Google Reviews
MEGA MAN
★★★★★
Edited a week ago
One of your associates by the name of Ben at the location on West Main was a great help to me. I appreciate him answering questions that I have and following up with anything else that I need. Your quality is unmatched driving and shine. Keep up the good work.
Ava Viegelahn
★★★★★
6 months ago
I had such a great experience at Drive and Shine! I needed to clean the inside of my car because I’m selling it, and Cal was amazing. He was so nice and patient, especially since I’m new to the area and had no idea what I was doing. He showed me how all the equipment worked. The vacuums were incredibly powerful—seriously, they got everything out of my car. They also had wet and dry towels for wiping down the interior, plus sprays and air pumps. Everything worked perfectly and made the whole process super easy. I could not recommend this place more. If you want a spotless car and friendly service, Drive and Shine is the place to go!
Rylee Liang
★★★★★
a month ago
The vaccu are very good and the mat washer is also very nice. Trey was very nice and helped get rid of the water so it wasn’t slippery. The actual car wash itself has very good water pressure and actually gets all the grime off
T Orr
★★★★★
3 weeks ago
Recently got a membership from here and I can already tell it’s going to get a lot of use! The woman who helped me become a member was so kind and informed me of all the different options I could choose from. The service and facility are great!
Andre DeLisle
★★★★★
a week ago
D and Emily helped me pick out the best wash for what I wanted, explaining everything clearly. The wash itself went great, and the free vacuums outside are a nice touch.
brayden odell
★★★★★
a week ago
The car wash was a great overall experience! My car looked great afterwords. The manager, Kory, was a huge help in setting up my monthly wash!
Emma Hall
★★★★★
a month ago
Drive and Shine always has kind and efficient employees and I never fail to get a great wash that leaves my car sparkling. Their oil changes are also very quick and thorough! No complaints!
Ashlee F
★★★★★
a month ago
I love it here! Gave up a fast pass to another place to come here! This has A+++ customer service, top tier vacuum. So if you want to come and detail your own car and keep it clean this is the place to come and keep it at! I am telling you, this will be the best decision ever!
Meredith
★★★★★
2 weeks ago
D was fantastic! He was very personable and it felt like he genuinely cared about my experience. He helped me find the best deal possible for my vehicles needs. Highly recommend!
William Johnson
★★★★★
a month ago
I had a great experience with Emily at Drive and Shine. She was very kind and patient while helping me when I was confused about my account access. She took the time to show me how to navigate the customer interface and update my card information. Her calm presence, soft tone, and professional demeanor made the whole experience feel effortless. Excellent customer service.
Autumn Forster
★★★★★
a week ago
I just want to say that I really enjoy being a customer of driving and Shine; D and Emily are always so accommodating. Everyone is helpful and friendly. Indoor vacuums are huge bonus and everything is alway clean inside.
Natasha Kramer
★★★★★
a month ago
Kate and Cal took care of me today when i came to get an oil change. Both extremely hospitable and informative and engaging. To be clear, i have always had great experiences at this location. This team always takes great care of me and my car and i dont go anywhere else. 5 stars every visit.
