Clean Getaway Car Wash - Broad Street

JR Johnson

★☆☆☆☆

Edited 3 years ago

Complete trash. They take no responsibility of damage to your vehicle by their machines. Clearly damaged my front left wheel on video and they still denied saying not their fault. If you argue they call the police on you and ban you. Pathetic customer service. No one speaks English either. Called ICE on the business and reported them to TWC as well.

Alaina Strain

★★★☆☆

2 years ago

Over time, the cost of the basic "Dust Buster" has gone up, to now be at $10 for the most basic drive-through wash. Honestly, it would be fine as I am paying for convenience and I do appreciate the vacuums and the traffic flow patterns at this location (doesn't get crazy even when busy). However, I drove through the other day and the brushes missed the entire front of my car. 🤷‍♀️ $10 for a whole portion of my car to get missed?

p s

★★★★★

a year ago

I'll keep this short. After watching them out of the window from the waiting area, I was quickly reaching for my $20.00 dollar tip. At that point , I didn't even realize that they were only 25% done. I don't usually go to places like this, and had been to one in Grand Prairie North of I-20 before, and had a bad experience. I will definitely be back. I asked a few people in the waiting room if they had been there before, and both were loyal fans and swore by the place. I quickly learned why. Thank you all for the fantastic service. (I'll bring my truck in again before it is so bad)

The1 Nonly

★★★★★

2 months ago

1st time trying out this car wash... got the manager's special. Decent price for a great wash and detail

Mesfin M

★★★★★

8 months ago

Clean Getaway Car Wash has become my go-to spot whenever my vehicle needs a refresh. It’s not just about convenience—it’s the consistently good experience that keeps me coming back. For starters, the pricing is refreshingly fair. In a world where basic services often feel inflated, Clean Getaway stands out by delivering quality without overcharging. The car wash itself is impressively fast yet thorough. I never feel like the speed comes at the expense of performance. My vehicle always leaves looking spotless, with no leftover suds, streaks, or missed spots—proof that efficiency and excellence can go hand in hand. Customer service deserves its own shout-out. The staff are friendly and attentive without being overbearing. Whether it’s a quick question or a minor concern, they handle things professionally and with a smile. It adds to the overall smooth, stress-free experience. And let’s talk about the cherry on top: free vacuuming. That perk alone elevates the value. It’s powerful enough to tackle crumbs and dust, and easily accessible. You can tell they’ve thought about what customers need to leave fully satisfied. All in all, Clean Getaway Car Wash isn’t just a pit stop—it’s a well-run operation that offers great value, reliable service, and a consistently clean car. Highly recommend!

Jacob Shaw

★★★★★

4 years ago

Been coming here for over two years. Just took my week old expedition through the wash and no scratches! Got the deluxe exterior wash for $19 - $2 veteran discount. Top two washes come with a 5-day clean guarantee where you can get a free wash. Free vacuum they offer interior exterior detail only place I take my vehicle.

Faith Upton

★☆☆☆☆

3 weeks ago

If you want full service, don’t come when it’s busy. It was a monday at 11:32pm and it took me over an hour to get my car interior cleaned. I left at 12:58pm.

Sonya Segura

★☆☆☆☆

2 years ago

So very disappointed with the service I received in the past 2 weeks. The first week I got the wax and detail job I think it was $80. The wax job was great but the detail was not so great. My windows had streaks, the inside of the door was not clean and the top of my car and sunroof was not touched at all. The following week I went back for the detail job only and again the detail job was not good. I don’t think I will be coming back and that’s because they come highly recommended and I live an hour away.

Duke Nduka

★☆☆☆☆

a year ago

I recently opted for a $150 detailing package service, expecting a comprehensive interior and exterior clean. Unfortunately, my experience was far from satisfactory. Here are the key points of concern: • Incomplete Cleaning: The service promised a full wash, vacuum, and clean of both the interior and exterior. However, the car was returned with numerous spots missed, indicating a lack of thoroughness. • Poor Quality Work: The detailing was subpar. The dashboard was left with an excessive oily shine, reminiscent of being cleaned with Vaseline rather than appropriate cleaning products. • Neglected Areas: Key areas were overlooked entirely. Both the back seat and floor did not appear to have been vacuumed. The trunk was also neglected, showing no signs of being vacuumed. • Value for Money: Given the quality of work, the service was not worth the $150 paid. The expected standard of detailing was not met, making it a poor investment. • Security Concern: To add insult to injury, my umbrella was stolen from the car. This breach of trust raises serious concerns about the security of leaving any valuables in the car during the service. In summary, the detailing service provided was unsatisfactory and failed to meet the expectations set by the price and package description. The combination of poor cleaning quality, missed areas, lack of value, and security issues ensures that I will not be using their services again. Future customers should proceed with caution and consider other options for their car detailing needs.

