Family Dollar

Jedi Knight Jairin Aiki

★☆☆☆☆

Edited 5 years ago

Store was dirty. Trash on floor. Damaged and /or misplaced product on shelves. Weird, undefinable smell. One of three Assistant Store Managers (don't know why a small store like this needs three assistant managers but whatever) implied I couldn't browse through store as only "Essential Shopping" was allowed, which wasn't true. Store Manager was curt with me and offered no justification, let alone an apology, for ASM's attitude, nor why she didn't say the same thing to other shoppers. Noticed only female workers and customers throughout store. Maybe I went in at the wrong time of the month? Would NEVER return to such a poorly run, mismanaged, $1Tree wannabe store.

KayCi Brave

★☆☆☆☆

9 years ago

Employees need to take a class on customer service. I stood at the counter for almost 5 min while the guy behind the counter counted cigarettes and ignored me completely. He finally yelled loudly for the other employee. Nothing. A few more min passed and he yelled again. Nothing. I asked him if I should ring the bell. So I did. Couple more min the other employee shows up. Then the guy who had ignored me for at least 10 min actually yelled at the other employee who had been in the back of the store mopping and couldn't hear him yelling. This guy is a complete waste of the minimum wage he's likely paid. It's the closest store to my house to buy necessities if I don't have time to go to a real store that cares about customers. 0 stars.

Venus Friday

★★☆☆☆

5 years ago

Customers service is great. But the place is really dirty. The fake tile looks like it hasn't been mopped in years. Would give them more stars because of the employees. The place really needs a deep cleaning!!!!!!

Esther Flessner

★★★★☆

2 years ago

I went in recently to pick up something and I just had to ask. It appeared less cluttered and seemed cleaner. Yes, it was under new management. Very nice.

Tryrose

★★★☆☆

8 years ago

The senior staff that have worked there for quite a while are very nice, even call me by name! (I go there often) But some of the newer guys are jerks, and they need to have some sort of punishment. Today when I went there it was packed, it was to be expected as it's 5pm, people are coming home from work and what not. But when there are 12 people waiting in line for one of the two checkouts, you would think the guy stacking the shelves could come help out, and on top of that, right when the guy before me got to the checkout, the ONLY Cashier on duty went on break, no one else took his place. The more senior staff are great, if they are the ones there you will have a nice, quick, in and out time (Maybe even a nice chat) But the newer people? Honestly I would rather take the public bus to walmart then walk across the street.

Michael Soda

★★★★★

7 years ago

Experience was great. Clean and organized store. There was a small line to check out, but it's a small store and I went late afternoon on a Sunday so I would have expected there to be a small crowd there. But again, as small a shop as it is, one cashier is all you need! Plus, every time I've been to this particular Family Dollar, the staff are ALWAYS overly friendly and helpful :)

Mary Baker

★☆☆☆☆

2 years ago

I always shopped at Family Dollar on 9th in Longmont. Everyone there was always so friendly! The store was clean and well stocked. Not anymore! The store is filthy and has mouse droppings on the floor. The crew changes so often so you don’t have that neighborhood feeling. I needed paper towels and had to open the case to get them. Nothing is ever stocked! It’s horrible! I won’t be going back!

Jacob Cowles

★☆☆☆☆

a year ago

Will not sell things at the marked price. Went to buy 2 Pepsi that were marked 2for $4. They said that price is no longer good and they have no control cause it’s a 3rd party company. Sounds like a you issue not a me issue. That is bad business and poor customer service.

GRUMPYGILLZ

★★★★★

2 years ago

This store has been awesome for me and son helped us get by with bidenomics aka bidenflation! Can't beat the prices! Candis is always friendly and the rest of the staff! Never had an issue here! 5 ⭐

Steven O.

★★★★★

Edited 3 months ago

Wide variety of items at low prices. Clean and well organized. The employees are really helpful.

Lisa Marie

★★★★★

2 years ago

I have a regular customer of the family Dollar on 9th. Candice gave me a receipt to do a survey and I was more than happy to do so. When I saw her today she said she could find it nowhere. She is an excellent employee, person, always has a smile on her face always greets her customers and never has a bad attitude. I am sad that my initial review from the receipt did not upload correctly I am going to try to find the receipt to try again but I do want her recognized for all the hard work she does because every time I go in there she is not only being polite to customers but working her tail off.

Lizett Palomares

★★★★☆

2 years ago

The place looks amazing after the remodel Very easy to navigate the store now. Not too much clutter however, staff needs to be a little friendlier. I’ve come in on any given day and it’s a hit or miss on staff members attitudes and welcoming. But otherwise a great convenient place to get everything I need and this is why I still come around.

Ara Vancil

★☆☆☆☆

a year ago

If I could give this store zero stars I would. It was so incredibly nasty in there. Seems like employees would rather play on there phone or look out the window just waiting for there shift to be done instead of actually doing their bare minimum job. The store is dirty, the employees attitude of dgaf and treating the customers poorly. For how many low stars and complaints this store gets you think the manager would set in and try to make it feel more welcoming in there. Moral of the story if you need to go to a family dollar do not go to this one.

Masood Wafayee

★☆☆☆☆

a year ago

I walked in. Then walked out. Poked my head around and didn’t find what I was looking for. Then a staff member follows me as I walk out of the store and asks me if I “needed” help looking for my item. At first I was amazed by the level of care the employee had in regard to ensuring I found my item. Then the conversation became awkward when she was looking at me in a strange way. After speaking to a few residents in the area, they spoke about how their bad experiences with this store. It is highly inappropriate to follow a customer out of the store and accuse them of doing some wrongdoing when they haven’t done anything. I would recommend having some level of evidence before making your own customers uncomfortable. Disgusting and dishonorable.

Joshua Rickard

★★★★★

3 months ago

The staff here is the best! Super friendly and helpful too!

Lauren Bennion

★★★☆☆

Edited 8 months ago

The store was OK. The lady behind the counter was actually very pleasant. It needs to be cleaned up a little, but it’s really not the best in neighborhoods so you can’t expect a whole lot more than what you get.

Rosemary Vannatta

★★★★★

3 months ago

The two guys who were working tonight were so polite. The manager is also so nice. The store is way cleaner and they always have a great selection of munchies.