Google Reviews
Wayne Fleming
★★★★★
3 years ago
Bought my dad a rear view mirror for Christmas Homelink,Compass, auto dim. Great to work with for installation
Roman Koval
★
☆☆☆☆
2 years ago
Save your time and money for somewhere else. These guys are running a mickey mouse show. I had to take my truck back 5 or 6 other times after my initial drop off for the same issues. Where do I even begin. I had them do my audio, leather seats, truck bed liner, bull bar install, rust proofing to the underbody and rocker panels, back up cameras and changing the head unit display along with an amplifier. 1) The wiring for the head unit and back up camera had so much slack near the pedals and was such a sloppy job that it was eventually ripped off when I pressed down on the pedals after a few weeks. 2) The bull bar they installed was screwed on improperly to the frame of the car. Instead of being at a 90” angle, it was screwed on at 45’, angled inwards towards the grill. Not only did it look obviously wrong, it defeats the purpose of the bull bar when it’s basically touching the grill. Their salesman Mike, told me “there was no other way to install it”. I ended up having to redo their work myself on a weekend and installing it properly. They couldn’t figure out that the brackets were installed upside down.. 3) the “leather” seats they changed out in my truck were cracking and peeling within 6 months. When I asked Mike if these were actually leather or vinyl seats after they were installed, he ended up telling me that only the section you sit on is actually leather and everything else is vinyl (the sides and back). I was sold leather seats, but in reality only about half or less of the seats are actually leather. Mike said he would follow up with the manufacturer I but never heard back from him. I doubt he ever talked to the manufacturer. 4) The back up camera that I had them install was a front bumper camera and showed a reversed image instead of true back up. 5) The head unit made by Stinger was malfunctioning and continues to malfunction. 6) The amplifier that they “installed” made my volume worse and maximum decibels lower and now has a continuous humming noise as soon as you turn on the car. 7)They spayed my rocker panels and bumpers in rust proof coating. I went over what was supposed to be coated with both Mike and the painter. They ended up spraying 2 inches above the bottom of the panel, defeating the entire purpose the getting the panels coated to begin with. I was also told that the bumper would be taken off and sprayed on the undersides.They never even took the bumpers off nor did they spray the backside. The list goes on and on but all in all, dealing with this place took time out of my working days and countless hours of dealing with incompetent people. I wouldn’t recommend coming here for getting anything done to your cars unless you want more headaches than solutions.
Jon Kaylor
★★★★★
2 years ago
Had remote start installed. Asked if they could install new seat cover while I was there. They did, and they did an outstanding job while I waited. Did both jobs in less time than I was quoted. Could not be happier with the jobs they did highly recommend!
Ryan Rogers
★★★★★
2 years ago
Took my grandmother to get her sunroof repaired from a rock skipping on the road. The store was very unquie and great set up inside. Seating available drinks were offered. Seating outside. We made an appointment. I will say get there earlier the better before the appointment. We did have to wait 45min to get it in the shop. It was made up for the quick service once in the shop. They got a future customer out of me. I am saving up to get window tinted and my sunroof fixed.
Sharra Pettyjohn
★★★★★
2 years ago
The guy’s at custom trim were amazing!! Needed to get a remote start for a car we purchased that didn’t have one. They were polite, professional, friendly and helpful in explaining how it worked. They were also extremely fast in getting it done. Thanks Custom Trim!!
Abigail Best
★★★★★
a year ago
I originally went to two different places before coming here. The first was for a quote, and they kept trying to get me to pay for the most expensive items I didn’t want or need. The second was nice, the first time I went to get door speakers installed. Then I returned there a second time and they did slaughter work to my sound system. I had wires sticking out of my passenger side where there shouldn’t have been and my usb port was in my glove box not hooked up to the original. They also hooked up the speakers I had to my radio incorrectly to where it blew/fried my speakers over time and hurt my rear radio channel. But getting recommended here from Crutchfield was so much more than I could've hoped for! They scheduled me in very quickly, have wonderful customer service and just by listening to the sound my speakers were making immediately knew something was wrong. I then bought a new Ken wood radio and some kicker speakers they recommended that they had on hand, their prices for everything were very fair. My car now sounds the most amazing it ever has! I will be returning here from now on. I will also be giving their name out to others who may want to upgrade their sound systems. Thank you to Josh and the team!