A J

★☆☆☆☆

3 months ago

CRASH NEARLY MISSED! We have been bringing our two cars here for years and never had a problem, the staff have always been nice. This morning we were going through the carwash and we had one car in front of us before exiting. Apparently the young kid that was supposed to be monitoring the cars coming out of the carwash was not paying attention and the SUV in front of us came to a dead stop and we were within less than a foot of slamming into the back of it when one of the seasoned (towel dryers) employees came running over with a look of horror on his face and slammed the emergency shut down button. I don’t think we will be returning, which is disappointing!

Lindsey Stanley

★☆☆☆☆

a year ago

This car wash used to do such a good job. I’ve consistently gone to them since they opened. However, the last 2 to 3 times I have gone to get the express super clean, they do such a crappy job. They scratched my center consul, which is shiny plastic. My screens were poorly wiped down with streaks all over them. They didn’t vacuum off my floor mats or spray them off like they used to. They have gotten really lazy and for the price it’s just not worth it anymore. I won’t be coming back.

Brent Richardson

★☆☆☆☆

5 months ago

Had my car cleaned yesterday. When I got in the car I noticed the windshield was not cleaned on the inside and there was damage to the lower floor console. They use WINDEX to clean the interior and it peeled the coating off the plastic. They would not accept responsibility.

Sara Rahhal

★☆☆☆☆

7 months ago

Did the headlight restoration the results are in the photos. Mind you they looked way better before they touched them. There is swirling all over the headlights making them look more cloudy…completely messed them up. I wouldn’t recommend this place for headlight restoration. The work was poorly done. I paid for a service that didn’t improve the condition in fact made it worse. Disappointed with the quality and lack of attention to detail.

Kimmy Skerik

★★★★★

3 months ago

My silver package detail service looked like I drove my car brand new off the lot… my leather seats may have looked even better than that Day 1 brand new! I 100% recommend- they did a stellar job. And I’m so very happy with how my car looks. I happened to take it in at a slow time, so was also super fast. Done in a little over an hour. I will definitely go back!

Rebecca Frazier

★☆☆☆☆

6 months ago

I have been going to this location for several years and the service I got today was not what I paid for. I paid for the managers special which included the cup holders and the center console to be cleaned. They were dirty and they were dirty even after asking a second time to have them cleaned. I couldn't get a good angle but even the inside of the window shield isn't cleaned all the way. I spent $44. I know what to expect from this place and today was not meeting the expectations. I'm going to go to a different car wash at this point.

Chris Cotter

★★★★★

7 months ago

I purchased the $179 detail packet yesterday. The job was done inside their detail shop by Ceaser and his team. When he pulled it out of the garage I thought I had purchased a new truck. In and out is absolutely stunning and worth the money. The job took about 1 1/2 hrs of greatness👍👍

Cindy Manley

★★★★★

6 months ago

This is a long one. I’ve been using this location for years and have been very pleased. A month ago, the car wash had a malfunction and the car in front of me rolled backwards. I hit my brakes so it wouldn’t roll back into me. When I moved forward to that same spot in the line, I rolled backwards and was hit by a huge truck that was behind me. It had a grill guard and left two dents in my bumper. I was pretty angry and thought the workers at the car wash didn’t really care. Finally got the mgr over and he was really nice, but I wasn’t trusting him that anything would be done. They looked at the video and said we hit our brakes so I was our fault. I tried to tell him what happened. He told me to fill out the form and someone would call later. I didn’t believe anything would be done but the next day, the owner or a higher mgr called. He promised they were going to fix the two damaged panels. He drove to Toyota and got one. He called the next day and said he would find the second one. On the third day, he called and said if I would bring my Tundra back, they would replace them. He told me to send it through the wash first and then they would detail it while he fixed the panels. It took about 90 min and it was perfect. Then he gave me 4 more free washes and told me there WAS a malfunction in the wash and they replaced the part. He was so nice and helpful and I apologized for getting so angry. I told him my truck was hit before at the U-Haul place by a worker who didn’t care and I assumed I was getting the same thing here. I will continue to use this car wash and I’m glad one, he was nice, two, he made up for it with several free washes and one detail, and three, he was honest about the part acting up and then having to replace it. I appreciate how hard he worked to resolve the issue. 😁