Google Reviews
RT V
★
☆☆☆☆
Edited 3 years ago
Waste of 50$, cheaters. I did exterior wash and interior for my new car. The guy put a minor scruff and says I noticed that and asked me drop off the car for a buff service. They forgot the cloth used for cleaning inside the car. Better an automated car wash than these cheaters. Avoid these cheaters atleast at Astrazeneca location. The car wasn't even cleaned properly. EDIT 24/JUN/2022, a week after, replying to owner's response. 1) Sorry, I had couple of missed calls but no voicemails so I didn't know it was Ecocar until today when I saw this response. I didn't even want to respond until you mentioned that you already "made" a refund which I didn't get it on Cash app, as of 24 Jun 2022. 2) "Properly" is the word that I used in original review. Even the exterior wash according to your website has "Apply Shine and Spray Wax" and "Shine on Tires and Plastic moldings". 3) May be your guys are careful and efficient at other locations but not the AstraZeneca location. Sadly, I thought I could get this cleaning done every 3 weeks when I come to work. So, you lost a probable repeat customer, at least 50$+ a month! Also, hopefully you will avoid this scratch and fix gig to make extra $$$ and try earning repeat customers instead by being honest and trustworthy.
Paul Oliva
★★★★
☆
5 years ago
I chose the interior and exterior wash "full detail" package for my medium-sized SUV, and booked it online. The appointment slot was one hour, and the car was ready just a few minutes past the hour with a well- and carefully-completed cleaning of all surfaces. Because of the cleaning system used, the car emerges completely dry, and the area is not wet. The staff is courteous, and they were able to direct me to the bathrooms which are in an elevator lobby several dozen yards away and without signs. The service is in the parking garage of the City Center mall. A significant downside is that you must pay an additional $9 to cover the time in the parking garage, and that is the validated discount rate after paying for the wash. There is no place to wait, so you either have to go upstairs to the outdoor mall (there is a cafe and a couple of restaurants open, but many places are closed due to COVID) or you must stand in the parking area. There is also no way to request specific services. For instance, I would like to have just a basic wax job, and to have a glossy tire dressing. Unfortunately, no underbody wash service is available, either, something that concerns me with the amount of salt on the roads. I'll return, because the wash is well-done and it is the most convenient place at a reasonable price. But I hope to find a more traditional full-service car wash soon that does not have a parking fee, is faster, and has more a la carte services.
Brian Rondon
★★★★★
5 years ago
Today was my first time checking out this car wash after living in DC for over a year. I did think it was strange that it was located in a parking garage, but in case you’re not familiar with City Center, it’s a very nice, clean, and affluent area so you will be fine. I was greeted by a nice employee who said it’ll be ready within a hour, so I left and got a coffee upstairs and they texted me once it was ready (only took 40/45 min.). They did a great job - both the inside and outside of the car. There was some confusion about the amount you have to pay for the garage when leaving... when I initially pulled up she said it was $10 but then when I was leaving and scanned my ticket the garage charged me $14. When I asked the employee she said that from 7-9am they don’t discount the parking (although she told me differently when I arrived at 7:55am for my 8:00am appt.). She handled it like a pro, and after realizing the mistake, she scanned a code which brought the price down to $9. All in all, $40 for a full detail (inside & out) plus the $9 was a very fair price for the job. I’ll definitely be returning - maybe just after 9am to avoid any confusion about the garage fee.
Nabil Ahmed
★★★
☆☆
3 years ago
First I'll just say the people who actually work at this location are friendly and do a pretty good job cleaning the cars. Appreciate all the work they've done on my cars. Main reason I'm only giving three stars is that I've been coming here for several months and there's been an inconsistency between what I see on the website and what I'm told in person. I purchased an "Exclusive Pass" several months ago and have been renewing (until now) each month bringing my cars in several times. For what I believe is now a full year of having the service, I have been bringing in my two different cars without issue. For the first time today, I was told the Exclusive Pass could only cover one car. I was never informed about a policy change (it was not a policy written on their site when I first purchased my pass), nor is it still readily clear on their site (after some digging, I finally found a small section that just says '=same car=' separate from the promotional images they have. Additionally, there is no place on the site to even really see your membership, the terms associated with it, the car associated with it - nothing. It's just a PayPal automatic payment set up to some person's hotmail account.) So today on my visit, I had to pay almost the full non-pass price (they gave me a small discount after the attendant herself couldn't find the area on the site saying the pass is limited to a single car). What frustrates me about this experience is that I just renewed my pass a few days ago, and this was my first visit with the newly renewed pass. When informed about the single car policy, I was even willing to play ball and assign the car I brought in as the car covered under the pass - it's the larger of my two and I'm fine not bringing in the smaller car going forward. They would not let me change the car assigned for whatever reason and made me pay the nearly full price. The website as a whole can be misleading too - when booking an appointment, there's no way to see the "Exclusive Pass" rates so you can't pay up front, and additionally the signup process heavily implies that all services will come with free parking. That apparently is not the case for 'Exclusive Pass' members who instead only get a 33% discount on parking during very specific hours (so if you like to drop off early, you're out of luck and need to pay parking in full defeating much of the value of the pass). All in all, my main recommendation is to not purchase the pass unless you are already parking at City Center otherwise and you only have a single car you'll ever wash there. They do a decent job cleaning. I wouldn't really call it 'detailing' as they say (at least for the 'Full Detail'), but more of a pretty-good hand wash and interior wiping down/vacuuming. Probably somewhere right in the middle between a self-drive car-wash and a real detailing service that would charge a couple hundred bucks.
