Clean Freak Car Wash

imranellis

★★★★★

3 months ago

I had a great experience at this car wash Arlette was friendly and a great help. I would recommend their services. When you go ask for her by name she was super helpful and pleasant

Bharath Selvan

★☆☆☆☆

3 years ago

During the wash, something hit my car strongly, and the driver-side mirror was damaged. I had to wait a week to meet their manager. Initially, they refused to hear my complaint, but after they tried to check their video footage, it was weird that my car entry was missing at the exact time when the incident happened. Luckily I had video proof on my phone(I was recording my kid's reaction during the car wash, I heard some noise when it was broken, and I somewhat captured the mirror damage in my video). The manager said they don't have any coverage for the mirror. They would order and give me a mirror, and I have to own the charge for fixing it. I am considering whether to take it because my mechanic quoted about $383 for the original parts. They ordered a $41 mirror on some website with black color (mine was gray).

KimmyEATS

★★★☆☆

6 months ago

It’s pretty mid, but you get what you pay for. I did a membership for a month $10 first month then $20 after. It doesn’t get certain spots on my car like the other places do. They supply towels to wipe but some of their suction for the vacuums are a little weak. Go to the ones towards the end and it’s stronger. The employees were really friendly though. I mean I don’t mind it because it’s close to home.

KOTHA ASLESHA

★★★★★

a week ago

Best car wash service! Signed up for membership! Love the automated scanning for my car wash!

Taylor Wynne

★☆☆☆☆

a year ago

Not worth the money! I spent $14 on a wash, which lasted MAYBE 10-15 seconds (not an exaggeration!) and was still left with so much crap on my truck that I’ll have to go somewhere else to get this cleaned off! The vacuums at the station I was at were barely functional. The only nice thing they have is towels for you to wipe off the vehicle after you go thru the wash. DON’T WASTE YOUR MONEY!

Michael Schreiber

★★★★★

a month ago

After the weather this past week, it was time to get the salt and grime off my vehicle. I have the unlimited plan and visit this location at least once a week. Service is great and quick.

uday goud

★☆☆☆☆

9 months ago

I came out as I went in. I had my membership ship today and it’s my first car wash and it didn’t even cleaned basic stuff. I still see the dust after I came out of the wash. Highly not recommended at all.

Chioma Chance

★★★★★

2 years ago

I love the whole setup at this place. They can take my money fr. And price not bad ATALL to be able to get unlimited highest tier washes AND discount on gas. (I have an electric car so I can’t use it… still pretty cool)

Criss Ayye

★☆☆☆☆

Edited a year ago

DO NOT PATRON. YOUR CAR AND YOU MONEY WILL BE MESSED WITH!! This place will scratch your car like crazy. It’s definitely normal for drive-thru car washes to scratch your car; but nothing to the extent. The machinery is so rough that it pushes my mirrors inward every time. And all that show just to still have bird poop on my windshield. Crazy prizes as well for a place that doesn’t offer towel dry services. Update: THIS PLACE STEALS FROM YOU! The manager Elias is aware that his company and employees are defrauding and has refuses to own up to it. I came in June for a wash. The employee there told me that if I get the upgraded wash, it’ll give me unlimited washes for 30 days. When I return after 30 days I will be able to decide if I want to sign up for it or not. Went maybe twice, never came back. Now I’ve been charged over $70 and when I went to speak to someone, Elias was condescending in “You Didn’t realize you signed up for a membership when they gave you a tag” No I did not realize ELIAS, I Didn’t realize because your incompetent employee told me that I would use that for the next 30 days. Definitely disputing this and sending a complaint to the BBB Response: thanks for the lack of accountability, I can confirm the car had no “imperfections” it had just been repainted not even a month ago.

AJ

★☆☆☆☆

3 months ago

Service has significantly waned over time. Vacuums don’t work, wash doesn’t clean well, and drying rags smell like mold and sweat. Will be canceling my membership soon. A note to Mercer Crossing residents: there’s a new Quick Quack Car Wash that opened (a little down the street) that has exemplary reviews. The Clean Freak who runs this location ain’t as freaky about cleaning as we thought 🤣

Neil Brady

★☆☆☆☆

4 months ago

When this place first opened, it was great. There was plenty of suction from the vacuums and there was good airflow for the air nozzles. Now you can’t find any towels and both the vacuum cleaners and the air nozzles stink. I still like the way it washes my car, but I won’t be returning.

Krish Jupalli

★☆☆☆☆

a month ago

I had a terrible experience at this car wash. An employee was extremely rude and aggressive toward me for no clear reason. At one point, his behavior made me feel genuinely threatened and unsafe, which is completely unacceptable for any business. I did nothing to provoke this treatment.

Rafi Doyel

★★★★★

a month ago

I found Mr. KC, an employee at Clean Freak. He is an awesome person with a very kind gesture—a truly wonderful human being. He is extremely helpful. Every time I come here, he always supports us. Thank you so much, KC, and thank you, Clean Freak!

Grisel Seguinot

★☆☆☆☆

4 months ago

I just canceled. The worst part? The employee was more than ok with it. Not a single retention effort. Half of the car with suds and the other half wet. The back door/glass dirty. Worst than before. He was not even interested on looking at my car for reference. It was excellent at first but with time the service overall has declined. A subscription canceled because I want my life to be less complicated and not hand dry my car. It defeats the purpose

Family Hong

★☆☆☆☆

7 months ago

★☆☆☆☆ I signed up for a Clean Freak membership, and this was my first month using the service. While waiting to enter the automatic wash tunnel, I followed the hand signal from the onsite employee and the green light, which clearly indicated it was safe to proceed. However, during the wash, the built-in antenna on my Toyota Sienna was broken off by the equipment. What makes this even more upsetting is that I’ve been using automatic car washes with this same vehicle for over 10 years, and this has never happened — until I came to Clean Freak. And yet, it happened during my very first month as a member. I immediately reported the damage to a staff member. Later, I received a call from the location manager, who told me that Clean Freak takes no responsibility and that all liability falls on me — without any investigation or willingness to discuss the situation. To make matters worse, instead of offering support or resolution, the manager simply suggested I cancel my membership if I was unhappy. This was incredibly disappointing. There was no accountability, and the dismissive attitude toward a new customer was unprofessional. I regret joining this membership and would caution others before signing up.

Samhi

★☆☆☆☆

a month ago

I had a very disappointing experience at Clean Freak Car Wash yesterday. This was my first time visiting, and I came with a free car wash coupon. Instead of being treated professionally, the staff behaved very rudely and disrespectfully. After the wash, they pulled my car to the side and accused us of coming multiple times using free coupons, without even checking any details or asking politely. The way it was said felt judgmental and embarrassing. No customer should be spoken to like that, especially without any verification. I was really excited to try this place for the first time, but the staff’s behavior completely ruined the experience. I left feeling disappointed, insulted, and very sad. A free coupon does NOT justify rude treatment. Customer service matters, and unfortunately, this location failed badly. I will think twice before coming back and would not recommend this place unless the staff learns how to treat customers with basic respect.

J E

★☆☆☆☆

2 months ago

This was a horrible experience. There were no spray bottles available for extra detailing, all towels were out, and the compressed air system used for blowing debris was not turned on or operational.