Crew Carwash

Michael Perlich

★★★★★

6 months ago

My goto Crew Carwash. Staff is always happy and polite even if I do get a little tired of Crew's suggestive selling techniques. Never have had a bad experience.

Tim S

★☆☆☆☆

7 months ago

Went to the the Crew Car Wash in Bloomington and as soon as I came out there were 3 long vertical scratches spread out across the length of my windshield (car is 3 months old brand new). Manager took a look at my car, agreed, and submitted a claim. Claims department responded essentially saying “we looked at the pictures and we didn’t do that. Case closed.” Very disappointing that this was their response. I’ll be cancelling my subscription.

Kolena Bethea

★★★★★

11 months ago

This review is strictly based on the customer service I received while I was in a bay vacuuming out my car. Not based on products used or the wash. The manager on duty named Tyler and another young man with blonde hair (who's name I can't remember) went above and beyond their job duties to help me. My car battery died while I was vacuuming out my car. These gentlemen looked up you tube videos so I could put my ford explorer into neutral--if you have an older ford explorer you understand you can't just shift it into gears when the battery is dead. Then they pushed my car into a spot so the hood of my car was aligned close enough to another vehicle to jump the battery. They let me use their own personal jumper cables, because mine were so short and not practical for the position of my car. After all that, my car never started. The battery was bad and needed replaced. This took over an hour of their time and these gentlemen were so patient and polite the entire time! They allowed me to park my car in the bay until I could return with a replacement battery and even said they would help me replace my car battery. You gentlemen, made a stressful situation tolerable and I'm extremely grateful for your service!

Melissa Miller

★★★☆☆

4 months ago

Not impressed. I specifically asked for the bugs to be scrubbed off the front of the car, i live in the country and only come to the city for crew car wash. Lots of bugs remain on the grill and the mirrors. They barely did anything. I would post pics but ot doesn't allow it.

Danielle Andrews

★☆☆☆☆

6 months ago

I’ve been a crew car wash member for years! My last trip through something inside of the car wash pulled of the rear driver side bumper. I immediately got out of my car, went and spoke with the manager at the car wash who then took down a detailed account of what happened and photos. The next day I received an email that they were not responsible. I’ve asked for the video of the incident in which the machine pulled off part of my bumper and they have refused to send it to me. The only way they will allow me to see the video is if I actually go to the car wash when one of their managers is there. they refuse to be helpful whatsoever and now I have a $2000 bumper to replace. When I took my car to the dealership, I purchased it at the gentleman told me that I was the 10th person in July from crew car wash was significant damage to my car. Highly recommend not using their services, especially since when they cause damage they will refuse to help you.

Chris Roaden

★★★★★

4 years ago

Great Drive Through Car Wash! Did An Amazing Job With Washing All The Dirt From A Week Of Driving In The Rain Dirt Off! Employees were very nice to talk with and understood my concerns with my Larger Aftermarket Wheels to keep the face of rims of the track going into the wash!!! Had No Issues & No Scratches On My Wheels! Thanks!

Bob Magan

★☆☆☆☆

5 months ago

I have ultimate 360 wash, but I did not get that, and they charge me for it. I have to go again and wash my car but I did not see any difference between the ultimate 360 wash and the ultimate wash.

Evan Sondgeroth

★★★★★

6 months ago

When I entered, Tristan was very helpful and friendly, probably the most friendly way I’ve been treated at a crew carwash ever. Thank you so much! (8/20/2025 @ 7:45pm)

William Kutschera

★★☆☆☆

a month ago

The rinsing of the rear end of my car is lousy and the white spotting is unacceptable. If that isn’t rectified I will not renew my monthly contract.

A M

★★★★★

4 years ago

The $15 car wash left my car nice and clean after a road trip- all of the bugs came off of the windshield. I have been here twice and experienced fast and professional service. It’s a good car wash.

Michael Ramey

★★★☆☆

4 months ago

Crew member guiding into the tracks was not pay attention at all. Tires are too expensive. Should focus more on protecting customers property that the fake smiles.

Ryan V

★★★★☆

2 months ago

The staff is always fantastic and the wash itself does a good job, but my sticker seems to only scan properly once or twice every twenty or so washes

Jason Russell

★★★★★

6 months ago

This Crew Carwash is amazing friendly service. For years I have used Crew and previous company Mikes Express. Convenient, awesome wash I trust. I highly recommend new 360 service with Ultimate. Only $4.99 extra. Its a different kind of shine that looks very good. Water beads off smooth, premium Ceramic and Graphene shield is very impressive. Thank you to everyone at Crew! :)

Long James

★☆☆☆☆

2 months ago

The fact that you will not accept cash is not american. My cash is legal tender. You being an american family own company. I would expect you to respect our dollar. I hope you consider keeping some cash around for those customers that pay cash.

Meda Wara

★★★★★

2 weeks ago

Crew almost always has the nicest employees. Decent wash. I think it used to be better especially on the back of cars and front bumpers when they used to spray it there before entering the car wash.

Janeth Boutsaboualoy

★★★★★

5 months ago

One of our favorite locations. Clean, friendly and fast. My daughter and I went Sunday and had a great experience. One of the girls drew a giraffe on my daughters window and it made her day! She couldn’t stop talking about it. Great customer service!

missvalerie93

★☆☆☆☆

2 weeks ago

I visited Crew Carwash today and purchased the Ultimate Wash. When I exited the wash, my windshield had a large crack running across it — damage that absolutely did NOT exist before entering. There were no chips, no craters, and no prior defects. What was even more frustrating than the damage itself was the response from the manager on duty. After looking at the crack, I was told that if I filed a claim, it “wouldn’t be taken seriously,” essentially implying I would be wasting my time. That dismissive, unapologetic attitude is completely unacceptable. At no point was there any meaningful attempt to take responsibility or properly address the situation. After speaking with my dealership and reviewing other customer feedback, it’s clear this is not an isolated complaint. That raises serious concerns about how this location operates and how customer damage claims are handled. A cracked windshield is an expensive problem to walk away with after paying for a service that’s supposed to safely clean your vehicle. Instead of accountability, I was met with indifference. I strongly caution others to think twice before using this location. Based on my experience, I will not be returning.