Car Crafters

Lori Gay

★★★★★

Edited 5 months ago

This was my 2nd time of having my car repaired at Car Crafters in Rio Rancho. They are a very friendly bunch of people and they keep you informed of everything.Illiana is the front desk gal and she is just a sweetheart of a lady. Paul the head guy kept me informed of every detail. They were cheaper than the other car repair shops and they get the car done very quick. If you need a car repair, then this is the place.

Peter Baldwin Jr

★★★★★

2 months ago

Great service…courteous, professional and knowledgeable customer service…they did an outstanding repair on my Mini Cooper.

john longbow

★★★★★

a year ago

its nice to see a business that really cares and very professional, Reviews are opinions some good, real and honest, i would say 1/2 are real . Car Crafters is one of the good ones, 1st at the evaluation 2nd the 4th day of pickup..

michelle schweizer

★★★★★

5 months ago

Car Crafters did an amazing job repairing the vandalism on my SUV! They were extremely efficient and kept me updated daily on the status of the repairs.

Katheran Williams

★★★★★

6 months ago

Fast, friendly and efficient service. Car was ready ahead of schedule, looks great and so far no complaints! I would recommend this shop and location was great for me. Everyone was great! Rod was great to work with.

Mary Williams

★★★★★

4 months ago

I could not ask for better treatment. Everyone at the Rio Rancho Car Crafters friendly and helpful. Rod kept us informed on the progress of the and we appreciate everything.

Michael Patrick McCracken

★★★★★

4 months ago

They did a great job and were very helpful. My truck was completed quickly and it looked great when finished. I am very satisfied with the work!!!

Rarerat C

★★★★★

3 weeks ago

Car Crafters repaired my daughter's 2019 Elantra after she was in a front end collision. They did a very nice job & gave fast & friendly service, thank you.

Ku'uleialoha Kualapai-Wright

★★★★★

Edited 5 months ago

They were great! My car looks brand new, Rod and his team did an amazing job! And the customer service was amazing, very friendly people!

Rich D

★★★★★

2 months ago

Service Advisor was great (Ken Kreider) - kept me routinely updated throughout the repair process - and was very detaol oriented. The vehicle looked like it was new once repaired.

Phyllis Beasley

★★★★★

6 months ago

Car Crafters did an excellent job of repairing damage to my car when my car was damaged. They stayed in contact with me to keep me informed on the progress of the work. Rod, the person who was assigned to my case, was excellent about keeping me in the loop of what was going on and when I could expect to get my car back. I would definitely recommend them for car repairs/body work!!

Carl Callus

★☆☆☆☆

2 months ago

The shop's quality control is poor at best. There is 3 problems with my vehicle, I had to point out, with my vehicle, and then I had to wait an 2 hour before the repairs were done. Not big problems, but the shop's quality control is pore at best. They should have caught the problems before returning the vehicle to me.

Sergio Viscoli

★★★★★

4 months ago

After my accident, (no injuries and not my fault), I was happy to hear that unlike the two other vehicles involved, my car would not be totaled and would be repaired. Car Crafters was selected as the repair shop. Just received my car back after two months, and I am very satisfied with the completed work and would highly recommend this shop. Originally, the work would have been completed in a couple of weeks, but what with the tarifs, shipping logistics, difficulty in finding the parts, it took a couple of months to get the job done. This however, is not Car Crafters fault. Also, they informed me at least once per week of their progress, the reasons for delay, and when I could expect to receive my vehicle. The staff is professional, and friendly. Solid shop, and highly recomended.

Sherry R

★★★★☆

4 months ago

I went through my insurance company for this repair and my car was done very quickly. The service was good and the repair turned out well. I do think the paint was not 100% match but very very very close. I don’t think anyone would notice it except for me because it’s my car. I was surprised when they returned the car that it was washed very thoroughly and looked detailed. it was a nice professional touch

Gabe Pacheco

★☆☆☆☆

a month ago

Unfortunately, the insurance company for the person who hit me sent my vehicle to this shop. The damage was a minor dent on the bumper. Initially, I was pleased that the repair was completed in less than 48 hours. However, that satisfaction was short lived. When I picked up my vehicle, the trailer plug was broken and the backup sensors were not working. I brought the vehicle back for repairs, but the fix lasted less than five hours. Upon further inspection, I discovered that duct tape and zip ties had been used as a so called repair. Since then, the vehicle has been back three additional times, and the issue is still not resolved. The shop now claims the damage was not caused by them, despite the fact that everything was fully functional and essentially brand new before they replaced the bumper. This experience has been extremely frustrating and disappointing. I expected professional workmanship, but instead received repeated temporary fixes and a lack of accountability. I would not recommend this shop based on my experience.

Michael Carrillo

★★★★★

a month ago

My insurance company suggested Car Crafters after my accident. Ron and Ken took great care of my car. They were professional and kept me informed of any changes that took place. I would strongly recommend them if you need a good body repair shop!

ATHEA YAZZIE

★★★★★

2 months ago

This is going to be good bad and ugly. So I turned my car in for repairs and they said 3-4 weeks. I received it in the time frame! I noticed that the part that was fixed was detached and not fitting properly. It looked bootleg and raggedy! Definitely not what it should look like. I took it back and showed them where I was not impressed and they took care of it right away. I now have a car that was fixed that looks decent. I learned that if I don’t like something, speak up and say something or else I would be driving around with a busted looking car! Thank you Car Crafters for all your support, help, and patience during the process. You never doubted only cared that I got my car fixed and that it was done right! Never settle, speak up, and things will work out.