Hushmand Cott
★★★★★
6 years ago
I have taken three cars to Eco Car Wash many times over the last few years, and they always do a superb job. My cars look brand new after Eco Car Wash. The service is excellent, and the cost is very reasonable. In short, it’s a terrific value. I highly recommend Eco Car Wash.
Brittany Thomas
★★★★
☆
3 years ago
As a puppy mommy, riding with my little one is our favorite pastime. As an adult woman, a car full of doggy hair, leaves and dirt makes me feel like I’m losing at life. Every time I drop off my car, I feel so amazing that I make budget to have my car cleaned monthly. They do a thorough job and are kind and easy to work with. I base this one on the quality of the vaccuum for pet hair - I am so satisfied and will always come back.
Giedre
★
☆☆☆☆
5 years ago
Very poor and disappointing service. I chose super detailing service, which took over 2 hours. When I came to pick up my car, I found a lot of spots of dirt. I showed some of them, but the cleaning lady still didn’t clean them properly. The interior had very strong smell of the chemicals. The seats were greasy from some cleaning agent. I asked to wipe it out. The service cost $175, but it was way not worth it.
Evan Burnett
★★★★★
a year ago
EcoWash in City Center is hands down one of the best car washes in DC! Xiomara always takes great care of our cars, is super pleasant, and I recommend that anyone who comes to Eco car wash should provide her with the highest tip possible! Thank you to Xiomara and all the staff who continuously help to keep our cars spotless!
Yaffet Meshesha
★★★★★
a year ago
I’ve been going to Fernando and Sumara for years. Amazing people, amazing prices, amazing service!!!
Michael Turner
★★★★★
a year ago
I love this location. It’s always nice to be able to save time by having your car cleaned while you're at work or shopping. They’re really friendly and they always get my car sparkling clean! I’ve been going to this location for over 5 years and I highly recommend them.
Amanda Dennis
★★★★★
4 years ago
A little strange to pull into the City Center parking garage and the cleaning service was just this sweet of a few spaces right next to the ticket both, but not did they earn it! They hurt a kennel of clean in less than two hours that absolutely would have taken me 6+! Our car seats were covered in over a couple weeks of dog hair after it had taken me hours to vacuum it all out prior with a shop vac a couple months ago. I didn't see any when I picked the car up! It smelled great. Everything shined. It was everything we hoped. Thanks guys!
Khadijah Akeem
★★★★★
a year ago
I love them!! I recently got a new car and I wanted to find a place that does eco friendly hand washes for cars and I found them. I’ve been coming for at least two months now and I will continue to come back! They offer excellent prices for car washes/detailing. Love love love them!! 💗
alnisa dennis
★★★★★
2 years ago
Exceptional staff ensures meticulous care for your car. They not only impeccably clean the exterior but also rejuvenate the interior, leaving my car looking factory-fresh. The compliments I receive about my car's appearance often lead to inquiries about the detailing service, though it's simply a wash. With multiple locations across the DMV area, their service is conveniently accessible.
Ray Ng
★★★★★
8 months ago
There aren't many options in the area, and I hate where this car wash is located, but the lovely ladies there do a really great job so I keep coming back. Remember to always to tip!
Mavel Cid Milian
★★★★★
a year ago
Excellent service, the interior was perfect. Clean carpets, pannel and other accessories was so well clean, my car smells was definitely a plus on the outside, from the tire rings to the body of the car looks amazing. Well done. Have you ever have a Latina cleaning your house and when you come in you are speechless and happy at the same time because of how clean and how hood smells? Yes! If you bring your car here you will have the same feeling. Best service I have ever had. DEFINITELY COMING BACK!!
