Carolina Car Wash and Detail

Nidia Salazar

★☆☆☆☆

a year ago

After being a loyal client for 10 years, today My car was definitely not clean after they “were done” and what I got from the employee was “come next week and we might clean it better” Sad way to lose a costumer

Jorg Ronke

★★★★★

10 months ago

My wife and I had the pleasure of meeting Bruce today. He graciously toured us through the wash facility and explained how Customer Satisfaction was the key factor in the business that has existed for over 25 years. We had been searching for a car wash that offers interior cleaning as a standard offering to an exterior wash. Hand cloth drying was also a nice bonus. The car looked like it was brand new once they finished with the Deluxe Wash option. Going forward, Carolina Car Wash and Detail will be worth the 20 minute drive as we begin to become regular customers. It’s great that the human touch still exists among the plethora of automated car washes!

Mama Loula

★★★★★

5 months ago

Best carwash ever! They treat you like family. I have the subscription and it's very good. My car is always clean basically!

Andréa Felder

★★★★★

4 years ago

Black owned business! Family owned and operated! The encouragement from the staff, the great service, quality cleaning, and last but not least being told too have a blessed day. What more could you ask for? As long as I’m in the area, this is where I’ll be getting my car cleaned. They brought it back to factory cleanliness. Thank you a million times over.

Jonnina Volpi

★☆☆☆☆

Edited a year ago

Went today on 11/02/24 and left scratches from washer all over the back of my brand new car as well as front left side driver door. Very disappointing. Have a sign when your driving in saying they are not liable for damages so this must be common! Update: I called car wash since he made the edit to get in touch and left my number with a very rude older lady. A week passed and no one called me back. I also emailed the email on website and it got returned to me as unsent. I called again today and was connected with Bruce later who said to come in, I did and I explained that I just got the car and took it to him the next day and his response was “we can’t take ownership for this damage it could have happened anywhere, I can refund your car wash.” I took the refund but overall bad customer service from older lady up front and Bruce the manager. How can the owner make a comment to get in touch and when I try he doesn’t even reach out? He didn’t even leave any contact info in comment. Very disappointed. I now added photos of damage.

Daniel Oringel

★★★★★

3 months ago

I'm never going anywhere else as long as I live in the triangle. My car feels cleaner than when I bought it at the dealership. Big shoutout to Chris, he made the whole process super fast and super easy.

Anna Belle Warren

★★★★★

2 months ago

I got the deluxe wash this morning with the $2 promotion. The customer service was excellent every step of the way, and my car is the cleanest it’s been in years! Thank you guys so much!

Trey

★★★★★

2 months ago

I’m a UNC student, just needed a quick car wash and vacuum cause it had been a while, and they were all really nice and did an amazing job both inside and out. It was just under $30 for the basic package and I think it was worth it, I’m really happy with how it turned out and would definitely come back for my next one.

Corliss Cobham

★★★★★

3 weeks ago

Can’t say enough about Carolina Car Wash. we were visiting the area and someone egged our car. The owner was a gem. These guys were great and made certain that the paint was not impacted.

Brett Major

★★★★★

8 months ago

When someone loans you a car (not just any car, but a luxury vehicle with all the bells and whistles), you don’t take it just anywhere. The green, luxurious foliage of the state of North Carolina (Cackalackee as the locals allegedly to refer to it) is balm for the eyes, but the bounteous pollen (proof positive of this land’s fertile, unceasing instincts for growth and regeneration - wonderful traits in both people and nature!) can make a right mess on the hood of a black Honda Civic with a 9.7” media display screen with available Apple CarPlay. What, pray tell, is one to do? Return the car to the gracious owner covered in the detritus that reminds us of the cycles of life and our own eventual mortality - the timeline of which is known only to the Creator? Nay. One goes to Carolina Car Wash and Detail where friendly employees greet you and gently usher your mechanical steed through the gentle, soap infused, ph balanced waters of the “car wash”. What a delight. Fantastic experience here. For the service you get, a very good price. Employees were are incredibly friendly and helpful. So nice to have businesses like this still striving for such excellence! Great work.

David Tedeschi

★★★★★

a month ago

First time here! Very impressed by the care that each employee put into the cleaning of my car. Thank you!

G. Patrick Guiteras

★★★★★

a month ago

I have always enjoyed my visits to Carolina Car Wash - good service, good price, good people. I had always washed and vacuumed my cars since the 1950s but then decided to outsource that task along with cleaning gutters, felling large trees and raking leaves. Smart decision - I get a really clean car (and gutters and yard) and the satisfaction of contributing to the local economy while I relax and read a book. Pat Guiteras

Mark Mine

★★★★★

a month ago

I've gone to Carolina Car Wash for many years. It's family owned and service oriented. They have special deals (punch card) that save you considerable money. I'm a long-term customer because they do an excellent job at a fair price and actually care if you are pleased with their work.

Aisha Riddick

★☆☆☆☆

6 months ago

This was the worst customer service I've ever experienced and an awful quality of wash. My husband brought my car in early this morning and paid $30 for the car to come out looking the exact same. He paid for an interior clean and vacuum and exterior wash as well. The mats were muddy and the outside of the car looked just the same as when we brought it in. When I went back to address the issue, I approached the manager working at the time, Ned, with an "excuse me" and waited for him to finish what he was doing. I pointed out the dirt all over the car and he said " it was dirty when it came in", using that as the reason for the poor wash. Isn't the purpose of the car wash to clean a car that's dirty? Didn't realize we were supposed to bring pre-cleaned cars. Don't understand how that's impeding their ability to deliver $30 worth of service. I pointed out the dirt on the hood and front of the car, and he dismissed me saying it was "paint damage", but as I began wiping it with my thumb, it started to come off. When I brought that to his attention, he cut me off, put his hand in my face, took a step towards me, and said, "You're not the customer. I'm talking to him now," referring to my husband. He offered a refund, then said "Never mind. I'm taking it back because of her attitude," claiming I was screaming at him despite me asking one simple question in a calm and collected demeanor. I told him some effort would be needed to remove the dirt but it was definitely cleanable. He took my husband inside and said that if he were a white man, I would have treated him differently - making inappropriate comments in an attempt to claim that this was racially motivated. As a Black and Puerto Rican woman with an African-American husband, never would my respectful approach have been any different. The issue at hand had nothing to do with race but was simply a matter of quality of service that we had paid in full for. He then came outside and said we were not welcome anymore and were now "trespassing" and began taking pictures of my husband and I in my car as well as my license plate. My husband asked for a business card and he said "you don't get a card" because "my attitude was a serious problem". Asking him to take accountability or rectify the poor service, I think we hurt his ego because he couldn't handle the questions and immediately took it as an attack and was unnecessarily rude and aggressive. I advise you all to take your business elsewhere or prepare to waste your money, time, and be disrespected.

Taylor Seawell

★★★★★

Edited 3 months ago

Amazing service. The level of detail with each cleaning is unrivaled. I'll never go anywhere else or trust anyone else with my truck. Customer for life.

Danielle Schmidt

★★★★★

a month ago

This is such a great business, they’re quick, thorough, and so friendly! They also do great work in the community through charity fundraisers. They’re currently doing a special for a $2 deluxe wash if you join their text subscription, which is a steal and leaves you extra money to tip the crew!

Jeff Iorio

★★★★★

3 months ago

Cannot emphasize enough how great Bruce and his crew were. I had a paint can tip over on the floor of my car (I know!!). Carolina Car Wash got right to work the second I got there. A couple hours later the car was in perfect condition, with absolutely no sign of paint. They really came through in the clutch!