Alexis Caples
★★★★★
a month ago
Emily was amazing! So resourceful & knowledgeable while in the freezing cold. She was warm & welcoming! Helpful beyond Im sure what she gets paid for! I appreciate her taking the time to answer my questions!! *Get her the warmer outside warmers like chicfila! ITS NEGATIVE OUT HERE
Olivia Turmell
★★
☆☆☆
3 weeks ago
I have been here twice and have been served by the same woman each time, and she remembers me from the time before. I am a college student and I don’t get my car dirty very often driving it just in downtown Kalamazoo. I was asked if I wanted to purchase the membership for $20 a month for 4 car washes instead of $20 for one, one time. Now, the woman pitched this to me, asking if I wanted it because it’s a good deal. While I do agree, it is a good deal, it is just not something I know I would get my full use out of since I don’t wash my car very frequently. I am working part time while also paying for bills, gas, and other things, while still enrolled in college. Nothing too crazy but I don’t make very much more than I spend in a month, so I try to not spend money too much or join subscriptions that are monthly payments I will eventually forget I am making (as many teenagers do). When I said “no thank you I’m good” she proceeded to try and sell to me, which I work in customer service so I understand the goal to upsell. I then proceeded to tell her thank you but I’m good and explained why I didn’t think I would get much use of it. She then proceeded to keep pushing the matter and I kept refusing until she eventually took my card, while swearing under her breath something about college students and getting them to sign up for a membership. While I understand frustration, it was an embarrassing interaction for me to have to consistently repeat myself to a worker and then get cussed at under her breath for not wanting to join a membership. Then today, I went back with my boyfriend to clean his car, and she was there again today. I didn’t say anything but she recognized me and pointed out that she knew me. She offered my boyfriend the same deal, and he also said no thank you and apologized. She pushed with him over and over too, bringing up the conversation she had with me. He kept telling her no and she eventually asked if he was a student and what he was going for. He informed her business, then she started to explain simple math (how much money he would save) to him like he was an idiot. She was extremely passive aggressive both times and I have never had such an appalling interaction with a customer service worker anywhere in my life. I was honestly left in shock the first time, and disgust the second. She should be embarrassed for basically harassing teenage college students.
joseph bradley
★★★★★
a week ago
Reasonably priced monthly plans! I only need to go through once to get my car clean! The staff has been super friendly every time I’ve visited! I strongly recommend you make this your car wash spot!
Tim Parmelee
★★★
☆☆
6 months ago
Great service from the attendant, but the top tier Titanium Wash was a total waste of money for me. Might be one of the worst drive thru washes I’ve experienced, asked the gentleman at the bay to hit the front wheels good but as you can see it didn’t help left the front wheels still caked with brake dust and still grime on the side and the back looks like a kid used a pencil eraser to clean off the hatch. 🤦
James “jkroz92” Kroz
★★★★★
2 weeks ago
I visited Drive and Shine this evening for a wash and interior clean-up, and I had a great experience. The wash did a great job. I also had a question about the indoor area, and EMILY was incredibly helpful and kind. She took the time to answer my question and made sure I felt taken care of. I truly appreciate the excellent customer service. Highly recommend!
Michelle Niazi
★★★★★
3 weeks ago
My car always is so squeaky clean whenever I leave. I signed up for their gold plan honestly it’s a steal because I get a car wash probably every other day and I only pay 25! The staff is so nice and friendly especially Emily!!! It’s always so nice to see her. The car wash and the access to the inner area where you can vacuum and clean the inside of your car is totally worth it.
Tabatha Garcia
★★★★★
4 months ago
This is a really, really great car wash.They have all the things that you need to clean your car and other things as well.Anyways, they let us do the v I p treatment just for this google review, and even if they weren't doing that, we would still give a good review. Come visit them on west main next to popeyes. The employee that helped us, D, went out of his way to pressure.Wash our mats for us. They went above and beyond, check them out.
halil dursunoglu
★★★★★
a month ago
⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Drive and Shine Car Wash. From the moment I pulled in, the experience was top-notch. The staff was friendly, professional, and clearly cared about doing a great job. They took the time to explain the wash options and made sure I chose the one that best fit my car’s needs without any pressure. The wash itself was extremely thorough. My car came out looking brand new—every inch was spotless, from the wheels and tires to the windows and mirrors. The interior cleaning was just as impressive: vacuuming was detailed, surfaces were wiped down perfectly, and even the small, easy-to-miss areas looked great. I really appreciated the attention to detail that sets this place apart from other car washes. What really stood out was the efficiency and organization. Despite being busy, everything moved smoothly and quickly without feeling rushed. It’s clear that Drive and Shine values both quality and customer satisfaction. If you’re looking for a reliable, high-quality car wash with excellent service, Drive and Shine Car Wash is absolutely worth it. I’ll definitely be coming back and recommending it to friends and family.