Samata Dutta
★★★
☆☆
a year ago
This is at the City Center DC garage location. I purchased the Super Detail - Small Size for my 2017 Toyota Camry SE. I thought about posting the “after” photos. But I didn’t take any “before” photos. So I feel like it’s not fair on them to do this. However, I paid $169.99 for this service. And for this price, other than actual paint scratches, I expect my car to look brand new. I admit that I’ve not gotten my car detailed regularly - so there were some stubborn spots to get rid of. That’s why when I didn’t receive a phone call after two hours and thirty minutes, I called them to find out the status of my car. They told me it was ready to pick up. But when I came to pick it up and saw that there were dust streaks around the body above the tires, as well as the same on the side mirror and the hood of the car, I was a little frustrated. So I actually spent 20 minutes joining them in cleaning the car with a spray and towel I borrowed from them. I even watched them use car wax to clean some of the harder to remove streaks, and copied them to expedite the process. But then one of the ladies tried to convince me that the dust spots on the edge of the body were actually scratches. At this point, I’m on my knees scrubbing away at the front driver side door. So I quickly dipped the cloth in some wax and used my nails to apply pressure to the area and removed these as well. That’s when I stopped cleaning, paid and left. I don’t mind joining in and helping out in this case because I admit, my car was dusty and had some stubborn grime on it. And I recognise the scratches too. But at $169.99 I expect more diligence. I will not be using their services ever again.
Metronicle
★★★★★
a year ago
Fantastic car wash! Dropped off my car around 9:30am fir a full service detail, less than 2 hours later it's ready. Very professional and hard working ladies. They did an incredible job! Fully clean, inside and out. Will certainly use their service again. High recommend if you have time to drop it off for a full clean.
Michael Jordan
★★★★★
5 years ago
Series of Unfortunate Events I just picked up my Jeep from Eco Car Wash and I'll talk about my experience and then quality of service at the end. When I dropped my vehicle off a nice, soft, and short spoken guy did my check in at 8:30A and told me he would text me when they were finished. I barely glimpsed at my reservation info in the system, but he did not prompt for further validation, and it looked correct from my glimpse. Around 11:30A I called, since I had not received a text, and I was told a text was sent an hour ago, the text was never received on my end and I received texts from everyone else during this time period. I ended up paying $44.99 for the wash and an additional $14.00 for parking, so $58.99 for a full detail job for a standard SUV, which isn't obscene, but I would not have gone there if I knew this was the final cost. After asking the car wash staff, he told me about the parking charge discount, which I'm not sure why I had to ask since it should have been quite obvious I was going to be driving my vehicle out. The parking attendant was really nice and tried to assist when I at first thought I lost my ticket. The parking attendant supervisor came down to assist and ended up being a surly dbag, could have done without his presence. All in all I think the wash was good, right now. I will mention I went from garage to garage at home so I may have a different perspective when I see my Jeep outside of garage lighting. I did notice my all weather cargo mat was put back in upside down, but clean and upside down lol, just the little details I notice when getting my Jeep "detailed". Backseat had a scuff mark I wiped off myself, but neither of those things would give me reason not to visit again or give a lower rating. I reluctantly gave 5 stars, because of the garage experience and texting situation.If and when I return I will prompt them to verify my info and call them 45 mins after drop off. Looking at reviews it seems like there is an issue with the parking garage fees and charge communication, but I didn't have the heart to deduct a star from my rating, but I think it needs to be addressed. I can see this becoming a class action lawsuit issue in conflict with DC laws on price advertising and final cost, it gives the impression of double dipping and hidden costs.
Caroline Porterfield
★★
☆☆☆
3 years ago
Unfortunately I was not pleased with my exterior wash. While they were quick and friendly, my car wasn’t returned as clean as expected. I just had the exterior cleaned and unfortunately spots were left dirty. See images. I do appreciate that they gave me $7 cash to pay for parking, but I did have to pay $10 which I thought was strange. But still appreciated. I came here because I assumed people would do a better cleaning than a drive through car wash but spots were still left dirty which was unfortunate considering this cost significantly more than a drive through wash.
Legal Beagle 8
★★★★★
a month ago
Seamless online booking process. You pay online in advance. The team instructed me where to park. I think they did a great job cleaning the vehicle! They validate parking, so keep your parking ticket!