Richard Updegraff
★
☆☆☆☆
a year ago
I do not recommend taking a used vehicle here for rust proofing. I had my vehicle taken here by a car dealership for undercoating. No one bothered to inform me that there was no warranty what so ever. Now that their product is failing, they only offered to redo it for an additional fee. Why would I want to pay a second time for a product which has already proven to fail? Very poor way to treat customers.
Clark Bordner
★★★★★
2 years ago
I was scheduled the next day after calling to install remote start. I decided to wait. The waiting area, although not luxurious, is comfortable and they provided coffee. The installation of the remote start took less time than estimated and the operation of the remote was thoroughly explained. It is easy to use. The cost for this installation was less than I anticipated and the remote start works very well. I just have to remember to use it. I would highly recommend Custom Trim to anyone that needs this type of work done.
Eric Palmer
★★★★
☆
a year ago
Had the Ziebert undercoating done they did a wonderful job. They also did fender well covers and put a hitch on for me was very pleased with this work also. I would recommend this place to anyone I'll be back to have them do more work.
Susan Clark
★★★★★
9 months ago
I am loving my new truck headliner! It looks great! My truck looks brand new inside! I would highly recommend Custom Trim Sincerely Russ Clark
Rebekah B
★★★★★
7 months ago
We have been going to Custom Trim since the beginning of time ! I'm taking my new Chevy in tomorrow to get the windows tinted. This is the third car I've trusted them with servicing. It really made a difference.
Rick Robinson
★★★★
☆
a month ago
They were helpful, courteous and fast. I would recommend them to anyone looking to get things installed.
Royal Alexander
★★★★★
4 years ago
Very fast, professional and friendly service! I dropped off my car here to get my radio replaced with a new touch screen radio earlier this week. They called me to let me know that they had finished it, within *hours*!! They put it in *really* well, putting trim around it in a way that fits like a glove in my dash! It looks fantastic! I will show you a picture of the new radio to show you why I am so impressed. :) This place is very nice looking inside as well! I *highly* recommend!! Thank you, Custom Trim!!!
John Kuzella
★★★★★
a month ago
The people here are super friendly and knowledgeable and they have great deals for whatever service you are looking to get done!
L. Nicole
★★★★★
5 months ago
Custom Trim is always the first place I call when I need remote start or any other car needs. Everyone is friendly, and very helpful! I have been a customer since 2012! They always exceed expectations. 10/10 recommended!
Cullen Kress
★
☆☆☆☆
2 years ago
DO NOT USE THIS BUSINESS. They are negligent. This business provided the worst customer service experience I have ever experienced. I brought my truck in for a detail service, and left with cut marks in my paint down to the metal. The owner then proceeded to back out of the agreement he signed to cover repairs and rental while a legitimate establishment corrected their negligence, stiffing me with the rental car bill. The poor business and poor customer service starts from the owner and works it’s way throughout the rest of the company.
Michelle Kruse
★★★★★
Edited a month ago
I recently had a remote starter installed in my car… and all I can say is WOW! It’s a 100% game changer… I unfortunately don’t have a garage so my car sits in my driveway in the elements all year, so come winter, I needed a solution to heat my car and a remote starter was the answer! Thank you CTA for helping me and making my morning a lot warmer ☺️
Tim Watson
★★★★★
a month ago
After replacing my car battery my remote start system, installed by Custom Trim, stopped working. I contacted them and they told me to come in. Once there, they were able to get it reprogrammed and couldn't have been more professional. Thank you so much!
Caroline Healey
★★★★★
7 months ago
We ordered Katskin leather seat covers and CUSTOM TRIM OF AMERICA did an amazing job installing them. Looks great, feels great and great for dog hair!!! Nice job guys! Thank you.
Mario Arvizu
★★★★★
a month ago
I had a remote start installed at Custom Trim of America and the experience was excellent from start to finish. The team was professional, explained everything clearly, and the install looks completely factory. Everything works exactly as expected and was done on time. Highly recommend them if you want quality work done right the first time!!!
