highly recommend anywhere else for any mechanical fix. I brought my car here after a side swipe accident where they made it look all better and told me everything was fixed. Pros: - Extremely friendly staff - Cosmetic work isn’t bad Cons: - I had to go back several times due to shifting panels/ pressure gauge not calibrated/ more shifting panels/ random noises - My car was in no way mechanically fixed, I’ve spent nearing 1k after to get things fixed that should have been Edit: previously I posted this review and deleted it, as I thought it was too harsh, now I’m spending much more money to get more things fixed.

Ben

★★★★★

2 months ago

When I came in they took me in right away. My vehicle was done pretty quickly and they kept me informed the whole time. They are about as expensive as typical auto body shops. No mistakes and it was done right the first time. Thanks!