About Business
For professional Car Wash care and premium detailing in Hermitage, PA, Open ⋅ Closes 8 PM, look no further than the experts at Coates Car Care Express. Their team excels at delivering top-tier results for Car wash and related Car Wash needs with modern equipment. Their customer-centric approach has earned them an impressive 4.3/5 rating based on 271 pieces of genuine feedback. They have become an integral part of the Hermitage, PA community, known for their dedication to excellence in the local Car Wash sector. For those looking for the best Car Wash experience in Open ⋅ Closes 8 PM, Coates Car Care Express is ready to assist with your next wash or detailing project.
Google Reviews
Dillon Fair
★
☆☆☆☆
3 months ago
It has been over a week and I haven’t heard anything about my truck. I have a couple dents and quite a few scratches on my new truck. Not happy with what I got and will never go through there again.
Stan Goleb Jr
★
☆☆☆☆
a month ago
The place is back to never being open and always having issues. Rarely have 2 lanes open when it is open. Call the office and get some AI assistant that won’t send you to a person. Place has gone downhill since new ownership. Go somewhere else.
Dawn Baker
★
☆☆☆☆
a month ago
Didn't wash the front nor the back of my SUV. Left marks all over. The air dryers didn't remove the water at all. Soap was still on my vehicle. Very very unhappy. Will not be going back.
Shari PERRY
★★★★
☆
3 months ago
The coupons I purchase never work. I needed attendants to verify. Other than that very pleasant attendants and manager. I can’t complain other than making the coupons not defunct
Monica Knapp
★
☆☆☆☆
a month ago
Attendants become aggressive and angry when you don’t sign up for a membership [or] you don’t share your phone number to put into the touchscreen system. 👎 Won’t take no for an answer and scowl. No thank you! Car is always dirty upon completion of the wash anyway.
Flo Hough
★
☆☆☆☆
6 months ago
This used to be my go to carwash. I liked the added attention to detail, like hand scrubbing the back of your car and the windshield in the bad weather months. Since this car wash changed hands, it sucks. Today I did a $10 wash...went through half the wash with no water, ended up with DRY BRUSHES hitting my car because water didn't come out. I have a nice scratch in my 4 month old car now. I drove around, told the employee that I had no water and he was nice enough to comp me a second trip through and it worked properly that time--but what the heck?? I noticed too that they have removed all of the equipment that used to be in it when it was Coates and replaced it with old, tired looking equipment. I won't be back. You've lost two customers, my husband and I liked it so much better before. B-bye! If I could give it negative stars, I would.
Caitlin McConnell
★
☆☆☆☆
4 months ago
I went there after the recent switch to Mr Magic, I unaware they were now a full service wash. Not only was the attendant rude to encounter, apparently he signed me up for a membership when he INSISTED it was a one time wash. I keep getting charges on my card, signed onto their website and SURPRISE! I have a membership I don't want. I'm reaching out to customer service, but haven't heard back yet.
Magical J Media
★
☆☆☆☆
4 months ago
I’m extremely disappointed and concerned. I woke up to see that Coates Car Care tried to charge my Chime Credit Builder card, but the payment was declined because the wrong CVV was used. That means someone at this business was trying to guess my card information….. which is completely unacceptable and suspicious behavior. I never authorized this charge, and I’m honestly disturbed that a legitimate business would even attempt to process a payment like that. If this was a mistake, it’s a serious one, but if it wasn’t, that’s even worse. Either way, customers deserve better protection and honesty.
A.D. Hoover
★★
☆☆☆
3 weeks ago
I purchased a most expensive car wash. And I’m not completely satisfied with it. Definitely not worth getting a membership for the whole year. Get a mediocre car wash.
Jay Lamar
★
☆☆☆☆
3 months ago
Ever since they bought out Coates, it’s been very unsatisfying. The staff pick and choose when to use the bug spray on your vehicle, they don’t give clear instructions on promos that they are currently offering, and prices have increased ridiculously. I was a member of Coates for years but will not be returning since they’ve been bought out, it’s not the same satisfaction anymore.
The Mr. Darby
★
☆☆☆☆
2 months ago
Only way you could give them more than one star is if you've never had to deal with their customer service. If you become a member, good luck canceling your service. Try having an unsuccessful conversation with AI. I've now tried to cancel twice and the computer woman is even apologetic for not being able to sort it out.
Gary Hiner
★
☆☆☆☆
5 months ago
My brand new 2025 f150 (7 days old) has light surface scratches now from this car wash…. And after reviewing recent reviews i now see others experiencing the same issue which is a huge concern!!!! Very frustrated. Also impossible to get ahold of anyone.
Mark M
★★★★
☆
Edited 4 months ago
I am updating my review to 4 stars. It seems that the kinks have been resolved. I use Hermitage, Howland, and Elm Road locations. The new scan process with the gates has not caused me any issues, and there have been upgrades to the equipment inside the car washes. Overall, a good job. Still miss the attendants doing a pre-clean on the windshield and back window using the brush. Also--there is a young lady that works at the Hermitage location--she is always positive and bubbly.
William Evankovich
★★★★★
Edited 2 months ago
Good and cheap my jeep never looks so shiny
Jennifer Jisko
★★
☆☆☆
a month ago
Purchased 3 months $10.00 each. Was told it would notify me at the end of my promotion so I could continue or cancel. It automatically renewed for $47.00. There is NO WHERE on the website or app to cancel your membership.
DE
★
☆☆☆☆
Edited a month ago
I went in for 1 car wash in December. Somehow I am now signed up for monthly car washes. Very predatory. The car wash also messed up the light on my truck even though your attendant said it wouldn’t. I don’t recommend. Customer service is non existent and waiting 5 days for a phone call back to fix an issue is ridiculous. I didn’t ask for a membership and definitely didn’t authorize you to keep charging me monthly.
david cogswell
★
☆☆☆☆
3 months ago
Very unhappy with the quality of car wash I have a Sierra pick up truck and it never washes my grill or tailgate or front and rear bumper very dissatisfying
Amy Donofrio
★
☆☆☆☆
2 weeks ago
Can't leave zero stars. When it was Coates they would use a brush by hand to clean the back window and front and back bumper areas. They would spray off the ice, snow and dirt. What makes you different than any other drive through wash?? Now they only direct you in and watch you roll through. Not worth the $40 per month. Im cancelling.
Mark Andrew
★
☆☆☆☆
3 weeks ago
$25.00 for the best car wash they offer and this is what you get? Unacceptable... total rip off. Now I will go to a self wash and do it. If you want it done right do it yourself
Wendy Gill
★
☆☆☆☆
3 weeks ago
Today my car was involved in some sort of mechanical issue with the company track system causing the car in front of me to hit my car about 5 x into what is now a very bent license plate. Id call that lucky for them -Apparently this exact thing happened yesterday to a friend. This car wash is not running properly and should be avoided. I called customer service and received no human to talk to. Absolutely annoying. Small damage for sure but still should have been addressed properly by the company. They will be hearing from lots more customers I am more than sure! Membership CANCELED! No thank you MR. MAGIC. You’re a magic disaster!
