Carnation Auto Spa

Kaylani Hooper

★★★★★

8 months ago

Daniel was awesome and provided great customer service! He was also able to get out some dirt and scuff off the side of my car !

Tate Baird

★★★★★

a month ago

Top not h customer service and so appreciate Lay excellent customer service. I’ve been coming here a long time and this is a perfect example of why I keep coming back.

William Pope

★☆☆☆☆

2 years ago

Understaffed for the weather. Had to wait over an hour for the $55.00 special. Running boards haven’t been wiped, truck drip dried before they ever got to it. (Photo 1) And only the cashier here spoke English. When I mentioned to him I’m going to go elsewhere in the future- he just laughed it off with he just works here. Yeah, the other reviews about the service here are spot on- as is the quality service you get. You gotta know it’s bad when a majority of your customers are wiping & vacuuming the inside of their own vehicles. (2nd photo) Carnation- it’s only a matter of time before you’re company is history like so many subpar businesses/others before you.

Romina A.

★☆☆☆☆

a year ago

This place doesn't have the best customer service and is extremely under staffed. When my car finished getting washed, no one directed me where to go. I had to park next to the side of the building until they finally pointed to where I needed to park. My car got out of the wash and has been sitting moist without anyone to hand dry it as stated on the $55 service. I don't recommend purchasing any extra add-on services to the wash. They take such a long time, it's ridiculous. I don't believe the employees who detail are at fault here, I think the business establishment needs to get more staffing to fit the demand. The two boys wearing blue are at times not doing anything and playing with the umbrella stand, while the detailing crew is working on car after car. I don't think I'll come back and pay for an interior cleaning again, only to wait one hour before my car gets even gets serviced.

Lailah Williams

★★★★★

5 months ago

Blake is amazingggg. he was very patient with me when it came to all of the questions i had about their different packages. Very nice, super friendly and i definitely looking forward to getting my car washed here again!

C Cannon

★★★★★

2 months ago

Very friendly staff. Always stocked with waters coffee and fresh clean towels to dry and clean the inside for free. The monthly membership is totally worth it. Go through once and it's paid for. Plus you get 50% off all detail package!

Dounwie Austin

★★★★★

a year ago

Good afternoon everyone, I had my car washed at the Carnation on 3191 Matlock Rd in Mansfield Texas, my car was being brushed down before I entered the tunnel, the brush broke off my driver side Windshield wiper, I was ask to come back at 1pm to meet the Manager, after he tried to repair the wiper, it could not be repaired, he look at the passenger wiper also, and the Manager replaced both wipers, Great Customer Service and how they handled this situation. If you’re looking for a car wash to be a member, you should consider Carnation on Matlock Rd…. Great Team Work!!!!!!!!!

Danuel Lindale

★★★★★

4 months ago

I love this place. Very customer oriented. Nice sized rags and everything you need to make your car look pretty. The best part is they have bottled water for the guests. Coffee inside which is always full. I wish they had more locations

Gary Miles

★★★★★

2 weeks ago

Chelsea was really helpful and she is one of those people that you should consider a value employee. my car.was really dirty and she help me with my issue 5star service thank Chelsea.

Hala N

★★★★★

5 months ago

Went in today to just Vacuum my car and asked how much. The employee was so nice and let me vacuum my car for free!! He even let me wash my car for free this one time too. I was shocked. Unfortunately I was in a hurry and didn’t have time to take the Free Car Wash offer. Hopefully next time I will give their car wash service a try. Vacuum equipment was so easy to use and everything went smoothly. Great customer service! I would totally recommend to everyone. Will be coming again!

Whitney Townsend

★☆☆☆☆

2 weeks ago

Do not go here, they will not towel dry your car unless you purchase the higher packages. Not only this but every time I leave there I end up with black streaks on the sides of my car. I will not be returning and I don’t recommend for anyone else.

Sonia Lopez

★★★★★

2 months ago

They truly deserve a 10. I went for a car wash today 12/24/2025. My first wash didn’t clean the bugs off so before they towel dried my vehicle they ran my car through another wash! I have never had service this courteous ANY where else. Made my day!! I will definitely be coming back over and over!! Thank you for ah-mazing service!! Greatly appreciated!!!

Veronica Torrez

★★★★☆

2 months ago

I had a great experience at this car wash; employees were nice. The pricing is very fair for the level of detail they provide, and my car looked spotless when they were done. Professional, efficient, and worth every dollar. I’ll definitely return.

Cody Mott

★★★★★

2 weeks ago

Tenashay going I spelled it correctly was great helped me get the excess dirt out of the bed of our company truck before,returning it to the office. Great customer service. Very much appreciated, if he hasn't got one. Give that man a raise.

Jessica Soldano

★★★★★

3 weeks ago

After my original experience at another location, Eric, the district manager, reached out within an hour of me contacting corporate. He personally apologized and went above and beyond to make things right. At his recommendation, I visited the Mansfield location, and the difference was night and day. The team there was extremely professional, efficient, and courteous from start to finish. My car came out spotless, and the entire process was smooth and stress-free. The service at this location completely restored my confidence in the brand. Because of the accountability shown and the quality of work I received, I’ll be canceling my membership with the previous car wash I used and switching over to this company instead. Thank you to Eric and the Mansfield team for handling everything so well. Great service and great management at this location.

Prince Okafor

★☆☆☆☆

2 months ago

Horrible location, spent 25 dollars for a higher tier wash only for the side of my car to be scratched and have paint removed. When i asked about it they refused to cover it, because the guy believed the dent was older and argued with me about it. Overpriced wash for scratches on your car, horrible location spend your money elsewhere

Chris Battle Sr.

★★★★★

4 months ago

A wonderful local spot that makes sure you are taken care of. Jesse was great and helped us get our car shining. Don’t miss this spot when you’re in Mansfield. It’s worth the drive.